Found unit running on arrival, Freeze cycle should be 15 mins. First cycle was 10 Ice was thin adjusted probe, Cycle still short with thin ice. Called tech support they asked if mounting bracket was bowed and it is they said to replace. Will order mounting bracket 02-4205-01 also need ice thickness probe. Machine also needs cleaning. 05/18/18- Replaced worn bracket. Started up and adjusted ice thickness. Watched unit drop 3 batches off ice . All checked okay