Tech showed up went over the issues we were having. Was able to correct one concern, but needed to order parts for the second issue. Parts were ordered while on site, and they were back in a very timely manner to make the repairs.
Response from K&D Factory Service Inc.:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Response from K&D Factory Service Inc.:
We appreciate the positive rating!
Overall Experience
Quality
Price
Convenience
Commercial Dishwasher Rack Repair: I arrived and tackled the challenge of a severely damaged commercial dishwasher rack. My expert repair efforts involved a comprehensive approach, from identifying the extent of damage to sourcing and fitting the necessary replacement components. This meticulous repair not only reinstated the rack to its original condition but also significantly improved the efficiency of dishwashing operations. The safe and efficient functionality of the dishwasher was vital for maintaining a swift turnaround of dishes, ensuring a smooth and uninterrupted service.
Commercial Beer Cooler Repair Service: Responding to a bar's urgent need, our technicians swiftly diagnosed and repaired a malfunctioning beer cooler. Additionally, we calibrated the cooling system for precise temperature control, guaranteeing consistently chilled beverages.
Commercial Food Processor Repair. A client encountered issues with their commercial food processor, as the blades had become unresponsive, impacting their food preparation efficiency. Upon inspection, I determined that a faulty electrical connection was the culprit behind the malfunction. I promptly addressed the issue by repairing the wiring, restoring the appliance's functionality, and ensuring it was once again capable of efficient food preparation.
9/8/23 Dan Arrived onsite and checked in with the opening cook. Shut off steamer. Removed igniter box assembly and replaced with new igniter box assembly. Reassembled. Turned off water, swapped old filter cartridges with new and flushed. Powered on steamer to test operation. Both Top and bottom cavities are steaming at this time. Job complete
Arrived on, 09-5-23 Matt Steamer was leaking water. Ran unit. Found drain was clogged and backing up and overflowing. Blew drain out. Ran unit for half hour checked for leaks. Job complete.
On, 8/25/23 Sean Arrived on site, spoke with manager about issues with BKI fryer. He said he found a probe inside of the fryer snapped off. Found that it was the hi limit. He had two spares due to this happening in the past. Used one to repair this fryer. Turned power off to the unit. Took front and left covers off to access the hi limit. Removed old hi limit and replaced with new. Fastened it directly behind the element to keep it out of the fry baskets way. Buttoned unit up and reestablished power. Tested unit and it now powers on and heats. Job is complete
Arrived to repair a commercial refrigeration unit at a business. Also cleaned and sanitized ice-making equipment as preventative maintenance.
Arrived at location on 9/19/22 - Removed top plate and found that drain is clogged. Removed back cover and it was filled to the top with greasy water. Removed water from the unit. Removed drain. Was extremely clogged. Used metal wire through to free open. Rinsed in the sink then reinstalled into unit. Water goes down to pan now with no issues and no more leak. Unit back in service and ready for use.
Arrived at location on 6/10/22 - Called rational and spoke with Brad. Could not locate issue with tech. Did visual inspection and checked all wiring again. Customer states only doing it in steam not. Found a wire from gas valve to module loose. Same one as previous. So called rational and got part number to replace wires from steam gas valve to the module. Put wires back terminal and put tape are and placed back on module. Will order part and return to location. Oven is still working. Returned to location on 6/14/22 - Was told reset gas has not come up since previous visit when I taped wires. Removed left side panel. Unplugged unit and removed the valve cable. Replaced with new valve cable. Reassembled and plugged in the unit. Powered on and ran in steam. Works well and gave no issue. Ran in hot air and gave no issues. Oven is back in service and ready for use.
Arrived at location on 5/25/22 - Checked range top burner pilots. Left 2 rear and front middle pilots are out. Will not light. Adjustments don’t work. Cleaned tips. Still no gas. Need to replace lines. 2 rear and 1 front. Right oven pilot was out. Maintenance said they couldn’t get it to light at all. No flame. It lit right away for me and stayed lit while on site. Possibly the safety is faulty. They said they will call if it happens again. Left oven was soothed. Checked gas pressure to unit. Was at Uld be 4”. Adjusted down. This would cause a shooting issue. Will obtain pilots and return. Customer is advised to have the left oven cleaned. Will return. Returned to location on 6/1/22 - Removed middle 2 and left rear pilots and installed new. Lit pilots and adjusted to proper height. Customer okay’d. Back in service.
Arrived at location on 5/6/22 - Turned on steam and could not get to give error code. Was told can take 30-60 minutes to appear on screen. Removed the ignitor and checked the tank and found no water inside. Tank is in good condition. Believe the module relay is giving issue. Turned on again and allowed to steam for 25 minutes and the “reset gas” appeared. Will order new module and ignitor for the oven. Will return. Unit is in use with hot air only. Returned to location on 5/24/22 - Dissembled the unit and removed the module. Replace the module with a new one and went wire for wire to have it exactly the same as previous. Removed the ignitor and replaced it with a new one. Reassembled and tested oven in steam on “cont” for 15 minutes. Opened and close door and ran it for another 15 minutes. Unit is working good and ready to steam. Combi oven back in service.
Arrived at location on 5/18/22 - Arrived on site found 3rd burner valve from right broken on the Southbend 6 burner range oven. Disassembled face plate and grates, and removed broken burner valve and Pilot valve installed new burner valve and reassembled range. Tested burners several times and all ok.
Arrived at location on 4/22/22 - Replaced and set thermostat and unit cycled.
Arrived at location on 3/22/22 - Dishwasher fills. Staff says it didn’t fill last week. Now the problem is it isn’t getting to rinse temp.wash temp is at 163. Ran several cycles. Rinse contactor energized each time. Getting 16 amps per leg on all 3 elements. 208v. The rinse temp on the rinse piping was reading 190 when the digital temp was reading under 150. Eventually it started reading proper temp but it would fluctuate while the mechanical thermometer was reading steady 190. Need new thermistor. Will obtain and return. Returned to location on 3/30/22 - Installed new rinse temp probe into rinse piping. Ran several cycles. Digital temp and mechanical gauge reading the same. Back in service.
Arrived at location on 3/9/22 - The window opens and closes but sometimes it stops. Raised the window but still have the problem. Need new motor. Also, the cable pulley is a little wobbly. Need to replace that, as well. Will obtain parts and return. Returned to location on 3/28/22 - Removed old motor and pulley. Installed new. Turn on. Open/closed window 20 times. Open/closed ok with no problem. Customer tested. Back in service.