Nathan was very thorough and provided a sense of trustworthiness. He was professional and at the same time was kind and considerate to my elderly mother living in the house. Excellent customer service.
I called them today & they can put today (in fact early). Adam was friendly and knowledgeable. He answered all my questions & gave me my options.
Very professional from the phone call to Nathan ( I think) he was very good and I would definitely recommend him to anyone, very nice young man
Chris was very knowledgeable,courteous and extremely helpful by answering all my questions. I hope all your technicians are as professional as Chris. I am looking forward to getting this job completed
Technician was prompt, knowledgeable, and thorough. Very satisfied!
Awesome service, professional and quick. Found my new plumber.
5-25-23 Arrived today to back fill the holes around he septic tank where it settled. We added dirt until the customer was satisfied grading it out for a nice finish. We then added grass seed and straw to cover it. We then collected signatures and completed the job.
I arrived to the home today to give estimates on a new water heater. The home is currently in the closing process. The water heater is located in the garage. Manufactured by A.O Smith, on March 16th, 2005. The water heater has corrosion on top the unit, which is seen on the exhaust vent, and cold inlet and hot outlet. The corrosion could be caused by numerous factors such as a slow leak, poor water quality, age, or electrolysis (to name a few). The new buyer closes on the 31st, and work cannot be conducted until after closing. I checked the crawlspace to identify the whole home shut off. I located the pressure tank by the crawlspace door, and also water treatment equipment. The home has a water softener, and several spin down cartridge type sediment filters. Another tank is present, presumed to be an acid neutralizer, but could be another filter. I located a leak by the water treatment units, one spin down filter is leaking, causing a puddle under the filter. At this time, I have creat
After arriving to the home, the homeowner made me aware of an issue he has been experiencing with his well. The well periodically picks up iron/sediment after a heavy rain. This water stains fixtures and leaves a tint in the water. It’s also present in the sediment filter in the home. The homeowner has recently purchased the house from his sister, and he now rents it out to tenants. We began at the well, which he was wondering if sleeving, or cleaning the Well would help, it would but only temporarily and it may not do anything at all. I made him aware that his permeant solutions were with water treatment and filtration. I tested the water at an outside hose bib, the results were as follows: pH: 6.2 Hardness: 4 GPG Iron: 0 PPM With iron not currently being present, it would have to be that rain runoff flows through an iron deposit and picks up the color and iron. This is obvious when checking the toilet tank, and dishwasher. I gave the homeowner options with upfront pricing to solve t
Upon arrival to the home I explained to the homeowner that I was there to perform at 65 point home inspection. I’ve been proceeded to check out all of the fixtures as well as water supply connections in the home I also checked out all of the emergency stops as well as all of the drains. I then proceeded to go under the house and check out the pressure tank as well as the waterlines and drain lines. I also inspected the water heater which I found was 14 years old. I talked with the homeowner about the age of the heater and Howell there is a considerable amount of corrosion on the heater. The heater is not leaking at this time but is definitely not looking in the best of condition mostly due to the well water. I also talked To the homeowner about water treatment because of the considerable amount of corrosion that I noticed on all of the emergency stops in the home as well as the fittings underneath the house and the water heater. I also talked to the homeowner about the polybutylene pip
Upon arrival Christen and I discussed the issue they were dealing with. She had stated that they’ve got water spots forming in the dining area at the rear of the home. After doing a thorough evaluation in the master bathroom upstairs(ran all fixtures and flushed toilets) and being unable to identify the leak from the bathroom(non-invasively) I informed her that I would need to cut a point of access in the ceiling to properly identify it. After this was discussed she reached out to her husband to inform him. After informing him of the current findings he asked to speak with me. After explain what processes had been completed it was discussed it could be the bay window roofing failing. There are nails ecoming exposed right where the roof of the bay window/bump out meets with the side of the home. After discussing this with Chris, he stated at this time they believe they’ll “hold tight” and if things continue to be an issue they’ll reach back out to us. Collect dispatch fee.
Includes: -using camera and radio frequency location equipment to mark path of existing main sewer line ***does not cover if drain is clogged or if any obstruction is present, markings are within 24” either direction of paint*** After arriving to the property the homeowner made me aware that he would like to have his main sewer line located as he intends to build a secondary workshop on the property and he would like to ensure that he does not place it on top of the sewer line, he also made me aware that he has no intention of making any repair or replacement to the original cast iron sewer line as it has recently been Camera and is in good condition in his opinion, after providing upfront pricing to Camera and locate the line as well as extending a $155 off coupon and gaining approval I proceeded to camera and locate the cast-iron sewer line just across the back of the property followed by Mark in the line with white paint, at this time I’ll work has been completed to the homeowne
Upon arrival to the home I explained to the homeowner and I was here to flush his water heater because it is part of the membership plan me and Customer also talked about some settling in the backyard where the septic tank was installed. I began shutting the gas off to the heater and then draining it and flushing it out properly. Once I was done flushing the water heater I filled it back up with water and light the pilot light for the heater and then turn the heat back on to the heater and made sure that it was heating properly. I then proceeded to go into the house and bleed all of the air out of the lines. We will be able to send somebody out next week to adding dirt to the settled areas.
I arrived to the home today to address two minor issues the homeowner has. The homeowner is in the process of selling her home, and the buyer’s inspector had 2 issues that needed to be addressed by a licensed professional. First issue is located in the full bathroom at the front of the home. The inspector noted that the tub spout Diverter did not dispense the water after the shower valve was turned off. This does not pose an significant issue and the shower valve and tub spout still function as intended without issues. In order to repair the tub spout to make it function how the inspector wants it to, the tub spout would need to be replaced, and locating and finding a direct replacement would be unlikely. Next issue pertains to the shower head in the master bathroom. The shower arm is loose. The homeowner made me aware that the inspector’s concern lies with water getting behind the shower arm. A flange covers the penetration exiting the wall for the shower arm, and water getting behind
Upon arrival Scott and I discussed what to expect with a 65 point safety inspection. After making him aware of the proceedings, he stated that his mother had passed away the night before last, he’s dealing with making all the arrangements and having to run some errands related and wouldn’t be at the home after letting me into the home. After I completed the safety inspection and flushing the water heater I called Scott to let him know my findings. He stated that dealing with the death of his mother and all the errands he would like the options constructed for them emailed over and when done dealing with the death of his mother would review them and reach back out in regards to them.
Upon arrival I checked sewer pump and found that the alarm light was on pulled pump and found that floats are fine placed pump back in and waited for AC to turn off so I could hear and turned power back on to pump and only would hum pump is under warranty and will be replaced at no charge Return today 5/10/23 Upon arrival I removed sewer pump and installed new 1/2hp pump after installing placed hose in basin testing serval time and everything is working properly with no issues
Upon arrival we spoke with the homeowner and they made us aware that they were looking to get their septic tank pumped. After locating and providing an analysis of the septic tank we provided an upfront price on getting the septic tank pumped. We then began pumping until the tank was clear of all septic fluid. We also made sure that the septic tank filter was properly cleaned. We then cleaned up all tools and materials. Upon completion we made sure that drains had been flushed and ensured that the system was running properly. - Pump up to 1000gal - clean outlet filter
Install New Effluent Pump for Septic System -Includes New Piggyback Float on Float Tree -Attach and Ensure Alarm Float is Set Properly and Functioning as Intended -Replace Conduit Sealer, to Ensure Sewer Gases and Moisture Do Not Effect Electrical System -Includes SPP: Annual Whole House Safety Check, No Dispatch Fee During Normal Hours, 10% SPP Discount, and Up to 3 Years Parts and Labor Warranty if SPP is Current I arrived today to take a look at the homeowners effluent pump. Jeremy pumped the septic tank yesterday, and noticed the pump was not working. I began by accessing the pump and electrical. What I determined that the pump was not working, even after the piggyback was bypassed. The homeowner is the original owner of the home, and has lived here 18 years. He was unaware of the maintenance needed for his septic system. The homeowners plan on downsizing here soon, so I gave the homeowner options with upfront pricing to help maintain the system. We agreed to move forward with o
Upon arrival I spoke with the homeowner and he made me aware that the alarm light was on but the alarm did not go well, after further evaluation and they made him aware that the pump station was full and then I located the septic tank and made him aware that the septic tank was also full, I then gave multiple upfront options and prices, After signature approval on option to begin to pump the septic tank, after pumping the septic tank began to pump the pump station, After completion of the job I cleaned up all tools and materials and made the homeowner aware that our pump SpecialistWould be out tomorrow between 12 and 5 find the issue with the pump. - Pump up to 1000 gallons - pump an additional 800 gallons - $79 coupon
➖Run drain machine through kitchen sink drain from under the house ➖Cut the line to gain access to the drain and repair after blockage is clear ➖Service partner plan Monthly Upon arrival to the home I spoke with the homeowner about the issue at hand, the homeowner explained to me that their kitchen sink was backed up. Upon further diagnosis I came to the conclusion that the kitchen sink was indeed backed up and nothing else in the house was affected. I then proceeded to give the homeowner upfront pricing and options to get this issue taken care of today. I’ll begin by going underneath the house and cutting into the drain line and then running my drain machine down the line until the blockage was cleared. Once the blockage was cleared hi fixed the drain and then proceeded to test everything thoroughly. Everything is running properly at this time.
After arriving to the home the homeowner may be aware that the property is currently not occupied and if they are in the process of renovating the home before moving in and then he would like pricing on doing portions of the remodel but he is not comfortable handling himself while he completes all tasks, after assessment of the job I have informed the homeowner that this project is currently outside of our scope of work