I have to say I had reservations about having my chimney cleaned, however my rep had answered every question and not only that but explained"why" . Not just a yes or no. He definintatly. Knew what he was talking about. He also seemed to really enjoy his job and I'm seeing less and less of that. Very polite. Clean, prompt and informative. Carefull 2nd Generation, someone else just might sweep him up. No pun intended.