Response from K&D Factory Service Inc.:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Price
Convenience
Commercial Fountain Machine Installation. I arrived to begin the installation of soda fountain machines for the business. Beyond installation, I calibrated the syrup lines and dispensing mechanisms to perfection, ensuring customers enjoyed refreshingly consistent beverages.
Commercial Kitchen Disposal System Upgrade: Our team implemented a meticulous upgrade of the kitchen's disposal system, strategically designed to not only minimize operational downtime but also to optimize the overall waste management processes. This comprehensive enhancement goes beyond mere efficiency, aiming to streamline waste disposal operations, reduce environmental impact, and ensure the seamless flow of kitchen activities.
Commercial Steamer Repair. A malfunctioning steamer was slowing down kitchen operations. Our technician identified the issues were due to scale buildup in the water reservoir and removed the scale to restore function, followed by a thorough inspection to ensure proper steam generation. The steamer was back in action, efficiently cooking food for the restaurant's patrons.
Issue with hot water booster heater not maintaining proper temperature throughout the entire operation cycle. Troubleshot the unit and found that the incoming water temperature was too low. Increased the temperature of the incoming water and the temperature is no regulated through the entire cycle.
Arrived at location on 1/17/23 - Customer stated unit is leaking coffee grounds into brew container. Found right side of unit has coffee grounds in urn. Adjusted for longer brew times on both sides of unit. Cleaned out containers and performed test brew with adjusted times. Coffee urns free of coffee grounds. No errors other at this time. Unit ok for use.
Arrived at location on 5/31/22 - Unit not in use upon arrival - customer states that the unit is jumping from thin cut to thick cut - check up unit. Gasket and the knob is strip or worn out - unit needs new gauge kit - will obtain parts and return Returned to location on 6/6/22 - Unit needs new know gauge kit - dismantle old knob and install a new one - test unit and slice lettuce - unit operational
Took call while on site. customer stated Food Processor unit is making noise. ran unit without blade and motor didn't make noise. with blade installed noise is present. found inside blade hub very work out. will obtain replacement and return. unit is down. will order NDA per Donna 6/26/20 Arrived on site and installed replacement blade. tested unit OK for use.
Arrived, removed bottom cover from Food Processor unit. disassembled and replaced button assembly. replaced front decal to hold button assembly in place, replaced blade assembly. tested, OK for use, 2/25/20 Arrived. plugged unit in, made sure it worked. OK for use.
Customer stated the BUN Coffee Machine unit was not brewing properly. customer had attempted to make adjustments but still had issues. checked and found left brewer had scale built up in solenoid valve. did clean. reassembled and reset unit back to factory settings. adjusted flow rate and brewed multiple pots. unit is OK for use at this time
Customer stated they would like new probe housing ordered for Oven. Will obtain and return. labor billed to W.O.180780. 5-13-19 Arrived, shut power down. removed old probe housing. installed new. tested and all probes now register on display. okay for use. ** Travel Charges billed on WO#180780
Took call while on site. customer stated unit is under brewing. checked and found flow rate on left brewer was low. drained water and found port clogged to solenoid. was able to clean out scale. reassembled unit and heated. calibrated flow and checked brew amount. did brew coffee to make sure unit did not overflow passed filter and proper amount was brewed. amount was ok but brewed passed filter. reset unit to factory setting and re-calibrated. adjust bypass unit is functioning ok at this time. ok for use ** No charge travel and miles per Service Manager
Arrived, located Convection ovens. Performed thermostat calibrations on both ovens. Starting they were about 3t degrees off on each oven. Adjusted thermostats on both and are now within 10 degrees of set point. Okay for use
Pickup Food Processor unit to bring to shop for repairs. Customer stated start button does not work. 6-11-18 Removed bottom cover and found loose connections. reconnect wires to correct spots. plug in with shop test cord and power on unit. unit starts and stops correctly with buttons. unit okay to return. 6-19-18 Dropped off repaired unit with Fred.
Customer would like steamer drain line run to drain. Will obtain parts and return. Need 1 1/4" black steel. 2 90 degrees and a 20" straight. 1/10/18 Installed black pipe on drain. Ran unit to make sure it flows okay. Unit is okay for use.