The Service was phenomenal

Thomas from Essex, CT

My service technician Kurtis was amazing. He was professional, very knowledgeable, friendly, sincere, caring. He asked meaningful questions about what was happening with our 20+ year central a/c, is an excellent listener, inspected the unit/system, explained that the coil was frozen and he had to wait until it thawed to be able to troubleshoot the problem further, turned the a/c off and just turned the fan on which accelerated the thawing process. During the waiting time he explained about average age spans of a central a/c system and after 20 years they often are nearing the end of it being able to function properly and that what we are experiencing is not unusual. We had a lot of questions about split ductless a/c systems and Kurtis provided a lot of other important details (benefits) about purchasing one of those systems and what answered all of our questions about split ductless a/c systems. He let us know that Wilcox Energy would send a salesman out to talk with us if we would like more information and to get an estimate of what the ductless a/c systems would cost for our house. Some options are just a:c or a/c and heat. The coil thawed, Kurtis finished his inspection and he explained that the Freon level was only at 30%. He explained that he could add Freon (or maybe a different coolant-can’t remember) and it should help but how long depends on the size of the leak. It could be as little as a day or sometimes it could last during the rest of season. He called the office to get a quote for the cost to put add Freon (coolant), he let us know the cost (which was very reasonable) and asked if I would like hi to add more coolant, I said yes and the unit was able to bring the temperature down to where we want it. And Kurtis told us the Wilcox is a great company to work for and does a great job in meeting the needs of their customers. Also. The woman who answered the phone when I first called and she was so pleasant and helpful. I can’t remember her name. I know the staff must be overwhelmed by all the calls coming in from customers during these last few days when the heat was so high but when they were talking with me they were so friendly and caring.

Awesome Friendly Service

Robert Dawes from Essex, CT

Bill, Cody and Jim were extremely courteous and knowledgeable in their trade. They were prompt and worked accordingly to their trade guidelines and followed safety precautions in the removal and reinstallation of my propane tickets. I have been using Wilcox Energy Services for multiple years and these employees are truly indicative of how to represent their company in a most professional way. The team work between them was exceptional, especially when presented with the challenging space limitations of the propane tank location on our property. Many thanks for a job well done.

Excellent

Robinson from Essex, CT

Wilcox always deliver excellent service and provide a full range of products at competitive prices.

Very good service

Kristen from Essex, CT

Excellent service, as always

Mora from Essex, CT

We are truly delighted with the service provided by Wilcox Energy. Whenever we encounter an issue with our boiler, they respond promptly and their service is exceptional. Today, Kurtis came to repair a faulty pressure valve and tank, and just like the other Wilcox repair men we’ve had before, he was courteous, quick, and meticulous. I can’t express enough how grateful we are for this outstanding level of customer service.

Outstanding service

David from Essex, CT

Payton did an excellent job servicing my furnace. He was courteous, charming, and on time he knew what he was doing, and my furnace is running properly.

Excellent service

John from Essex, CT

Jared was great

Service on my heater

Gerry from Essex, CT

Nice, polite, helpful young man. Pleasure to deal with.

Excellent service

Matthew from Essex, CT

Excellent Service!

Jonathon from Essex, CT

Excellent service

Pam from Essex, CT

Matthew was very diligent. Arrived on time , introduced himself and went to work. When he was through he came up to tell me about the unit. It’s in very good shape and should last for some time. Also checked tank and said it looks fairly new and no leaks. Since I’ve never had this kind of heat he was very informative. 🤩

Service Review

Robert from Essex, CT

Great service

Peter Bonanno from Essex, CT

Matt is a personable young man who takes his job seriously and should have a great future in his profession.

Excellent Service!

Dulari from Essex, CT

Jhon Anger was very detailed oriented and thorough in the AC service he performed on our mitshubshi units and the central AC system. John was courteous and provided satisfactory answers to questions we had. 5 stars all the way!

Excellent service from Jared Z

Bruce from Essex, CT

Jared Zanelli did a great job replacing the condenser pump! Very personable and timely. Diagnosed the problem and explained exactly what was needed. Excellent service