Having used Southside Plumbing in the past, they are a great company. Excellent customer service and easy to work with. Our service tech, Chris, was very professional and knowledgeable. The only concern I have is; why does it cost almost $400 for 1/2 hour of work? That's a rate of $800 per hour for labor. I understand that there is a trip fee built into this rate, however, $800 per hour is quite steep. The materials used did not come to much.
Response from Southside Plumbing, INC:
Thanks for leaving us a review and letting us know Chris did a great job. We are sorry to hear you weren't satisfied with the cost. We have a price based on average time worked for a particular job so there are no surprises. Sometimes a job goes well and it takes a shorter time, but the experience level and instruction our plumbers go through does not come cheap. Thank you for being a loyal customer!
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Trevor was wonderful and professional. Quickly diagnosed and provided a solution!
Response from Southside Plumbing, INC:
Thanks for trusting Southside Plumbing to replace your pressure reducing valve. Trevor will be honored you thought he did a great job. Thank you!
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Chris and Mike were awesome. They knew exactly what I was trying to do and worked with me to make sure it was right.
Response from Southside Plumbing, INC:
Thanks for letting us know you are happy with the service you received from Chris and Mike when they moved your washing machine box. We greatly appreciate customers like yourself!
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Chris was on time and very thorough. He took the time to explain every aspect of the water heater, sump, and water pressure concerns I had. Replaced the sump, fixed the water pressure, and gave me information on replacing the water heater when it was needed. He left the job as clean as he found it. I couldn't be happier.
Response from Southside Plumbing, INC:
Thanks so much for the rave review of Chris! We appreciate that you trusted Southside and Chris with your water heater and sump pump issues. We hope you call us in the future if a need arises. All the best!
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Response from Southside Plumbing, INC:
Thanks for choosing Southside to flush your tankless water heater!
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They came right away for emergency service when my water heater died and were very thorough.
Response from Southside Plumbing, INC:
Nothing like a water heater gone toes up! We are grateful we were able to get you squared away with a new heater. Enjoy your hot water!
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Response from Southside Plumbing, INC:
Thanks for using Southside to repair your burst pipe!
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Response from Southside Plumbing, INC:
We’re so glad you had a good experience.
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Response from Southside Plumbing, INC:
We’re so glad you had a good experience.
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Both the dispatcher, Heather and the plumber Mark were great and responsive!!
Response from Southside Plumbing, INC:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
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Excellent Service
Response from Southside Plumbing, INC:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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Response from Southside Plumbing, INC:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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Response from Southside Plumbing, INC:
Thanks for the rave review of your washer box replacement! Southside values your business.
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Wes was tremendous. He provided quality workmanship and excellent customer service. He is extremely polite, professional, and patient. He resolved our issue timely and was prompt and courteous while making sure everything was taken care of to our satisfaction. We will continue to use and recommend Southside for all our plumbing needs.
Response from Southside Plumbing, INC:
Thanks so much for letting us know you had a great experience with Wes! He's such an asset to the Southside team. It makes us happy to hear you are happy with your toilet rebuild, and hope you will call us if a need ever arises. Thanks for your loyalty, time and business. We appreciate you.
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Response from Southside Plumbing, INC:
We're glad to hear that you had such a positive experience with us. Thanks for taking the time to leave a review.
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The cold line washer flex line was leaking it was tightened and the leak stopped.
Repaired a leak coming from the pop us assembly.
Serviced sump pump system in Parker basement following recent heavy rainfall. Removed pump from pit for thorough inspection. Found partially clogged intake screen and worn impeller. Cleaned all components, tested float switch operation and electrical connections. Current pump showing signs of age (7+ years) with decreased efficiency. Recommended replacement before rainy season intensifies. Discussed battery backup options for power outage protection. Scheduled follow-up visit to install new system next week.
Southside Plumbing installed a new kitchen faucet provided by the homeowner. A glass rinser was also installed with the faucet.
Installed new Kohler Cimarron comfort height toilet with elongated bowl for customer in Parker. Removed existing toilet which had developed hairline crack in tank causing intermittent leaking. Inspected flange and subfloor - both in excellent condition. Installed new wax ring with plastic sleeve for optimal seal. Applied silicone caulk to base per code requirements, leaving rear portion uncaulked to allow visible evidence of any future leaks. Connected water supply with new braided stainless steel line and quarter-turn shutoff valve as existing valve was corroded. Adjusted fill valve and flapper for optimal water conservation while maintaining adequate flush power. Entire installation completed in 1.5 hours with thorough cleanup of work area. All packaging materials removed from premises. Conducted multiple test flushes to verify proper operation and absence of leaks. Customer was instructed on proper use and maintenance procedures. Unit carries 5-year manufacturer warranty plus our st
Opened drywall in ceiling of downstairs to identify leak following shower vent penetration from above floor. Opened wall behind shower in toilet room to find water pooling on the subfloor underneath the shower pan. (2) possibilities are (1) there is a crack in the shower pan, or (2) there is a crack in the wall tile/bench connections somewhere. Shower enclosure recommended to be redone.
Switched out replacement part for tub diverter.
Installed warranty filters. Provided estimates
Looked at a clogged condensate line and other household problems. I gave estimates for work. Customer
Replaced emergency stop and supply line for master bathroom toilet. No other leaks observed at the time. Ceiling below remained dry during testing and repairs.
Did a spot water pipe repair in the crawl space
Installed a sink on the left side of the master bathroom.
Southside Plumbing removed and replaced four toilets throughout the home. Three of the toilets were located upstairs and one was on the main floor. The new toilets are the Drake model from Toto. In addition to the new toilets, The shut off valve and supply lines were replaced on each toilet. The base of each toilet was shimmed and caulked as needed to ensure no future rocking or shifting can occur. All the toilets were equipped with a genuine Toto toilet seat that features a slow closing function.