I had a problem with my heat this morning and called Wilcox. Vidal was at my house within 1/2 hour and checked the furnace, cleaned it and made sure it was operating properly. It was also determined that I needed oil and the truck was at the house within 20 minutes of calling. I’ve been a customer of Wilcox since 1994 and have always had exceptional service!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My experience with Wilcox employees has always been extremely solid extremely dependable
Overall Experience
Quality
Price
Convenience
Excellent service
Overall Experience
Quality
Price
Convenience
Vidal is a first rate technician, personable, knowledgeable, and very well mannered. He is an excellent representative for Wilcox Energy.
Overall Experience
Quality
Price
Convenience
Wilcox energy is so service oriented, professional, reasonably priced, & responsive. Mike helped us pick out a really cool gas fire insert, expertly coordinating the propane line install too. Jared was so personable, professional & did an expert routine maintenance on our furnace, water heater etc and also installed new thermostats, we’re good to go for winter thanks to him! Thanks !!
Overall Experience
Quality
Price
Convenience
Matt was on time and did a very clean and thorough job. He was very friendly.
Overall Experience
Quality
Price
Convenience
Ran out of propane and they came out right away on a Sunday. I was concerned with the smell of gas in my basement so they called for a service technician to come out. Vidal came out within 30mins to check the entire system and confirmed there was no leak. I’ve used Wilcox for the past 8yrs and couldn’t be happier with their service. Everyone that works there is professional and great at what they do.
Overall Experience
Quality
Price
Convenience
Matt was prompt, efficient, capable and answered all of our questions patiently, even solving the problem of the kick toe heater. He also cleaned up after himself, definitely above and beyond!
Overall Experience
Quality
Price
Convenience
My experience with Wilcox was great, from sales to the crew installing my air handler and hot water heater.
Overall Experience
Quality
Price
Convenience
Service call: Vidal was fantastic! He explained everything and was very friendly & helpful! Knew exactly what to look for and found the problem right away.
Overall Experience
Quality
Price
Convenience
Our air conditioning air handler in the attic hasn’t been working properly for over a year… come to find out we had several issues going on…only one of the issues (cracked drainage pipe) was fixed about a month ago by a different service tech (can’t remember his name). I called back because 1. I suspected we still had a drainage issue (the secondary pan was still filling up) and 2. The upstairs was not cooling even though the unit was running non stop. Jarod was able to troubleshoot and fix both problems immediately. I was very impressed by his demeanor and professionalism for such a young man. Wilcox is lucky to have him!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The service team was on time and very friendly. They completed service on my furnace system under an hour.
Overall Experience
Quality
Price
Convenience
The service team was friendly, thorough and efficient. Top notch.
Overall Experience
Quality
Price
Convenience
Heating tune up slant fin boiler with Beckett burner.
Annual heating tune up biasi boiler with Reilly burner.
