Service Summary Call for Water Leak on Floor Upon inspection of the basement and appliances, found that the humidifier drain was clogged, causing water to back up and leak onto the floor. Cleared the drain, resolving the leak. Additional Findings & Recommendations: Humidifier pad needs to be changed, but the correct pad was not available on the truck. Inspected the furnace and condensate pump – the furnace interior looks good, and the drainage is clear for now. Recommended annual furnace maintenance, but the customer declined at this time. Customer plans to schedule furnace and AC maintenance in the spring, at which time we can bring a humidifier pad if they haven’t already purchased one. Final Status: No active leaks remain. Recommended future maintenance to ensure continued proper operation.