serviceman was considerate, on time, and gave honest work. The company even called me to verify ordering a part b/c of the price being high. that is service at its best
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived on, 9/21/23 Bryan Arrived and checked the unit after talking with customer about it. Unit is working at this time. Have 214/1 to unit contractor and out of it . Have 30 amp heating and with the pump running. Ran unit awhile and it didn’t fail . Door gasket is ok. Temp is off by 10 degrees and possibly causing the problem. Adjust the temp control offset a lot and tried getting the temp calibrated properly. Ran unit more and temps are better but the control is not responding properly. Vacuum guage it reading and while at 212 vacuum is near 0, this is correct as per unit manual. Will need the temp controller and a new temp probe. Will order and return. In service. Returned on, Checked on with manager, Barry and the chef. Said ok to repair steamer. Had to wait for breakfast serving to be over. Turned off AccuTemp steamer. Removed left side panel. Removed old thermostat and sensors. Installed new. Turned on and let heat. Created a vacuum ok and heated ok. Back in service.
Arrived on, 9/12/23 Chad Ran out of time and was unable to perform pm. All maintenances such as these require stand alone visit’s because all equipment is needed even apparently at 5:30 in the am. Had to pick between 4 jobs and complete in order of importance according to head staff. Will need to return another morning first thing 5:30 am as unit is used by 8:00 am. Returned on, 9/18/23 Chad Arrived to location and spoke to chef on duty. Drained unit completely and switched to delime mode. Added 1 gallon of descaler to tank and filled generator to top with water. Allowed to sit for 1 hour. Drained completely, flushed, and operated in steam for remainder of visit. Pm complete.
Commercial Microwave Installation. Our team arrived at the client's business to install a new commercial microwave in their kitchen. We carefully positioned the new appliance and connected it for the client. We then tested the microwave to ensure it operated efficiently, providing quick and reliable heating.
Commercial Blender Repair. A client faced problems with their commercial blender, where the blades were no longer spinning effectively due to a malfunctioning motor. I swiftly replaced the worn-out motor, rejuvenating the appliance for efficient blending and mixing.
Arrived on, 8/28/23 Sean Arrived on site, and mark from maintenance showed me to the altoshaam unit at the tidal wave cafe. He showed me that the pins that hold the shelving in place inside the unit were in bad shape. One was broken off and two others are in poor shape. He also mentioned that the screen fro the drain was missing. Will order all new pins for the shelving as well as a drain screen. Returned on, 9/8/23 Rich Arrived at the Tidal Wave Cafe in the water park. Entered through the service entrance at rear of building. Located the Alto Shaam oven. Confirmed serial number. Removed inside baffle cover. Racks were already removed. Installed pin kit. Retrieved dirty rack from the sink. Installed into the oven. They are secured now. Removed racks and placed them back in the sink for cleaning. Previous tech had ordered 4 pin kits but only one was needed for a broken pin. Spoke to Mark In maintenance. He said to leave the other 3 kits on top of the oven and he will come to get them
Commercial Broiler Repair. A client’s commercial broiler was producing inconsistent searing temperatures. I quickly identified a malfunctioning igniter and replaced it. The broiler was now reliably igniting, allowing the restaurant to consistently achieve the desired steak sear for their patrons.
Commercial Steamer Installation. When a client wanted to introduce a commercial steamer for large-scale food preparation, we consulted with the owner and selected the appropriate appliance for the kitchen. I arrived at the client’s location I installed the steamer, connected steam and water lines, and ensured proper pressure settings. The steamer was ready to efficiently cook for events.
Commercial Microwave Installation. A new restaurant needed a commercial microwave installed in its kitchen. I expertly positioned the microwave, connected it to the electrical supply, and calibrated the power settings. The staff were thrilled with the swift installation, and now they can efficiently heat and prepare meals for their customers.
Arrived on, 7/20/23- Joe Checked over unit. Found high limit tripped. Reset high limit and added oil to the fryer. Turned unit on and allowed to heat. Had employees cook in unit as well. Fryer did not fail. Believe to be powered on with no oil and set off high limit. Found no issues with fryer. Back in service and now in use.
Arrived on, 7/12/23- Sean Oscar from facilities asked about being shown how to delime the Cleveland steamer. Unit is designed to have delimer pumped up into the broiler with a pump not supplied by Cleveland. Spoke with Cleveland and was told how to do the process without a pump. Disconnected hose going into the boiler. Dumped two gallons of dissolve that the customer supplied into the boiler. Turned water off to unit and let the dissolve do the work. Flushed the unit with fresh water 4 times to clean out any leftover delimer. Job is complete.
Arrived at location on 6/21/23 - Inspected unit and operation. Found that sparks seen were from worn out brushes on motor. Removed, cleaned, and reinstalled. Will order new brushes and install. Unit in service but requires parts. Returned to location on 7/7/23 - Shop work. Removed bottom to access the brushes. Removed worn brushes and installed new. Reassembled all. Tested ok. Back in service.
Commercial Kettle Repair. A kettle's heating element had ceased functioning, halting cooking operations. Our skilled technician promptly replaced the damaged element with a new one and conducted a series of tests to ensure efficient boiling and cooking capabilities.
Commercial Kitchen Keg Cooler Repair. A keg cooler was struggling to maintain the desired draft beer temperatures. Our repair expert quickly diagnosed a malfunctioning thermostat and efficiently replaced it. With the new thermostat in place, the cooler provided consistent and refreshing drafts.
Food Processor Installation. A commercial kitchen required the installation of a new food processor. We positioned it, ensured proper power supply, and trained staff on safe operation, enabling efficient food preparation.
Commercial Dishwasher Repair Service. A malfunctioning dishwasher was hampering a restaurant's operations. Diagnosing a pump issue, we replaced it promptly, restoring efficient dishwashing and reducing kitchen delays.