Vidal and John are awesome. Very professional, very thorough. The finished job is super clean we are very happy.
Jared and Eric should be poster people for employees we all want. They were efficient, patient, took time to explain and were funny! Starting with their on time arrival and finishing with their recommendations I don’t think anyone could ask for more professional service. Wilcox has always been a customer service business, with these two, they have upped their game.
Jared was polite, told me everything he was doing before he did it and was accommodating of my requests. Couldn’t have been better!
Vidal was extremely knowledgeable and thoughtful when he responded to my call on a Sunday evening. After diagnosing the issue he promptly ordered the parts and installed them the morning they arrived. The entire Wilcox team was extremely responsive and helpful every step of the way. Thank you for the service and peace of mind that you have us covered when we need you!
I was pleased that Wilcox gave me same-day service to address a burner fault I was having. (I have a service contract.) The field tech, Michael, diagnosed the problem within moments, and communicated his plan to fix it. He took a minute to educate me about my system, and proposed an improvement that would eliminate this problem in the future.
Jared was very professional and answered all of my questions.
I was told to expect the repair guys to arrive between 2-4. Jared and Curtis arrived shortly after 2 and quickly figured out my heating problem and repaired it. They were polite, friendly and informative, explaining the repairs they did. I would definitely recommend them again!
Dear Wilcox Oil - I want to take a moment to thank Jared Zanelli for his excellent service on our AC Unit. He was incredibly thorough, took the time to illustrate and explain what was being done and left the AC in better running condition than it has been in years. He left the job site spotless and obviously has an eye for detail. Thanks Jarred for taking your job and customer satisfaction seriously. Sincerely, Adam McEwen
Truly cannot express how impressed I am with wilcox as a company. Each time I feel something will be a pain you guys make it so much better. Between the understanding and compassion by the lady (Ruth, I believe) and the helpfulness of gentleman who came to the house, everyone was truly helpful. And they have not been the only ones. Every time I call I am helped by a great set of folks.
Vidal was terrific, on time, patient answering questions, thorough in performing maintenance, and discovered and fixed what could have developed into a serious issue. Also gave information on ordering components I wanted to have on hand. Many thanks.
Today a crew of five men from Wilcox installed our new Buderus oil burner. They removed the old boiler and the job lasted about six hours. The crew was pleasant, helpful, and hard working. They explained how the new furnace operates and what to be aware of in case of malfunction. Excellent customer service for 30 years and would recommend Wilcox Energy to others.
Over-the-top excellent service very qualified technician very professional and friendly
Jacob did a great job!!
We have been customers of Wilcox Energy for several years and have always appreciated their honesty, professionalism, courtesy, and responsiveness. We recently required work in our attic and the service technician, Roy, was exemplary: knowledgeable, affable, highly skilled, and willing to explain every step of the process to us and recommend several improvements for saving energy and money. He is a model employee of an excellent business. We're grateful to have him and everyone at Wilcox in our community. The price was very reasonable for the work done--and for knowing that it was done correctly!
New Mitsubishi mini split install
Ac service call
3 AC tune ups fix wiring add gas
Buderus oil tune up
Install hydrocoil attic unit
Buderus boiler with Carlin burner going off on reset
Replaced pilot assembly on fireplace
No heat call, fixed auto feed
Peerless boiler install
Oil heat tune up
Performed an Air Conditioning Tune to get the system ready for the cooling season.
New waterheater install
Resolve reset issue on oil fired Thermo Pride furnace.
Buderus oil maintenance