During installation of hot water on demand Joe and Chris answered all my questions and took into consideration my suggestions. Professional and friendly team. Handled our unusual installation with confidence. Spotless clean up. Highly recommended
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Joe and everyone else who helped install our fireplace were very informative, professional and friendly.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Install crew was great, quick, efficient and friendly.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
A big thank you to Wesley for making our fireplace look brand new!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very pleased with service. The technician who came to my home, Shalik, was pleasant and took the time to take photos and explain the work being done. Would highly recommend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Customer states house gets too cold before unit turns on. Added a drain t to the venting. And bumped the system cycle rate in the thermostat.
Furnace and Fireplace Maintenance and Inspection
Service Type: Furnace Maintenance & HRV Service Equipment: 2002 KeepRite High-Efficiency Furnace + HRV Work Performed: - Completed full maintenance on furnace. - Cleaned and serviced HRV system. - Replaced 1/2" vinyl tubing inside the furnace. Findings & Notes: - Furnace is operating normally at this time. - No immediate safety concerns noted. - Overall condition is good considering the age of the equipment. Recommendations: - Due to the age of the furnace (2002), any major future repairs may not be cost-effective. - If significant components fail, replacement of the furnace would be recommended rather than repair. System approved for continued operation at time of service.
Service Type: Furnace Inspection – Condensate Issue Client Concern: Issue with condensate drainage. Inspection & Findings: - Condensate line found to be most likely clogged and not installed correctly. - No condensate trap installed, which is required per manufacturer specifications. - Furnace operated normally during diagnostic testing aside from condensate issue. Work Performed: - Inspected condensate system and confirmed improper installation. - Confirmed furnace operation through diagnostic testing. Recommendations / Next Steps: - Install correct condensate trap as per manufacturer specifications. - Trap to be installed on the right side of the furnace; left-side drain port to be capped. - Correct fitting not available at time of visit. - Will check shop inventory and return to complete condensate trap installation. Status: - Furnace operating normally other than conensdate issue - Condensate repair pending. Jan 21-return and added condensate trap and tested, no concerns no
Service Type: Boiler Inspection – Leak Concern Equipment: Weil-McLain Natural Draft Boiler (1992) Fuel Type: Natural Gas Client Concern: Reported leaking boiler. Inspection & Findings: - Inspected Weil-McLain natural draft boiler sharing a chimney with the water heater. - Multiple safety and system components found to be outdated or required: - Backflow preventer - Pressure reducing valve (PRV) - Expansion tank - Pressure-temperature relief valve - Due to age and overall condition, repairs are not economically viable and longevity cannot be guaranteed. - Water heater is currently a rental and is older. Recommendations: - Advised against further repairs due to age, cost, and lack of reliability. - Recommended boiler replacement as the most appropriate long-term solution. - Discussed combi boiler option; client expressed interest. - Advised client that water heater buyout from rental company would be required if converting to a combi system. - Collected all measurements and si
Service Type: Furnace, Fireplace & Humidifier Maintenance Fuel Type: Natural Gas Client: New Client Equipment: - Furnace: KeepRite 2-Stage Furnace (approx. 80k BTU) - Fireplaces: Heat & Glo (Upstairs & Downstairs) - Humidifier: Bypass Style Fireplace Maintenance: - Inspected and serviced both upstairs and downstairs fireplaces. - Fireplaces operating normally at time of service. - Thermocouple reading found to be low on basement fireplace. recommended replacement as it may fail and cause fireplace to stop operating. - Estimate provided for pilot assembly replacement. Humidifier Inspection: - Humidifier was leaking on arrival. - Adjusted water flow and corrected leak. - Humidifier pad inspected and found to be in good condition. - Humidifier operating normally after adjustment. Furnace Maintenance & Findings: - Completed furnace maintenance. - Furnace is a 2-stage unit; combustion and general operation checked. - Temperature rise found to be slightly above manufacturer threshold (a
Service Type: No Heat – Furnace Diagnosis Equipment: Gibson Mid-Efficiency Furnace Client Concern: Furnace not heating; unit displaying limit open error code. Inspection & Findings: - Furnace found in error code mode indicating limit open. - Checked all limit switches and entire limit circuit electrically; all components tested correctly and ohmed out within specifications. - Determined issue is most likely related to the circuit board. - Removed circuit board and inspected for visible damage or burn marks; none observed. - Reinstalled circuit board and furnace resumed normal operation. - Performed further diagnostic testing; no additional faults found at this time. - Due to age of furnace, circuit board malfunction remains a concern and may recur. Recommendations: - Due to age of equipment and high cost of circuit board replacement, furnace replacement is recommended as the more reliable long-term solution. - Discussed replacement furnace options with client, including multiple bra
