Jared was very professional and informative. I appreciate that he doesn’t mind answering my questions.
Jared was polite, thorough, and knowledgeable.
I scheduled my yearly boiler service and when the gentlemen came I explained that we have been having issues in certain rooms getting heat. They promptly took a look at the rooms and started looking into why it wasn’t working. They were able to get the heat working in all rooms better then before and cleaned the boiler within hours. They were courteous and efficient! Great experience
Mac was so pleasant to work with and he did a great job. Very efficient and knowledgeable. I hope he services us again! We love Wilcox and wish our company was as good in Ohio.
Roger and John were very professional, thorough and on time! Great company--very pleased with prompt response and workmanship!
The technician that was here today was very knowledgeable neat clean and knew what he was doing. They did an excellent job on my new indirect water tank. I would highly recommend Wilcox
I had my oil burner cleaned this morning by Mike from Wilcox Fuel in Westbrook, Ct. this morning. I had an 800 AM appointment and Mike showed at 800 AM on the dot. He was very friendly and was able to answer many questions I had for him. I bought a new oil burner from Wilcox in September of 2020 and it was time for an annual cleaning. Mike will be a big asset to Wilcox over his young career. Thank you for everything. Regards, Bill Schneck
This guy deserves a raise! He was on time and did a great job and explained everything to me. Very conscientious worker! GREG HONN
Great job, figured out the problem and returned a few hours later with the parts to fix it. Thank you
Right on time and very professional!
The furnace service person showed up on time and was friendly. Later in the day, I went into the basement and noticed that the burner had failed to start. I called Wilcox and they sent another service person who bled the oil line to remove air and the burner stated fine.
Response from Wilcox Energy:
Thank you for your honest feedback - We are sorry you had to call us back after your tune up; but glad we were able to get someone back promptly to get your heat back up and running. We pride ourselves on our level of customer service and we continuously train and work with our technicians to avoid these types of call-backs. We appreciate your business, and thank you again for your honest feedback.
I want to thank everyone at Wilcox for the work recently completed at my home with a new Trane Gas Furnace/AC System….hats off to Matt who did the initial survey and system quote, Doug who scheduled the installation and kept me apprised of the installation details, and most of all Jared, Vidal, Roy, and Bill who did the removal and installation of the entire system….they were polite, professional, and kept me informed throughout the entire process. They explained their work as they progressed and went over what work they did, along with final testing and set up of the units…..they worked efficiently and thoroughly cleaned and took away all of the old system….and even swept the immediate work area….great team that worked well together….commendable job…Thank you
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