Ricky is a great plumber. I do have some concerns regarding the dispatch personnel. Having a water leak and running out of buckets, rags they didn't inform Rick that there was a urgent problem, until I raise my voice needing a plumber NOW. I even a paid for plumber contact insurance. The call made around 10:30-11 am and the plumber arrived at 4pm. NOT GOOD. Then had to paid service call.
Response from Power Pro Plumbing Heating & Air:
Hi Terry, Thank you for giving Rickey a 5-star review. We are happy with the service you have received from him. However, Power Pro is dedicated to giving our customers 5-star service from the time you call us to the time your technician finishes their visit. So the dispatch manager has been notified about your experience. We thank you for giving us feedback for us to continue to better Power Pro.
