Home from holiday travel to find a chilly house. And this was the 3rd time since last Spring with the same symptoms. I called Wilcox and a delightful young man by the name of Jarred called me back. He asked me to check a few things and said he would get to me today. He called a little while later to say he was on his way and he'd get me running again tonight for sure. He was extremely polite, well spoken, and thorough. Not only did he find the problem, but he took the time st 6 pm on a holiday to dig a little deeper and found what caused the problem a bit further down the line in the system that manages the water condensation. And he was thoughtful enough to leave a note about what he did in case I run into it again and a different service person comes. Thank you Jared!
