Having used Southside Plumbing in the past, they are a great company. Excellent customer service and easy to work with. Our service tech, Chris, was very professional and knowledgeable. The only concern I have is; why does it cost almost $400 for 1/2 hour of work? That's a rate of $800 per hour for labor. I understand that there is a trip fee built into this rate, however, $800 per hour is quite steep. The materials used did not come to much.
Response from Southside Plumbing, INC:
Thanks for leaving us a review and letting us know Chris did a great job. We are sorry to hear you weren't satisfied with the cost. We have a price based on average time worked for a particular job so there are no surprises. Sometimes a job goes well and it takes a shorter time, but the experience level and instruction our plumbers go through does not come cheap. Thank you for being a loyal customer!
Overall Experience
Quality
Price
Convenience
Trevor was wonderful and professional. Quickly diagnosed and provided a solution!
Response from Southside Plumbing, INC:
Thanks for trusting Southside Plumbing to replace your pressure reducing valve. Trevor will be honored you thought he did a great job. Thank you!
Overall Experience
Quality
Price
Convenience
Chris and Mike were awesome. They knew exactly what I was trying to do and worked with me to make sure it was right.
Response from Southside Plumbing, INC:
Thanks for letting us know you are happy with the service you received from Chris and Mike when they moved your washing machine box. We greatly appreciate customers like yourself!
Overall Experience
Quality
Price
Convenience
Chris was on time and very thorough. He took the time to explain every aspect of the water heater, sump, and water pressure concerns I had. Replaced the sump, fixed the water pressure, and gave me information on replacing the water heater when it was needed. He left the job as clean as he found it. I couldn't be happier.
Response from Southside Plumbing, INC:
Thanks so much for the rave review of Chris! We appreciate that you trusted Southside and Chris with your water heater and sump pump issues. We hope you call us in the future if a need arises. All the best!
Overall Experience
Quality
Price
Convenience
Response from Southside Plumbing, INC:
Thanks for choosing Southside to flush your tankless water heater!
Overall Experience
Quality
Price
Convenience
They came right away for emergency service when my water heater died and were very thorough.
Response from Southside Plumbing, INC:
Nothing like a water heater gone toes up! We are grateful we were able to get you squared away with a new heater. Enjoy your hot water!
Overall Experience
Quality
Price
Convenience
Response from Southside Plumbing, INC:
Thanks for using Southside to repair your burst pipe!
Overall Experience
Quality
Price
Convenience
Response from Southside Plumbing, INC:
We’re so glad you had a good experience.
Overall Experience
Quality
Price
Convenience
Response from Southside Plumbing, INC:
We’re so glad you had a good experience.
Overall Experience
Quality
Price
Convenience
Both the dispatcher, Heather and the plumber Mark were great and responsive!!
Response from Southside Plumbing, INC:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Overall Experience
Quality
Price
Convenience
Excellent Service
Response from Southside Plumbing, INC:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
Overall Experience
Quality
Price
Convenience
Response from Southside Plumbing, INC:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
Overall Experience
Quality
Price
Convenience
Response from Southside Plumbing, INC:
Thanks for the rave review of your washer box replacement! Southside values your business.
Overall Experience
Quality
Price
Convenience
Wes was tremendous. He provided quality workmanship and excellent customer service. He is extremely polite, professional, and patient. He resolved our issue timely and was prompt and courteous while making sure everything was taken care of to our satisfaction. We will continue to use and recommend Southside for all our plumbing needs.
Response from Southside Plumbing, INC:
Thanks so much for letting us know you had a great experience with Wes! He's such an asset to the Southside team. It makes us happy to hear you are happy with your toilet rebuild, and hope you will call us if a need ever arises. Thanks for your loyalty, time and business. We appreciate you.
Overall Experience
Quality
Price
Convenience
Response from Southside Plumbing, INC:
We're glad to hear that you had such a positive experience with us. Thanks for taking the time to leave a review.
Overall Experience
Quality
Price
Convenience
The dance studio located in the shopping center has an individual 40 gallon water heater. The water heater was shut down by an excel technician due to the vent pipe being disconnected. The excel tech noted the vent pipe was disconnected and laying loose on the roof of the building. Southside Plumbing inspected the attic space and discovered the vent is disconnected in the attic as well. The vent will have to be reconnected in both places before the heater can be returned to service safely.
Pricing to replace an electric water heater was sent via email
Southside Plumbing worked on the master shower yesterday and now the client is experiencing low pressure and temperature issues. The showerhead was removed and debris was cleared from the showerhead to restore the pressure. The cartridge was replaced, and the temperature appears to be normal.
The shower arm is leaking down the wall and onto the floor causing wet carpet and damage to the baseboards. The arm was removed and new teflon tape/thread sealant was applied to the threads. After properly securing the shower arm back into the wall, the leak appears to have gone away.
The master shower is experiencing a squealing noise coming from the diverter seal. The diverter was replaced with a new one and the noise has stopped. The shower in the hall bathroom is running only hot water and cannot be used safely. The internal cartridge was replaced and the cold water pressure has returned. Other fixtures were also inspected and there seems to be an intermittent pressure issue throughout the home. We believe there is either a pressure regulator that is going out or there may be a main valve for the building that is not open all the way causing inconsistent pressure. The main valve to unit D is open all the way.
The hose bibb located in the front yard was replaced with a new unit from Woodford. The new unit is a model 17.
The mop sink faucet is continuously leaking into the mop sink. Southside Plumbing will replace the mop sink faucet with a new unit. The faucet was replaced at the tenants request.
Today we put in a new sump pump, with check valve and routed the line to the side of the house. The right side sink in the master bathroom I put on a new pop-up assembly, cleared out the drain that was fairly full. And repair the leak on the P-trap. Tested that works great. Glad that you saw the sink that was leaking before leaving. I put on a new half horse garbage disposal and flange. The flange was completely rusty and was not attached to the kitchen sink at all. Hope you have many great memories in your new home, it is beautiful. Wishing you all the best Mark, with Southside Plumbing.
Replaced Florestone pressure fit gasket on shower pan in master bath. Tested and all good.
I recommend replacing and repiping both supplies for the kitchen sink faucet. Both hot and cold have 1 emergency stop for 2 fixtures. The faucet has 1 hot and 1 cold and they also got to the dishwasher and the instant hot. I recommend repiping both but for now, only the hot is not working. This will replace the bad shutoff valve that isn’t allowing anything to pass through it. After repiping the hot side of the kitchen sink faucet, I tested all work for leaks and functionality. I also tested house pressure and tested the temperature of the hot water (seemed very hot to me). The water pressure on the front left side of the house was tested to be 75 psi. The temperature of the hot water at the single handle kitchen sink faucet was 149.2°. The water heater was set on A. This suggests the thermostat is running a bit high. I would keep an eye on the water heater and turn it down. 150° water can scald in less than 1 second. I would set the water heater to hot. ** All work to the kitchen is
Customer had a leak in irrigation valve on the mainline tree. The irrigation line is piped in copper. The entire house is piped in CPVC. The house is 20 years old. I would not recommend using the plastic ball valve on the plastic cpvc line. The main shutoff valve works. This is the valve that should be used if the water needs to be shut off. We talked about repiping the whole house in pex to protect the home from future problems with the cpvc. I gave an estimate of 16-19k to repipe the house. It depends on how many fixtures, if any, will be replaced. The price can be narrowed down when they are ready to move forward
Performed preventative maintenance on basement sump system before rainy season. Dismantled and cleaned pump impeller which had mineral buildup. Tested float switch operation - functioning properly. Verified check valve operation. Cleaned pit of debris and silt. System performing optimally now at 25 GPM discharge. Also inspected battery backup - replaced batteries as they were at end of life cycle. System now ready for heavy precipitation.
Completed installation of a new 50-gallon Bradford White water heater. Removed old unit which had significant sediment buildup. Updated gas line connection with flexible piping for earthquake safety. Added expansion tank and brought relief valve discharge up to current code. Set temperature to 120°F for optimal efficiency and safety. Homeowner now has reliable hot water and unit is operating at peak efficiency. All work meets current building codes.
Replaced a 50gal electric water heater and a garbage disposal.