Overall Experience
Quality
Price
Convenience
They always work with me, give me a quote before performing work, and give me options on repairs/replacement.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I am very happy with the service and quality we receive from K & D service
Overall Experience
Quality
Price
Convenience
A little more expensive than the average Joe kind of equipment repair guy but they always seem to repair things well!
Overall Experience
Quality
Price
Convenience
Arrived at location on 9/3/21 - Found right front range top pilot goes out. Found that pilot looked ok. The pilot on the burner behind it looks weak. I will obtain 2 pilot assy and return. Will need to bring pilot tube nuts and furriers to mount pilots. Customer would like a quote on a new range like the one they have with safety’s built in for the range top burners. Returned on 10/12/21 - Arrived on site and installed replacement pilots for right side front and rear. Adjusted pilots. No leaks ok for use.
Arrived at location on 8/6/21 - Installed replacement control board. Tested unit and had to program control. Unit now ok for use.
Arrived at location on 7/26/21 - Came in and preformed preventive maintenance on refrigeration equipment cleaned condensing coils on reach in coolers and cold wells checked temps door gaskets hinges electrical components let units cycle on and off properly and checked evap fans. Checked door hinges temps door closers brushed evaps off in walk in cooler and freezer cleaned condensing coils on roof top and checked electrical components pm complete. Returned to location on 8/2/21 - Took apart the water side of the of the cuber and sanitized each piece then rinsed with potable water and reinstalled ran through wash cycle and sanitizer cycle then caught the next 2 drops.
Arrived at location on 7/27/21 - Went back to Metro heating cabinet next to steamers took off front facing cover to take out lower box that holds heat elements and wires took off bottom part covered to that to expose the element wires and found that the U shaped element to be broken off its connection. Will order parts and return also found door latch to be broken and will replace that as well. Returned to location on 8/2/21 - Installed replacement element and handle assembly. Tested unit ok for use. Made repair to where handle attaches to door. If this does not hold door will need to be replaced in the future.
Arrived at location on 7/27/21 - After replacing the compressor and adding refrigerant I found that the liquid line solenoid in the condensing unit was not opening and the dual pressure control contacts were stuck closed so the compressor was running into a vacuum. This is most likely what took out the old compressor. I replaced the dual pressure control, but I did not have the right voltage timer so I left the timer contact jumped out. Once the unit was running I noticed the head pressure was high because the condenser was impacted with dirt. The buildings water pressure was poor but I chemically cleaned the coil and the head pressure improved but was still a little high. When we return with the timer we will need to try cleaning it again. I turned the compressor off for now. Returned to location on 7/30/21 - Replaced faulty defrost timer and chemically cleaned the condenser again. Started unit back up and checked pressures once coil had dried, and the head pressure was now no
Arrived at location on 7/22/21 - Found the vacuum pump is bad and the sealing heaters are bad. I will quote repairs.
Arrived at location on 7/26/21 - Plug end was fried. Condenser coil was very dirty. Blew out and replaced plug. Amp draw was now 9 amps.
Arrived at location on 7/26/21 - inspected unit. Found gas pressure dropping off sharply when you start turning burners on. Found pressure regulator heavily soiled. Replaced and set gas pressure. Unit now has proper functions. Unit ok for use.
Arrived at location on 7/14/21 - Walk-In Cooler Unit was low on charge. Found low pressure switch leak. Replaced switch and charged
Arrived at location on 7/7/21 to calibrate Grill. Calibrated the gap and cooked product. Checked ops. While the chicken is better it is still sticking some. I called factory but got no answer I will return after speaking to the factory. Returned and checked temperature calibration and leveled and re-gaped the platen. I watched them cook breakfast chicken with no sticking then cooked the lunch fillet and had some sticking but much better than before. I called the factory Jeff said he has had many calls this week with the same issue and believes the issue is with the product. They are advised to use release agent in the am and plenty of oil. Unit is ready to use.
Arrived at location on 6/22/21 - Found evaporator frozen , thawed with torch and water. Evaporator was more frozen towards the door and ice got less the farther away, found door stop is bent and letting door go past door frame causing a gap on the back side when closed, door stop should be replaced and door should have more than one stop to prevent stop from getting bent again, customer would like door stop(s) replaced.
Arrived at location on 6/10/21 found 80 amp 3 ph squared black handle bolt in circuit breaker bad losing power on L2 at times also need new gasket on the combi oven control panel. I did find some water in that panel. I will obtain parts and return. Customer will have lap electric install the new breaker. Returned to site on 6/17/21 and installed replacement perimeter gasket on unit. unit ok for use
Arrived on site on 6/14/21 and removed plug from unit on table next to oven and installed on replacement unit that had come hard wired. Tested unit and had proper functions. Customer was in process of cleaning. Once cleaned, unit ok for use. Customer would like old unit disposed of. Will be taking unit to Lancaster shop for disposal.
Arrived at location on 6/11/21 Found condensing unit going cycling off on high head pressure because the fan motor was seized and the condenser coil was dirty. I picked up a new motor locally and replaced the faulty motor, and then chemically cleaned the condenser. That brought the head pressure down to normal, and the condensing unit now stays running. The walk in quickly came down to temp and is now working properly.
Arrived at location on 6/10/21 to replace thermostat for fryer. Replaced thermostat. Calibrated and tested sys ops, ok.