Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mike is so wonderful! Very kind and personable, but still very professional. I will always ask for him to come for all of my plumbing service needs!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I just sent my neighbors Joe and Jan Gemperline your way. I told them how awesome you all are. Appreciate it
Response from Southside Plumbing, INC:
We're glad to hear that you had such a positive experience with us. Thanks for taking the time to leave a review.
Overall Experience
Quality
Price
Convenience
I'm horrible with names I think the name of repair man was Wes! He did the a super job and pleasant. Now I personally was surprised at the cost and that probably because I hadn't kept up with cost of repair. So I'll give you a middle star, but don't be bothered it's OK. Was really happy he got my issue taken care of on short notice. Will call again thanks
Response from Southside Plumbing, INC:
Thanks so much for giving Wes a shout-out. You did indeed get his name correct. ?? We are grateful you trusted Southside to replace your faucet and get things buttoned up. We look forward to hearing from you in the future.
Overall Experience
Quality
Price
Convenience
Trevor from Southside has helped with several plumbing issues for us over the years from toilets, gas lines, faucet replacements, and more. Super friendly, honest and fast. They are my go to plumbers.
Response from Southside Plumbing, INC:
It means so much that you have continued to use Southside over the years. We appreciate that you trusted Trevor to fix your toilet flexes and valves this go round. We're always here if you need us, and thank you again for the years of support!
Overall Experience
Quality
Price
Convenience
Chris was awesome! Very knowledgeable and explained everything. Would definitely call Southside Plumbing again!
Response from Southside Plumbing, INC:
Thanks for letting us know Chris did a great job with your kitchen sink repairs. We are grateful you are a loyal customer!
Overall Experience
Quality
Price
Convenience
Team worked very well to ensure the job was done correctly
Response from Southside Plumbing, INC:
Thanks so much for using Southside to install the necessary plumbing for your free standing tub. We hope you enjoy using your new fixture!
Overall Experience
Quality
Price
Convenience
Quickly diagnosed the source of our leak and had it repaired in a few hours. Very friendly and professional.
Response from Southside Plumbing, INC:
Thanks for trusting Southside to diagnose and fix your leak related issues. We are glad to hear you had a good experience and hop eyou will call us in the future if a need arises!
Overall Experience
Quality
Price
Convenience
Having used Southside Plumbing in the past, they are a great company. Excellent customer service and easy to work with. Our service tech, Chris, was very professional and knowledgeable. The only concern I have is; why does it cost almost $400 for 1/2 hour of work? That's a rate of $800 per hour for labor. I understand that there is a trip fee built into this rate, however, $800 per hour is quite steep. The materials used did not come to much.
Response from Southside Plumbing, INC:
Thanks for leaving us a review and letting us know Chris did a great job. We are sorry to hear you weren't satisfied with the cost. We have a price based on average time worked for a particular job so there are no surprises. Sometimes a job goes well and it takes a shorter time, but the experience level and instruction our plumbers go through does not come cheap. Thank you for being a loyal customer!
Overall Experience
Quality
Price
Convenience
Thank you, team. Y’all always come through for us.
Response from Southside Plumbing, INC:
You're the best! We appreciate you!
Overall Experience
Quality
Price
Convenience
Very nice and professional
Response from Southside Plumbing, INC:
Thanks for calling Southside with your leaking sink issues. So happy to hear it was a good experience!
Overall Experience
Quality
Price
Convenience
Response from Southside Plumbing, INC:
Thanks for trusting Southside to fix your leaking disposal!
Overall Experience
Quality
Price
Convenience
Very professional company. They show up, assess the problem, give me a price, and fix it. Nice and simple. This time, I got same day service within a few hours, which doesn't always happen for a minor issues.
Response from Southside Plumbing, INC:
Thanks for the rave review! Thank you for trusting us to fix your drain issues, and we hope you will call us in the future.
Overall Experience
Quality
Price
Convenience
Customer called because they had a small drip under their kitchen sink. This was coming from the dishwasher P-trap. There was a slight crack on the bend of the trap. Southside Plumbing cut the old dishwasher P-trap out and capped it. Southside Plumbing ran the dishwasher drain hose into the garbage disposal and added a high loop to the hose. Southside Plumbing tested for leaks and ran both the sink and dishwasher. No leak leaks were found.
Pricing for underground plumbing as well as the sump pump were sent via email
The clean out located on the main floor near the kitchen sink has been leaking due to a cracked clean out fitting. Southside Plumbing replaced the clean out with a new one and tested the line by flushing the toilet upstairs. The clean out is now leak free and the drywall as well as the decorative clean out cover was put back onto the wall. The water heater was flushed while working on the clean out.
Installed a new toilet in the master bathroom. The previous toilet was clogged, the fill valve failed leading the toilet to overflow and cause damage on the carpet and drywall.
The customer called to have a shower cartridge and trim replaced. The shower and cartridge were glacier Bay. The customer had purchased and provided a new cartridge and the trim. When the cartridge was opened, it was noticed that there was a crack in the cartridge and the cartridge internals were not seating properly.
Customer called because her kitchen faucet was dripping. She had purchased a new one to have Southside Plumbing install. Southside Plumbing installed a new kitchen faucet. Tested for all the leaks. None were found.
Delivered extended warranty, placed sticker on unit, and explained the warranty registration.
Flushed and serviced tankless water heater. Cleaned out brine tank on softener, filled with salt, and ran softener through a regeneration cycle.
The lavatory sink in the master bathroom is leaking into the cabinet due to a leaking overflow. Southside Plumbing replaced the sink with a new one provided by the homeowner. The homeowner also provided a new faucet that was installed with the sink. The master bath fixture is leaking from the handle when the shower is on. Southside Plumbing rebuilt the fixture with new internal parts to mitigate the leak.
Gave a water heater estimate, client will get more quotes and call whenever they are ready to move forward.
Customer called because the laboratory faucet in the basement was dripping. This was a specialty Danza faucet. The homeowner was given pricing to take the faucet apart and have Southside Plumbing purchase and install the cartridge. They were also giving pricing for Southside Plumbing to take the faucet apart and provide them with the information needed for them to get the parts under warranty. They are going to think it over and call back.
The customer called because the garbage disposal stopped working and that half of the kitchen sink was backing up as well. The backup was due to the broken disposal. Southside Plumbing installed a new half horsepower garbage disposal, as well as the connections beneath the sink. Tested for leaks and none were found. The front hose bib had also cracked and was leaking. Southside Plumbing cut out the bid and installed a new one. Tested for leaks found. Parts and labor warranty for one year.
