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Install crew was great, quick, efficient and friendly.
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A big thank you to Wesley for making our fireplace look brand new!
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Very pleased with service. The technician who came to my home, Shalik, was pleasant and took the time to take photos and explain the work being done. Would highly recommend.
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Great scheduling service. Great arrival time service. Great completion service. Friendly and professional.
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Great service from start to finish! Wesley was prompt, polite and professional. Highly recommend.
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I will be happy to offer feedback when the work is completed.
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excellent service and he took time to examine equipment closely
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Fireplace was not maintaining set temp on thermostat. Customer had been noticing burners dropping out at times during a call for heat. Performed full cleaning of fireplace, cleaned glass. Found small stress fractures in corners of glass. Not quite a crack but definitely something to keep an eye on. After performing maintenance on fireplace it is working well , running consistently and burners are not dropping out. Advised customers to keep an eye on the operation of the fireplace and call us if the problem reoccurs. Office will put together a quote for red tag
Furnace maintenance and inspection. No concerns noted. Furnace running within spec. Humidifier pad still in good condition. Humidifier operating normally.
Initial Findings: System Status: Thermostat was calling for heat, but the furnace was unresponsive. Safety Note: Labeled the furnace service switch for easier identification. Error Codes: EE0 (Lockout), EE2 (Pressure Switch Open), and EE5 (Open Fuse). Actions Taken: Drainage & Seals: Drained accumulated condensation from the inducer motor. Inspected all tubing and secured the pressure switch hosing with a zip tie to ensure a tight seal. Pressure Adjustment: Calibrated the low-fire gas pressure from 2.2" wc to the optimal 1.9" wc. Testing: Following drainage and pressure adjustments, the furnace was tested and is operating normally (running continuously for 25+ minutes). Required Part: To prevent future moisture buildup, a Westlake drain diverter tee is required. Follow-up: We have ordered the part and will schedule the installation with the tenants as soon as it arrives.
Error Code 228: Unable to perform successful pressure switch calibration. Measured suction on pressure switch from collector box - .14 / -1.10"wc. Pressure switch being ordered for swap out.
Furnace Maintenance: Replaced the filter and inspected the Ultraviolet lights. Flushed the condensate P-trap and drain lines to maintain clear, efficient flow. Checked pressure switch tubing to ensure reliable performance. Cleaned and polished the flame sensor for optimal ignition. Ran full diagnostics to confirm the system is running smoothly and efficiently
Status: Callback Resolved. Issue: Furnace non-operational, Thermostat calling for heat but no ignition. Findings & Diagnostics Initial Assessment: Upon arrival, the system was unresponsive despite a demand for heat from the thermostat. Thermostat Inspection: Verified wiring integrity at the thermostat sub-base. After reseating the unit, the furnace initiated the startup sequence. Ignition Failure: The hot surface ignitor glowed as intended, however, the gas valve failed to open, resulting in a lockout. Fault Isolation: Diagnosed a loose connection at the gas valve. By securing and manipulating the wiring harness, the gas valve successfully opened. Testing: Verified that the gas valve received steady, correct voltage. Manometer testing confirmed stable gas pressures with no significant fluctuations during operation. Resolution: The system was cycled multiple times to ensure reliability. The furnace operated correctly in both Stage 1 and Stage 2 heating modes without furt
Furnace Maintenance: Water damage found under the p-trap, tightened the loose gear clamps above and the loose bolts around the draft inducer motor casing. Reccomend replacing media filter (16x25x1) every 3 to 6 months. Flushed the condensate P-trap and drain lines to maintain clear, efficient flow. Checked pressure switch tubing to ensure reliable performance. Cleaned and polished the flame sensor for optimal ignition. Ran full diagnostics to confirm the system is running smoothly and efficiently. Eva and Ian Happy Holidays!
Furnace Maintenance: Flushed the condensate P-trap and drain lines to maintain clear, efficient flow. Checked pressure switch tubing to ensure reliable performance. Cleaned and polished the flame sensor for optimal ignition. Ran full diagnostics to confirm the system is running smoothly and efficiently. and Happy Holidays
