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Overall Experience
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I'm horrible with names I think the name of repair man was Wes! He did the a super job and pleasant. Now I personally was surprised at the cost and that probably because I hadn't kept up with cost of repair. So I'll give you a middle star, but don't be bothered it's OK. Was really happy he got my issue taken care of on short notice. Will call again thanks
Response from Southside Plumbing, INC:
Thanks so much for giving Wes a shout-out. You did indeed get his name correct. ?? We are grateful you trusted Southside to replace your faucet and get things buttoned up. We look forward to hearing from you in the future.
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Chris was awesome! Very knowledgeable and explained everything. Would definitely call Southside Plumbing again!
Response from Southside Plumbing, INC:
Thanks for letting us know Chris did a great job with your kitchen sink repairs. We are grateful you are a loyal customer!
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Team worked very well to ensure the job was done correctly
Response from Southside Plumbing, INC:
Thanks so much for using Southside to install the necessary plumbing for your free standing tub. We hope you enjoy using your new fixture!
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Quickly diagnosed the source of our leak and had it repaired in a few hours. Very friendly and professional.
Response from Southside Plumbing, INC:
Thanks for trusting Southside to diagnose and fix your leak related issues. We are glad to hear you had a good experience and hop eyou will call us in the future if a need arises!
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Very professional company. They show up, assess the problem, give me a price, and fix it. Nice and simple. This time, I got same day service within a few hours, which doesn't always happen for a minor issues.
Response from Southside Plumbing, INC:
Thanks for the rave review! Thank you for trusting us to fix your drain issues, and we hope you will call us in the future.
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Chris was very knowledgeable and professional
Response from Southside Plumbing, INC:
Glad to hear Chris was able to help you repair your hose bibb. Team work makes the dream work! ??
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Trevor was an absolute pleasure ! He was very knowledgeable, he explained everything in great detail and answered all our questions . He was very professional even removed his shoes which I greatly appreciated. We will definitely use this company and Trevor again for our plumbing needs .
Response from Southside Plumbing, INC:
Thanks for letting us know Trevor did a great job, and we will happily pass on your praise! We are happy to hear that your faucet repairs were a success. Thank you for being a loyal Southside Plumbing customer. We appreciate you!
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Taylor is a great guy, knowledgeable, personable and professional.
Response from Southside Plumbing, INC:
Thanks for giving Kyle a shout out for helping with your toilet issues. We appreciate your business and hope you call us in the future.
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Response from Southside Plumbing, INC:
Thanks for allowing Southside to replace your washing machine valves!
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Great guys to work with, everything explained and priced beforehand and reviewed after. Very courteous and professional.
Response from Southside Plumbing, INC:
Thanks for trusting Southside to help with the regular maintenance of your plumbing system. We appreciate your loyal business!
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Wes was very courteous and professional.
Response from Southside Plumbing, INC:
Thanks for giving Wes a shout out and for trusting us to replace your shut off valves and wax ring. We appreciate your business!
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Chris is an excellent resource for solving plumber needs. Fast responder, very knowledgeable, Chris will give you unbiased solution when you ask for. Thank you Chris!
Response from Southside Plumbing, INC:
Wow, thanks for letting us know how happy you were with Chris. We are glad to her he was able to solve your sump pump issues. Thanks for being a loyal customer. We appreciate you.
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Great Kyle and Wes!
Response from Southside Plumbing, INC:
Thanks for the shout out to Kyle and Wes. You are appreciated.
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Received a call back due to a slow drip at the union connection on the bottom of the meter yolk. The leak was mitigated, and the water line is back in service.
The wood floor is buckling around the main floor bathroom area. All bathroom fixtures on the main floor as well as the floor above were inspected for a potential leak. A couple minor issues were found with the bathroom, but nothing large enough to cause the damage. After further investigation, we found that the leak is coming from the waterline supplying the fridge. The line was disconnected and the shut off valve was bad too. Southside Plumbing replaced both the waterline and the shut off valve. The standing pressure was about 118 psi. Southside Plumbing also replaced the pressure regulator and set the pressure to 70 psi.
Called because their pressure regulating valve was leaking. Southside Plumbing cut out the old pressure regulating valve and installed a new one as well as the connections surrounding it. Southside Plumbing up the pressure to 65 psi. Parts and labor warranty for one year.
Replaced hose bibb near front door through basement ceiling.
Restored flow on a clogged toilet downstairs.
There is an existing filter in the basement that can no longer be opened. The filter was replaced with a new unit provided by the homeowner. We attempted to clear the drain in the master bathroom that services the sinks. The line was snaked out but the drain is still a little slow. At this time we believe the issue is the pop up assemblies not popping up enough to let the water continuously drain.
Performed leak investigation to identify water occasionally leaking into living room through ceiling. Opened ceiling for access. Tested tub/shower and identified area of intermittent leaking is at the tub edge. It is trailing down the tub corner and leaking through the floor. Either leaking through the tile at the valve wall or leaking down from the upper tub edge and going through the floor tile. Recommend repair or replacement of the tile.
Customer called for several things throughout the home. She had purchased a new kitchen faucet and wanted us to install it. Southside Plumbing installed the customer supplied faucet and all the connections underneath the sink. There was a toilet that had been previously installed, and the seat was loose and part of the gasket was showing. Southside Plumbing pulled the seat and adjusted it. In the basement, the toilet was running occasionally. Southside Plumbing replaced all of the guts to the tank in the basement. Parts and labor warranty for one year.
Customer called because the rear hose bib which Southside Plumbing had replaced the guts on was sticking. Southside Plumbing adjusted the tightness level. The handle is now operating smoothly.
The main drain stack is leaking down into the basement area from the floor above. A hole is cut in a coat closet upstairs to reveal the drain pipe, broken in multiple places. The pipe was replaced from the basement floor all the way up to just below the upper floor. A new cleanout was installed at the bottom of the stack along with an expansion joint to prevent excess stress from a shifting floor in the basement.
The fill valve is making a noise but still working. Customer will call us if it fails and we will replace it.
The customer called to have three toilets repaired. The toilet on the main floor needed a new fill valve. Southside Plumbing also replaced the flapper and flex line to the toilet on the main level. The guest toilet on the second floor had a leaky valve to it. Southside Plumbing installed a new quarter turn shut off to the toilet. The master toilet would also occasionally flush on its own as well as continue to run. Southside Plumbing installed a new flush valve, flapper, and tank to bowl connections. Parts and labor warranty for one year.
Leak Detection Service: A homeowner noticed damp spots on a ceiling below the bathroom. I used acoustic listening tools and thermal imaging to trace the issue to a pinhole leak in a copper pipe. After accessing and replacing the section, I retested the line to ensure complete resolution, preventing potential water damage.