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Mike and Mike were polite, informative, patient and determined to find the cause of my hot water problem and they didn't leave before it was fixed. They showed me what the problem was and how they repaired it (even though I don't understand anything about hot water heaters). Excellent service!
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This is a review of the emergency repair man, not the earlier in the day furnace annual maintenance person. He came promptly and quickly solved the problem of no fuel in the line.
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They are always timely and efficient. I like that they explain everything in detail so I know what’s going on. Love using them.
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Wilcox Oil always provides excellent service and the employees are a reflection of the commitment to quality customer service in practice. We are always grateful for your dedication to quality care.
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Kurtis was great. Courteous, thoughtful and technically very knowledgeable. He figured out our problem right away and fixed it.
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Outstanding and responsive service. Courteous and knowledgeable technicians.
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Vidal and John are awesome. Very professional, very thorough. The finished job is super clean we are very happy.
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Jared and Eric should be poster people for employees we all want. They were efficient, patient, took time to explain and were funny! Starting with their on time arrival and finishing with their recommendations I don’t think anyone could ask for more professional service. Wilcox has always been a customer service business, with these two, they have upped their game.
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Jared was polite, told me everything he was doing before he did it and was accommodating of my requests. Couldn’t have been better!
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Vidal was extremely knowledgeable and thoughtful when he responded to my call on a Sunday evening. After diagnosing the issue he promptly ordered the parts and installed them the morning they arrived. The entire Wilcox team was extremely responsive and helpful every step of the way. Thank you for the service and peace of mind that you have us covered when we need you!
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I was pleased that Wilcox gave me same-day service to address a burner fault I was having. (I have a service contract.) The field tech, Michael, diagnosed the problem within moments, and communicated his plan to fix it. He took a minute to educate me about my system, and proposed an improvement that would eliminate this problem in the future.
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We replaced the oil fired boiler with a newer more efficient Peerless Boiler
No hot water on buderus indirect water heater
Wilcox Energy performed a full home heating conversion for oil to propane. We installed a Viessmann Boiler.
Buderus oil fired boiler and AC annual maintenance
