Having used Southside Plumbing in the past, they are a great company. Excellent customer service and easy to work with. Our service tech, Chris, was very professional and knowledgeable. The only concern I have is; why does it cost almost $400 for 1/2 hour of work? That's a rate of $800 per hour for labor. I understand that there is a trip fee built into this rate, however, $800 per hour is quite steep. The materials used did not come to much.
Response from Southside Plumbing, INC:
Thanks for leaving us a review and letting us know Chris did a great job. We are sorry to hear you weren't satisfied with the cost. We have a price based on average time worked for a particular job so there are no surprises. Sometimes a job goes well and it takes a shorter time, but the experience level and instruction our plumbers go through does not come cheap. Thank you for being a loyal customer!
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Trevor was wonderful and professional. Quickly diagnosed and provided a solution!
Response from Southside Plumbing, INC:
Thanks for trusting Southside Plumbing to replace your pressure reducing valve. Trevor will be honored you thought he did a great job. Thank you!
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Chris and Mike were awesome. They knew exactly what I was trying to do and worked with me to make sure it was right.
Response from Southside Plumbing, INC:
Thanks for letting us know you are happy with the service you received from Chris and Mike when they moved your washing machine box. We greatly appreciate customers like yourself!
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Chris was on time and very thorough. He took the time to explain every aspect of the water heater, sump, and water pressure concerns I had. Replaced the sump, fixed the water pressure, and gave me information on replacing the water heater when it was needed. He left the job as clean as he found it. I couldn't be happier.
Response from Southside Plumbing, INC:
Thanks so much for the rave review of Chris! We appreciate that you trusted Southside and Chris with your water heater and sump pump issues. We hope you call us in the future if a need arises. All the best!
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Response from Southside Plumbing, INC:
Thanks for choosing Southside to flush your tankless water heater!
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They came right away for emergency service when my water heater died and were very thorough.
Response from Southside Plumbing, INC:
Nothing like a water heater gone toes up! We are grateful we were able to get you squared away with a new heater. Enjoy your hot water!
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Response from Southside Plumbing, INC:
Thanks for using Southside to repair your burst pipe!
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Response from Southside Plumbing, INC:
We’re so glad you had a good experience.
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Response from Southside Plumbing, INC:
We’re so glad you had a good experience.
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Both the dispatcher, Heather and the plumber Mark were great and responsive!!
Response from Southside Plumbing, INC:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Excellent Service
Response from Southside Plumbing, INC:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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Response from Southside Plumbing, INC:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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Response from Southside Plumbing, INC:
Thanks for the rave review of your washer box replacement! Southside values your business.
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Wes was tremendous. He provided quality workmanship and excellent customer service. He is extremely polite, professional, and patient. He resolved our issue timely and was prompt and courteous while making sure everything was taken care of to our satisfaction. We will continue to use and recommend Southside for all our plumbing needs.
Response from Southside Plumbing, INC:
Thanks so much for letting us know you had a great experience with Wes! He's such an asset to the Southside team. It makes us happy to hear you are happy with your toilet rebuild, and hope you will call us if a need ever arises. Thanks for your loyalty, time and business. We appreciate you.
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Reattached garbage disposal that had come detached and fell in that cabinet. Reattached and tested for leaks. Everything was working well when I left.
Installed smart valve, (19) water sensors, sump alarm, and PRV
Payment for work performed will be billed on job #15210
Installed a new Novo softener and drain for discharge
Repaired copper at base of meter yolk.
Customer was having some slight water pressure issues in the home. I initially tested the house pressures to be about 78 psi on the outside hose bib. The house is 4 years old an had a plastic pressure reducing valve. I ran a faucet and tested the pressure with 1 running faucet. The pressure dropped close to 50 psi. All existing mainline shutoff valves are 1/4 turn ball valves. The 2nd floor hall bath tub/shower vibrates (at the tub spout) after the water has been running a little while, with the diverter engaged. I replaced the pressure reducing valve and set house pressure to be 69psi. I recommend replacing the tub spout but the home owner will take care of that himself.
Pressure Reduction Valve Installation: High water pressure was causing stress on the plumbing fixtures and appliances, leading to leaks and premature wear. To mitigate this risk, I installed a pressure reduction valve (PRV) to regulate the water pressure entering the property. This ensured consistent and safe water pressure throughout the home, preserving the integrity of the plumbing system.
Replace the 2 hosebibs on the front and back of the house. Replaced the number 1 shutoff and the vacation shutoff valve.
Cut out leaking shower valve located in the master shower. Purchased and installed a Delta oil rubbed bronze shower valve. Put on trim handle and shower head.
Water Softener Repair Service: Addressing a client's urgent report of a malfunctioning water softener, our expert team swiftly conducted a comprehensive examination to identify the issue. Upon diagnosis, we promptly executed precise repairs, preventing hard water issues and safeguarding the overall functionality of the water softening system.
The customer had water leaking under the kitchen sink. After running some water, I pinpointed the dishwasher drain as the problem. The kitchen sink drain was backed up and overflowing into the cabinet from the dishwasher drain standpipe. I snaked the kitchen sink drain multiple times. The machine ran a total of 75 ft. This way, we are sure the snake went through the entire kitchen sink drain and into the home’s main sewer line, to the outside. I also noticed the flanged tailpiece, for the basket strainer, didn’t have a gasket. I put in a gasket to stop the water from leaking.
There is a leak under the kitchen sink. The tailpiece for the basket strainer is too short. This is why the directional tee is falling off the tailpiece extension. I will rebuild the drain and secure all the connections.
Installation of a 3/4" Pressure Reducing Valve. - Comes with modification of copper piping, soldering and adapters if needed for install. - Set pressure approximately 65 psi. *High pressure can damage the plumbing system. Toilet, faucets, and most appliances void the warranty of their product if the house pressure is over 70 psi.
Cut the existing washing machine box and repipe both waste and water lines to accommodate a new box Also ran a new gas line for the new dryer and made a sewer stack repair. There was a 3 inch drain line that was cracked in multiple places. The cracked line was cut out and a new expansion coupling was installed.
Southside Plumbing replaced the water heater with a new unit from A.O. Smith. New, venting, connections, gas, connections, and waterline connections were made. A new shut off valve for the incoming waterline was installed in case of emergency.