Arrived at location on 4/4/23 - Found contactor burned up. Will order and return to perform the replacement. Returned to location on 4/12/23 - Installed contactor and hose. Ran the unit and has 57 amps per leg. Brought up to temp and tested ok.
Arrived at location on 4/10/23 - Came in and removed the old part and installed the new hi-limit and made sure water was filled up and plugged in. Checked and the operation is ok.
Arrived at location on 1/25/23 - Customer reports a very loud buzzing sound coming from the bottom steam valve. Performed inspection and found parts needing replacement. Informed customer of findings to approve a replacement. Tested that the temperature was brought up correctly after the new part was installed.
Arrived at location on 10/26/22 - Found none of the lights working, checked power to lights and have correct power of 24 volts DC, I spoke with Terry at Imbera tech support and he will be sending new lights to Harrisburg shop. Returned to location on 11/29/22 - Replaced three door lights and all are working properly at this time.
Arrived at location on 9/14/22 - Found insulation ripped on refrigeration lines, I wrapped with new insulation tape.
Arrived at location on 8/10/22 - Unit is an auger machine, I removed all ice from bin, added cleaner to evaporator and let stand for 15 minutes, ran 15 minutes of ice and discarded ice. I added sanitizer to evaporator and let stand for 15 minutes, ran ice for 15 minutes then discarded ice. Watched unit run for 10 minutes to ensure proper operation and unit is working properly at this time.
Arrived at location on 8/5/22 - Found unit evaporator frosted up. Drawer dividing bar was missing the front piece that gives proper contact with the door gaskets. Flipped drawer dividing bar the other way around so there would be contact with gaskets. Melted all ice from evaporator and made sure there were no more air gaps. Units condenser was very dirty. Cleaned with brush and with viper coil cleaner. Unit is running properly at this time.
Arrived at location 7/12/22 - Arrived and found ice all over the floor and ice build up around the drain pan. I turned the unit into defrost and made sure defrost works. I then removed the food racks from freezer as I could not work on the unit. I then dropped the drain pan and seen that it was completely frozen solid. I tested the drain line heater and have proper voltage but the heater was not working. I shut the unit down and removed the old insulation and drain line heater. I then melted the drain pan and melted the drain line until I could see water draining out of unit. I then installed new drain line heater and insulation and turned the unit back on. The drain line heater is now working
Arrived at location on 7/7/22 - Arrived on site and the cool/heat well on front line needs fill line float bypassed. Will order from lowes and return tomorrow morning with plumbing materials needed to finish job. Returned to location on 7/8/22 - Arrived Ed on site and removed old supply line to the float. Replaced with new line and fittings to ensure proper filling of the unit. Tested unit to ensure it works properly, fills and drains good with no leaks.
Arrived at location on 6/28/22 - unit is solid block of ice. Joe will empty tonight and we will return tomorrow morning after 9am. Returned to location on 6/29/22 - Unit was unplugged and had no ice. Hooked Gauges up and checked pressures and it was running high head pressures. Suspecting noncondensable in system cause dirty coil. Removed charge and vacuumed system down to 500microns. Recharged unit with 2lbs of 404a. System is now working properly.
Arrived at location on 4/26/22 - Grabbed trailer from shop and went to location. Reclaimed refrigerant from ice machine and disconnected water line and drain line. Removed unit and brought it back to the shop for disposal. Done.
Arrived at location on 4/5/22 to look at Steamer - Found nozzle clogged will order. Returned to location on 4/19/22 - Replaced nozzles ran unit tested ok.
Arrived at location on 4/19/22 - Found filter on condenser completely clogged which I removed, also found pressures low. I added 404 to bring pressures to normal and checked for leaks with leak detector and found evaporator to be leaking. Also because of the clogged filter the compressor was very hot which probably burned off some of the oil and was hard to get unit to take refrigerant. Evaporator will need replaced but also because of how hot compressor was it might not last long and probably also should be replaced, unit is working properly for now
Arrived at location on 4/11/22 - Converted unit to new style gas valve per broaster instructions. Replaced old gas valve with hsi smart valve and igniter. Installed transformer and Rewired per instructions per Broaster. Ran unit set gas to 3.5 wc. Checked for any leaks were none. Operation ok at this time. Advised customer not to make this change .
Arrived at location on 3/7/22 - Found drain line hose cracked and leaking when machine empties, I replaced hose from truck stock and unit no longer is leaking.