Overall Experience
Quality
Price
Convenience
They always work with me, give me a quote before performing work, and give me options on repairs/replacement.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I am very happy with the service and quality we receive from K & D service
Overall Experience
Quality
Price
Convenience
A little more expensive than the average Joe kind of equipment repair guy but they always seem to repair things well!
Overall Experience
Quality
Price
Convenience
Arrived at location on 9/8/22 - would like fryer replaced. New unit on site. Also have a gas leak. Found gas hose leaking. Replaced gas hose and quick disconnect. Will return to install new fryer when they are closed on Monday. Returned to location on 9/13/22 - Replaced old fryer with a new fryer set the millivolts to 600 checked gas pressure 3.68. I did calibrate temperature and checked operation . Ok ready to use
Arrived at location on 8/29/22 - Stated both wok units are not working properly. Orifices clogged, burners not lighting properly. Shut off gas to right wok. Remove burner assembly on right section and remove orifices and clean. Reassemble and test. Entire burner is now lighting and burning properly. Cleaned burner on left section of unit, burning properly now. Checked left wok unit, several orifices clogged. Removed burner assembly, removed orifices, cleaned and reinstall into burner with sealer. Reassemble, test, entire burner now lighting and burning properly. Unit is ok for use.
Arrived at location on 8/17/22 - fan noise inside of the walk in freezer. At first glance noticed that cupcake containers were too close to the supply and return inside the walk in. Gained access to condensing/evap at top of walk in box and found heavy ice build up at expansion valve and fan. Using hot water, removed all ice and started unit back up. Monitored pressures and they were good for 404 refrigerant. Checked superheat at 5 degrees, and it was good around 12 degrees. Instructed staff to make sure they do not block the supply and return air grills inside walk in. Freezer is working properly at this time.
Arrived at location on 7/5/22 - Found mounting hardware hood broken and motor was not sitting correctly and causing coupling to make noise. Repaired bracket and ensured everything is operating properly at this time.
Arrived at location on 6/28/22 - Wants preventative maintenance every year. Found timer is not getting power from the pressure switch micro switch. I will obtain a new pressure switch assy and return. Returned to location on 7/1/22 - Installation of pressure switch. Dismantle top panel. Dismantle old pressure switch. Install new pressure switch and test. Adjust pressure switch. Unit needs 15-20 psi at 120F. Test unit and observed. Unit operational.
Arrived at location on 6/6/22 - found the gas valve is bad. Found hardware missing from the control panel. I did install new hardware after heating valve would drop out. Found micro amps at .1 to .4 factory said .75 minimum. I swapped moduals with the bottom. Got the same. Found gas valve is bad I will obtain parts and return . Returned to location on 6/8/22 - Installed replacement gas valve. Tested unit and had proper functions. Unit ok for use.
Arrived at location on 5/9/22 - Found bottom rear heat element I’d cracked and broken. I will obtain parts and return. Returned to location on 5/12/22 - Unit needs new heating element - install rear heating element -test run and observe. Upon testing the other one element touches the metal causing to short and damaged will need a new heating element unit operational on the bottom part only. Returned to location on 5/18/22 - install new heating element and test run - unit operational.
Arrived at location on 5/15/22 - Condenser unit was not running and unit was at 40 degrees. Suction pressure was low and solenoid valve was not opening. Moved wired and valve opened and wires we’re sparking. Splice connection was bad. Fixed and everything worked and temperature dropped.
Arrived at location on 4/13/22 - Unit operational upon arrival - turn off unit and dismantle front panel - turn out unit and check if it’s firing up - obese red that it has a weak hot surface ignitor - get the amp draw on the hot surface ignitor and it only gives 1.2 Amp. Is is below 1.5 and it should be 2 amp. Bad hot surface ignitor - heat light is also defective - will obtain parts and return. Returned to location on 4/22/22 - Unit not in use upon arrival - unit needs new light and a hot surface ignitor - dismantle cove and burner gas manifold - dismantle old hot surface ignitor - dismantle old heat light - install new heat light and install new hot surface ignitor - test run and observed unit - unit operational.
Arrived at location on 3/28/22 - Unit dripping from under the base panel while I clean mode. Found water dripping from door gasket. Found water regulator is coming apart and has been leaking water. I will obtain parts and return. Returned to location on 4/7/22 - Replaced the water regulator assy and replaced the door gasket. Found steam leaking at the door. Gasket does not sit well where the cabinet is welded above the center above the door. Also adjusted the bottom of the door cover so water would not leak from the door drain hole. I did snake the drip tray drain tube and ran a clean cycle. I will obtain another gasket and return. Returned to location on 4/21/22- Replaced the door gasket I checked ops. Ok ready to use.
Arrived at location on 3/16/22 - Found power plug and receptacle were overheated and wire connections were bad. I did replace the plug and receptacle. I checked ops ok ready to use.
Arrived at location on 3/9/22 - Found thermocouple was bad I did replace it. I set the millivolts to 31. Scraped grease from the oven bottom pan. I checked ops calibrated the oven temperature. Ok ready to use.
Arrived at location on 2/11/22 - Found compressor not running when I arrived, Checked all starting components and compressor and all tested to be good, I found that the contactor when I tapped it pulled in and all components came on and were working, I tapped contactor again and it chattered and went off until tapped again, I determined contactor to be bad which I replaced from truck stock, Unit compressor is very hot while running causing unit to come down in temperature slowly, unit condenser is still full of grease, compressor may need to be replaced in the future but condenser coil will also need replaced because of being compacted with grease, unit is working for now at 18 degrees when I left.
Arrived at location on 2/14/22 - griddle leaking grease down left side by grease tray. Checked over, found small amount of build up above tray that could cause grease to migrate away from tray. Cleaned up inside unit further around opening where grease goes down into tray. Turned on and allow to heat up. Unit should be okay for use. Informed Gerald to let us know if they continue having issues.
Arrived at location on 1/24/22 - found walk in box at 15 degrees. Evaporator coil was iced up on both sides and both fans were running. Removed all ice and went to condensor unit. Condensing unit did not have a disconnect at unit so the breaker had to be located and shut off to kill power to the fans. Checked pressures and they were good for 404A. Unit is designed for 10-12 degrees of superheat and I had 12 degrees at a box temp of 5 degrees. The door leading into the walk in was not shutting properly. When closed it would leave about 1” gap. This can cause ice to build up on the coil. I adjusted the door so it would close properly. I also found a very pitted contactor at the condensing unit. Replaced with one from truck stock. Tested defrost and all was okay except the the grasslin timer wheel was very stiff when turning to set correct time. This also could cause ice to build up if the clock was to get stuck and not go into defrost. I did not have a grasslin but replaced with a pa