Always impressed with 2nd generation chimneys. Lisa is amazing, I get phone calls and email responses immediately. Working weird hours as a nurse, she is always accommodating and honestly I think she is never not working. Troy was so professional kind and respectful. He called before arrival and was even able to get to my to our house early which was a bonus. Left our house and fireplace spotless! I will never hesitate to refer Troy and second generation chimneys to family and friends!