Furnace out for 12 hours. Wes found the problem quickly. Followed up with clear explanation, did a complete check, shared findings. Offered things to look for going forward
Overall Experience
Quality
Price
Convenience
Arrived on time,polite, considerate, minor job but done quickly. Good experience with all Evans employees.
Response from Evans Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Gary educated us well about our new fireplace - and gave it a thorough cleaning. We know what to do to improve its condition and how to turn it on - extremely helpful in a new home. Price worth the peace of mind.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Joe is a great service specialist to work with. Polite, cleans up everything, pleasant
Overall Experience
Quality
Price
Convenience
Shalik, our technician, was punctual and very polite. Informed us about what the annual service entails, did the job quickly and efficiently and cleaned up afterwards. Very impressed!!
Overall Experience
Quality
Price
Convenience
Jordan F gave me excellent service and explanations. Very professional, pleasant. Happy with the service call. Thanks Jordan
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Shalik was an amazing technician and very pleasant. We want him on our next appointment….
Overall Experience
Quality
Price
Convenience
Shalik did our furnace maintenance and was very courteous and friendly! He explained all issues that he found very clearly. Great service!
Overall Experience
Quality
Price
Convenience
Shalik was very professional, pleasant and informative Thank You Scott
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Findings & Work Performed: Found the pressure switch stuck closed before the call for heat. Removed tubing and discovered a blockage in the pressure switch tubing, specifically at the ports on the inducer motor (photo provided). Cleared the blockage and tested the furnace. Noted that the pressure switch intermittently sticks closed, preventing furnace operation—recommend replacing the pressure switch. Performed a full cleaning and inspection: Removed and cleaned condensate tubing. Inspected and cleaned the flame rod. Conducted combustion analysis. Checked temperature rise and verified all safety functions. Inspected heat exchanger. Furnace is currently operating normally. Additional Recommendations: Suggest flushing the Navien tankless water heater for maintenance. Provided humidifier installation cost estimate.
Previous visit: Disconnected gas stove earlier in the week. Today’s visit: Reconnected gas stove. Tested gas piping for leaks and checked stove function.
Customer complaint: Furnace louder than usual. Upon arrival, identified loud noise coming from the inducer motor. Checked amp draw on the inducer motor and blower motor—found the inducer motor drawing excessive amps and hot to the touch. Advised customer that the inducer motor needs to be replaced. Performed a cleaning and full safety inspection since no prior maintenance had been done. Recommended replacing the flame sensor as well. Noted that the furnace had a new heat exchanger installed in 2016. Performed combustion analysis, confirming the heat exchanger is currently safe. Advised customer that the venting is older (black abs,grandfathered in) and requires yearly inspection. Customer was on a conference call and unable to discuss the option of a new furnace, but advised that given the prior heat exchanger replacement, they should weigh the pros and cons of further repairs vs. replacement. Furnace is safe at this time, but inducer motor replacement is needed.
Furnace Maintenance: Replaced the Humidifer pad #10. Replaced the media filter 16x25x1. Flushed the condensate P-trap and lines to ensure proper drainage. Inspected pressure switch tubing for optimal functionality. Cleaned and polished the flame sensor to enhance performance. Performed diagnostic testing to verify efficient system operation. Stay Warm,
Furnace Maintenance: Sealed collector box second exit with teflon tape to stop the leak. Tightend the condensation gasket. Flushed the condensate lines to ensure proper drainage. Inspected pressure switch tubing for optimal functionality. Humifer is operating well. Cleaned and polished the flame sensor to enhance performance. Performed diagnostic testing to verify efficient system operation. System operating well. Happy Paternity Leave with baby Lucas,
Install (2) Franklin 9000 heatpumps
Fireplace Maintenance and Inspection
Tankless Water Heater Installation
Furnace Maintenance: Addressed ventor motor sound, it is getting old and showing its age, but still operational. Flushed the condensate P-trap and lines to ensure proper drainage. Inspected pressure switch tubing for functionality. Pressure switches are operating correctly. Cleaned and polished the flame sensor to optimize performance. Conducted diagnostic testing, confirming the system is operating efficiently. Suggest plug-in carbon monoxide detector for basement level. Furnace is operating well. Stay warm,
Furnace Maintenance: Removed two mice from blower cabinet. Flushed the condensate line to ensure proper drainage. Inspected pressure switch tubing for functionality. Cleaned and polished the flame sensor to optimize performance. Conducted diagnostic testing, confirming the system is operating efficiently. Furnace is operating well. Happy New Year,
