serviceman was considerate, on time, and gave honest work. The company even called me to verify ordering a part b/c of the price being high. that is service at its best
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived at location on 9/15/22 - Spoke with Mike about oven. Did visual inspection. Found meat probe was broken in half. Mike says he has part. Removed side panel and unplugged unit. Emptied the cavity. Removed the meat probe in oven. Inspected part he has and is incorrect. Got correct part from van. Installed new meat probe into combi oven. Reassembled the unit and plugged back in. Powered on and begun tested. Had reset all probe errors in technician menu. Set heat to probe and let heat to 150 degrees inside water in cavity. after fully heated, put thermometer in water in oven and read correctly. Unit back in service and ready for use.
Arrived at location on 9/9/22 - Turned on Lang Clamshell Grill. Can hear and see spark. Had to bleed out air out before pilot would light. Finally lit. Turned on right thermostat and burner lit. Left thermostat stem is broken and cannot turn on left burner. Need new thermostat and knob. Will obtain and return. Returned to location on 9/15/22 - Lang Clamshell left side thermostat knob broken and no flame. I unplugged unit and opened up thermostat access door. Removed old probe and thermostat. Installed new probe into hole and under griddle , then installed housing onto front door. Screwed door back closed and installed new handle and sticker. Turned thermostat on to 350° on left and right side and observed burners light. Observed heat on both left and right sides. Lang clamshell back in service.
Arrived at location on 8/2/22 - Adam directed me to Vulcan range. Vulcan range pilot light for oven will not light. Attempted several times to light but it continues to go out. Thermocouple needs replacing. Checked gas 4.3” Advised Adam we will obtain art and return. Returned to location on 8/9/22 - Located unit. Had to remove all cover on top oven. Take out guards and remove the thermocouple from the set valve. Put the thermocouple through the left side panel and got down to bottom of unit. Put in and tested pilot and stays lit now and oven works. Reassembled the oven and let heat to 350 and oven is working good. Unit back in use.
Arrived at location on 6/27/22 - Disassembled unit and began inspection. Found heat relay filled half way with grease and no longer operable. Diverted 24 vac to ignition module to test function and got unit to lite. However unit does not want to stay lit and module throws an error right away. This is indicative of flame sensor failure. Ignition module appears to have signs of overheating at certain capacitors and relays. Dan said it was giving issues for a while before failure. Got permission from Dan to order all three items for repair. Unit out of service. Returned to location on 7/1/22 - Spoke to Dan. Disassembled unit and removed old ignition components. Installed new and tested unit. Unit fires up immediately and heats well. Back in service.
Arrived at location on 6/15/22 - Checked top compartment of left steamer. Not steaming. Probe housing is full of water. Checked water board. Calling for heat. Probes are limed. Turned off and let drain. Drained ok. Used delimer and brush to clean probes. Reinstalled housing and turned on. Filled. Now burner comes on. Blower is ok. Let come to steam. Set timer to 10 minutes. Timed down and buzzer sounded. Back in service.
Arrived at location on 5/9/22 - Turned on and pressed reset switch. Display does not turn on. Removed side panels to rotisserie and vent hood. Turned on. No power from power supply to the display. No power to the power supply. Checked vent hood. Air switch is closed and sending power to the relay which sends power to the power supply. Checked outgoing power from the relay. No power. As I was testing the relay the black wire was loose on the terminal. Pulled off and crimped terminal tighter. Put back on. Turned on power and pressed reset button. Now rotisserie powers on. Display on as well. Started. Heating ok. 15 amps per leg. Heated to temp. Set timer. Timed down and alarm sounded. Back in service.
Arrived at location on 4/18/22 - Located rational oven giving error(Top oven). The oven was in a cleaning cycle when arrived and still had 16 minutes left. While waiting for cleaning cycle to finish removed side panel and did visual inspection. After cleaning was done error code “gas reset” appeared. Reset gas and waiting the 5 minutes. Opened door to oven and for meat probe was broken. Ordered new meat probe. Turned oven on and allowed to heat and steam. Oven was not steaming. Put in only steam and still no steam. Removed igniter and looks very worn and was not sparking when turned on , cleaned ignitor with sand paper still no spark. Found error 30 and checked in rational book and followed trouble shooting tips. After following instructions diagnosis problem to be blower burner motor. Will not power on when set into steam. No suction from bottom when running. Checked voltage to blow motor and received 209V/1 Will order parts and return to location. Unit is still in serv
Arrived at location on 4/13/22 - Pilot keeps going out. Sal gave me the safety/thermostat to install. Took sometime to replace. Had to remove burner valve and pilot valve. Installed new. Reassembled. Lit pilot. Staying lit. Set oven to 350. Heated and maintains temps. Pilot is still lit. Back in service.
Arrived at location on 3/31/22 - to check bottom Blodgett convection oven. Checked in with MOD and she shown which convection oven is giving them issues. Proceeded and troubleshoot oven. Checked door switch and found switch beginning to break apart causing switch to work intermittently. On/off switch knob is broken. Will order necessary parts, return and repair oven. Returned to location on 4/4/22 - found blodgett oven that is not in use and needs repair (bottom right.) dissembled the unit and removed the door switch. Put a new door switch in and reassembled the oven. Took off the broken knob at the top and replaced it with a new one. Turned on the oven and pilot lit and oven heated. Allowed oven to heat to 350 and it was okay. Oven is working as it should and ready for use. Unit is back in serviced.
Arrived at location on 3/16/22 - Had to move existing 3 bank fryers to the right. The hose connection was on the left by the wall. Customer cleaned area before install. Hooked up hose and quick connect to the fryer and the connected to the manifold. Getting 8” incoming gas pressure. 4” to burner. Checked for leaks of oil and gas. No leaks detected. Set thermostat to 350. Heated to350 and maintains temp. Customer cooked fries. Came out ok. Ready for use.
Arrived at location on 2/7/22 - Customer had replaced a seal in the deli me port which was the cause of the leak. Ran unit for half an hour to make sure there was no other leaks. No apparent problems were found. Unit in service.
Arrived at location on 2/2/22 - Arrived site check free standing floor model steamer. Customer doesn’t have steamer in operation. Checked drain connection and found customer reworked drain from unit to floor drain In steel plumbing. Air gap present. Brought steamer into operation. Steam generators filling with water and found drain plumbing connections between drain box to drain valve and to steam generator dripping water on both generators. Tightened all fittings, as some were quite loose. Stopped water leaking. Steam generators fired to heat. Tightened all 8 compression fittings, which were difficult to tighten. Checked, no water leaking from fittings. Steamer back in operation.
Arrived at location on 1/18/22 - Checked the disposal for it not filling properly and no hot water. Checked and have hot water to the unit and only a small stream of hot water into the unit but cold water is ok. Temping valve is fully adjusted. Needs new solenoid valve and temping valve and the adapter and a disconnect handle. It’s missing. Will order the parts and return. Returned on 2/1/22 - Returned to location with parts necessary for the repair. Disassembled tempering unit and associated components. Installed new and checked for leaks. Installed new disconnect switch and tested as well. Powered up unit and allowed to fill. Unit now has much better pressure and hot water. Back in service.
Arrived at location on 1/27/22 - Lit pilot brought to 250 and it kept heating. Turned down to off before flames went out. Is off or on no control. Don’t have part on truck. Unit down requires part. Returned to location on 1/28/22 - Removed oil and old t stat. Replaced t stat with new one. Refilled tank and turned on set to 350. Unit reached 358 then burners shut off. And came back on at 345. Unit is operational job complete.
1/17/22 - Arrived onsite to check Hobart mixer. Checked and found mixer struggling to run. Checked gearbox and found gear oil black and thick. Technician recommends gear box service. Will obtain gearbox oil, return and service. Further troubleshooting any be necessary. 1/20/22 - Arrived onsite to service Hobart mixer. Proceeded and drained down gearbox, oil is dirty and heavy. Drained down planetary of oil. Refilled planetary with fresh oil and gearbox. Checked voltage at outlet, only 116 volts. Mixer is a 208 volt, single phase machine. Checked voltage at outlet prior and had 206 volts, single phase. Outlet dropped a leg. Mixer needs 208 volts and explained that to customer. Electric needs to be rectified so mixer will operate properly. Mixer does run with only 116 volts, but slow. Mixer has fresh oil in planetary and gearbox. Once electric is proper, if he has any other problems, he should call us back.