Dear Mr Sprinkler/ Frank Coleman, I am writing to express my disappointment with the service I received from your company. Recently, I had an issue with an underground leak in my sprinkler system, and I reached out to your company to help me diagnose and fix the problem. However, I found your service to be severely lacking, and I would like to provide feedback on my experience. Firstly, the misdiagnosis of the problem was a major issue. Your team could not pinpoint the exact location of the leak, which caused unnecessary delay and frustration for me. In addition, when I tried to explain where I believed the leak was coming from, Frank Coleman was unfriendly and dismissive, telling me to fix it myself because he didn't want to listen to me. Moreover, the prices charged by your company were excessive given the lack of expertise displayed by your team. I expected to pay a premium for quality service, but unfortunately, this was not the case with your company. Ultimately, I had to turn to another sprinkler company, Texas Rainmakers, to resolve my issue. I was pleasantly surprised by their approachable and friendly service, their ability to listen to me, and their more reasonable prices. They quickly located and fixed the leak, leaving me satisfied with the result. I hope you take this feedback constructively and strive to improve your service in the future. As a customer, I expect a certain level of professionalism and expertise, and unfortunately, your company fell short of those expectations. Sincerely, Will Roberts
Response from Mr Sprinkler Repair :
Thanks for taking the time to provide your feedback, Will. We understand the importance of excellent customer service and we apologize that you felt our standards left something to be desired. Our goal is always to provide a professional repair service, tailored to each individual customer's needs and we're sorry that wasn't the case in your particular situation. We take any criticism seriously here at Mr. Sprinkler Repair and will certainly use your feedback to help us improve our services going forward. But most of all we are so glad you found someone that you could work with. Thank you.
