Good communication at all levels, professional staff and service
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We put a request in for an inspection and cleaning and the company ensured it was completed promptly. Our technician Shalik was very professional and thorough. He was also very polite and respectful. Thank you it was a positive experience all around.
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Friendly and knowledgeable. Help us diagnose the issues
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Furnace out for 12 hours. Wes found the problem quickly. Followed up with clear explanation, did a complete check, shared findings. Offered things to look for going forward
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Arrived on time,polite, considerate, minor job but done quickly. Good experience with all Evans employees.
Response from Evans Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Gary educated us well about our new fireplace - and gave it a thorough cleaning. We know what to do to improve its condition and how to turn it on - extremely helpful in a new home. Price worth the peace of mind.
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Joe is a great service specialist to work with. Polite, cleans up everything, pleasant
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Shalik, our technician, was punctual and very polite. Informed us about what the annual service entails, did the job quickly and efficiently and cleaned up afterwards. Very impressed!!
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Jordan F gave me excellent service and explanations. Very professional, pleasant. Happy with the service call. Thanks Jordan
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Shalik was an amazing technician and very pleasant. We want him on our next appointment….
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Work Performed: Annual maintenance on high-efficiency KeepRite furnace and direct-vent fireplace Replaced customer-provided furnace filter as a courtesy Noted presence of confetti and small plastic debris on the old filter—likely from a party—indicating return air vents may contain more debris Results: KeepRite Furnace: Performed full maintenance including: Combustion analysis Flame sensor cleaning Checked all safety controls Verified heat rise, gas pressure, and amp draws on motor Inspected blower motor and internal components Interior of furnace cabinet is dusty—recommend installing an electronic air cleaner to reduce household dust and extend equipment life Furnace is currently in good condition with no major concerns Fireplace: Relit pilot (pilot was out at time of arrival) Found and tightened a loose wire at the gas valve Performed full cleaning Noted rust and poor seal on the exterior vent for direct-vent fireplace—recommend repair (estimate to follow) Recommendations: Have re
Work Performed – Furnace Leak Repair & Maintenance Complaint: Water leaking near the furnace. Diagnosis: Found clogged condensate trap and drain line preventing proper drainage. Solution: Recommended replacing the drain line with new Gorilla tubing for better durability. Performed repairs – Replaced both the furnace and AC drain lines with Gorilla tubing. Completed full furnace maintenance, including: ✔ Checked gas pressure and adjusted as needed. ✔ Cleaned flame sensor for proper ignition. ✔ Tested and cleared condensate drain – Now flowing properly. ✔ Checked heat exchanger & combustion analysis – No issues found. ✔ Inspected blower motor and electrical components – Operating within specifications. ✔ Replaced filter with a customer-supplied filter as a courtesy. The furnace is in good working order, but annual maintenance is highly recommended to prevent issues like today’s drain clog, ensure efficiency, and extend the system's lifespan. Additional Recommendations: Due to ongoing re
2x furnace maintenance and inspection. Both furnaces are in great condition and working well, tightened some wiring connections in main floor furnace, believe it was causing thermostat problems. Set second floor thermostat from “fan on” to “fan auto” recommended leaving this way at least until all construction is complete. Main floor fireplace was fully cleaned, unable to test as there is no power going to fireplace currently. Homeowners will get in touch with their electrician. Fireplace should be all ready to go once it receives voltage. Some paint staining found on outside of glass and safety screen. Vanee HRV is fully operational and appears brand new, it was just unplugged, left it off for now and recommended not using until construction is complete. Office will be in touch about ceiling diffuser issue. Paid in full in cash
Navien tankless maintenance/inspection. Performed flush on navien with descaler solution, cleaned internal water filter, condensate trap and air filter Air filter and condensate trap had moderate buildup, nothing out of the ordinary. Water filter had pretty significant calcium buildup, highly recommend yearly flush to keep the system clean and operating efficiently and effectively. Other than buildup from regular usage the system is in great shape and working well, found no problems or concerns during visit.
Work Performed: Completed full annual maintenance on furnace under existing manufacturer's warranty (Year 9 of 10). Maintenance included: Cleaned flame sensor Checked heat rise Combustion analysis Gas pressure check Cleaned combustion chamber Inspected and cleaned drain lines Visual inspection of all electrical components and wiring Tested blower motor and inducer motor amperage Verified thermostat operation Checked venting and combustion air intake for proper clearances Findings & Recommendations: The furnace is currently operating within manufacturer specifications with no safety concerns found at this time. However, signs of water damage and calcium buildup were found on the seams of the inducer motor housing, along with minor rust. These are signs of long-term condensation buildup that could lead to motor failure. The inducer motor is still covered under warranty — a part that typically costs in the hundreds of dollars — but labour is not. To avoid a costly repair after the warra
Furnace maintenance: System cleaned and tested. System is operating well with its age. Ventor motor windings are slowly going, as per age, making a whiny noise. See you next year,
After Hours No Heat Service Call Reason for Call: No heat – Lennox High-Efficiency Furnace Findings: On arrival, performed sequence of operations on Lennox high-efficiency furnace. Noticed during ignition sequence that when the gas valve was supposed to open, the gas valve would click, followed by a power lapse causing the furnace to shut off. Tested wiring with voltmeter and verified the gas valve is receiving 24V at the proper time during the ignition sequence. Gas valve is intermittently failing and not opening as it should — was able to temporarily get the gas valve to open and the furnace is now heating the home, but this issue will need to be addressed with a gas valve replacement. Observed water damage inside the cabinet—most likely caused by a leak from the condensation side of the collector box. This will require resealing to prevent further water damage. Furnace has not had a recent maintenance — recommend a full furnace maintenance and inspection to verify safe operation an
Installation of new hot water tank and mixing valve
Responded to a no-heat call for the furnace in the wine storage cellar. Upon inspection, found the inducer motor to be seized. Examined the heat exchanger and noted the furnace is in very poor condition—originally installed in 1999. Unable to perform a combustion analysis until the inducer motor is replaced and a major cleaning is completed. Also observed rodent damage within the furnace. While inspecting the heat exchanger with a scope, no visible cracks were found. However, we cannot guarantee it is not compromised without a combustion analysis, which cannot be performed until the inducer motor is installed. Given the age and condition of the unit, repairs are not recommended. Estimates have been provided for a new furnace installation, which will include a warranty. Please reach out to Richard regarding the new furnace installation.
Findings & Work Performed: Found the pressure switch stuck closed before the call for heat. Removed tubing and discovered a blockage in the pressure switch tubing, specifically at the ports on the inducer motor (photo provided). Cleared the blockage and tested the furnace. Noted that the pressure switch intermittently sticks closed, preventing furnace operation—recommend replacing the pressure switch. Performed a full cleaning and inspection: Removed and cleaned condensate tubing. Inspected and cleaned the flame rod. Conducted combustion analysis. Checked temperature rise and verified all safety functions. Inspected heat exchanger. Furnace is currently operating normally. Additional Recommendations: Suggest flushing the Navien tankless water heater for maintenance. Provided humidifier installation cost estimate.
Previous visit: Disconnected gas stove earlier in the week. Today’s visit: Reconnected gas stove. Tested gas piping for leaks and checked stove function.
