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Thanks for the excellent service and we will definitely be using them again
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Came on time and quickly figured out the problem. Excellent customer service and answered all questions.
Response from Evans Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
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Punctual, friendly, knowledgeable, answered all my questions. Did a great job. Very professional. Excellent service! Thanks!
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Arrived on time. Very respectful. Found the problem quickly without costing me an arm and a leg and gave me several options as to how we would address the problem. Highly recommend this company.
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Kyle , answered all our questions and more ! Kind well spoken worker , very happy with the service !!
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Chris was incredibly thorough! Explained things throughout the install! Couldn’t be happier! A/C feels glorious.
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PATRICK provided excellent service, is professional and very knowledgeable about gas fireplaces and boiler heating system. PATRICK is courtesy, neat and clean, left no mess to clean - up, greatly appreciated. PATRICK listened to my concerns & issues regarding my service call. PATRICK took his time to explain and answered all my questions. After 28 yrs living in my home, ( in the past I have asked other service people) PATRICK was the only person to figure out the loud continuous banging sounds coming from the main heating pipe in the basement. I can finally sleep at night. PATRICK goes above and beyond , your just a amazing person and worker. Greatly appreciated......and I THANK-YOU!!!!!!!!!!! CARLA CRAWFORD :)
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Great customer service in regard to the ongoing problem I was having with my fireplace and Cameron was very personable and explained what was happening with the thermostat and needed to be replaced.
Response from Evans Heating & Cooling:
Ruston, we are happy to hear we were able to help with your fireplace repair and with your thermostat replacement. Thank you for the wonderful review and for taking the time to share your feedback.
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Work Performed: Responded to customer report of possible gas smell near furnace and water heater No gas odor detected upon arrival (technician has strong sensitivity to gas) Tested all visible gas line joints using gas sniffer and leak detection soap — no signs of leakage Performed manometer test — no pressure drop observed, indicating no active leak Additional Inspection: Inspected furnace and water heater venting — both appear to be operating normally Tested water heater ignition multiple times — fired reliably each time Possible intermittent issue with gas valve on furnace or water heater not fully closing after operation, but no issue detected during time on site (approx. 30+ minutes) Recommendations: If concern persists, recommend full gas system pressure test — estimate can be provided upon request
Furnace Maintenance: Added Teflon tape to collector box plug to stop condensation damage. Flushed the condensate lines to ensure proper drainage. Inspected pressure switch tubing for optimal functionality. Cleaned and polished the flame sensor to enhance performance. Performed diagnostic testing to verify efficient system operation. Stay warm,
Initial complaint: No heat in the house. On arrival, inspected furnace and found ignition failure error code causing lockout. Furnace installed in 2020—performed full inspection, including: Gas pressure test (low and high fire). Temperature rise test (on the threshold but not below it, possibly undersized furnace). Combustion analysis test. Issue was caused by a dirty flame sensor—cleaned the flame sensor and checked operation. Flame sensor is now working normally. Furnace is operating safely and normally at this time, within manufacturer specifications and current gas codes. If issue persists, recommend replacing the flame sensor on return visit if needed. - Wes
Customer complaint: No heat. Previous service tech Chris was on-site Monday but could not find an issue as the furnace was operating at that time. Customer reported the furnace stopped working again and displayed an "Ignition Loss" error code. Replaced the flame sensor and inspected the furnace for proper operation. Continuously started and restarted the furnace to observe ignition and flame behavior. After multiple test cycles, flames ignited normally each time with no concerns about ignition. Furnace is now operating normally.
Ruud furnace repair . Furnace had a delayed ignition from a dirty sparker and a very low flame sensor reading . Disassembled burner tray to clean burners , flame sensor and sparker . No further issues with ignition. Condensation pump was very dirt and the float was intermittently not working causing the pump to fill up and spill over . Customer has a spare pump , installed new pump and tested operation.
Goodman furnace repair . Furnace was off in error ( 3 ) pressure switch stuck open . Tested furnace and found switch to be intermittent failing . Installed new pressure switch and tested furnace for about 15-20 mins . Blower motor still making a loud grinding noise but maintaining a temperature differential of 52 f .
Goodman furnace repair , furnace would not displace old error code and operated normally after a power reset . Flame sensor reading was at 2.3 ua before cleaning and 2.8 ua after . Blower motor capacitor reading 12.4 ua and rated for 12.5 ua .blower motor is rated for 5.4 amps and is using 3.84 amps on blue speed tap . bearings inside the motor are grinding and wearing out ,we removed the motor to verify nothing was causing the grinding besides the bearings . No other issues found with unit , verified drains and vents are clear and operating . Recommend to have blower replaced before it fails and have a furnace maintenance. Furnace is very dusty and dirty . Furnace is operating .
AC service call. Capacitor was low causing compressor not to run. Replaced capacitor and tested system, refrigerant levels are good and system is cooling well. 17f temp drop. Found no other issues or concerns during visit.
Air conditioning repairs Unit #1 Very low charge on r22 system. Made customer aware of the situation. Customer is looking into unit repalcement options. Unit #2 Thermostat was set to heating mode. Turned cooling mode on and air conditioning unit is working. Made customer aware that with only one unit running out of the two, this unit will be running hard and may never shutoff since it will not be able to cool the whole house. Customer will be in touch with sales advisor.
Furnace and ac maintenance Humidifier was set to summer mode and is operational. Informed customer to move it to winter at the beginning of the heating season as it shouldn’t run in the summer. Customer asked about placement of heat runs and instructed on reasonings why they were run the way they were. Unit runs well and no issues.
