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Always great customer service from start to finish!!! I always highly recommend Hydes!!
Overall Experience
Quality
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Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
He was very professional and polite. He is welcome to my house anytime he’s such a nice guy.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Thor was very friendly and polite. Explained everything in detail. Great technician.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The services provided include the installation of complete ducting, register cans, new tstat wire and flex for the restroom exhaust fans. This installation encompassed the integration of supply and return plenums through the curb, along with the installation of new flexible ducting featuring wyes and supply return cans to ensure optimal airflow and efficiency in the system. The customer will call the office to schedule the package unit install once the roofing is done.
Scope of Work: • Relocate existing condenser unit. • Electrical will be run in conduit alongside refrigerant lines. • Trenching and burial of lines will cover approximately 10 linear feet. Notes: • This estimate covers only the relocation of the condenser and associated trenching. • All electrical will be installed in conduit per standard practices. • This quote does not include responsibility for code compliance or inspection-related liabilities required by the city. It is the responsibility of the homeowner or general contractor to ensure all work complies with applicable codes and to obtain any required permits. We Will need a condenser pad
Service Type: Demand Service – No Cooling Date: Aug 22 2025 System Info: 2013, 3.5 Ton Condenser Unit ⸻ Issue Reported: Upon arrival, the client reported that the system was unable to maintain set temperature during the peak heat of the day. Thermostat was set to cool at 77°F, with an indoor temperature reading of 80°F. ⸻ Diagnostics Performed: • Followed a sequence of elimination to diagnose issue. • Air Filter: Checked and found to be in good condition. • Electrical Components: • Checked capacitor, contactor, fan motor, and compressor. • Measured amperage and voltage. Findings: • The condenser fan motor was found to have visible oil marks around the housing, indicating wear. • Motor was pulling above the manufacturer’s rated amps, confirming the part was failing. • Other components showed signs of age but were still operational. ⸻ Recommendations & Client Approval: Discussed findings with client and recommended replacing the following original components for improved r
Downsized 15-50 quad breaker down to a 15-40 to match max rated breaker size for condenser.
Dropped off permit and inspected equipment to verify it is up to code. Need to return to replace square d quad 15-50 beaker down to a 15-40 square d quad breaker. Client does not need to be home but will need access to side gate to get to electrical panel.
2021/ 4 ton Preformed a semi annual cooling service on Lennox split system. Replaced two 20x30 and 20x20 filters/ceiling. Cycled equipment followed, cooling sequence of operation checked refrigerant and temperature split checked capacitor, fan motor, compressor, amps and voltage. Secured and clean electrical connections at condenser and fuse box. Thermostat checked out OK. Cleared condensation line from outside. Rinsed condenser coil. Cooling equipment checked out operational at this visit Recommendations Equipment LRA 94 A Currently pulling 118 A Spoke with client about adding a hard start kit to help compressor on start up
Removed and replaced exhaust fan in hallway bathroom.
Service Call – No Cooling Client Complaint: Upon arrival, the client reported that the system temperature fluctuates and, at one point, was unable to maintain the set temperature. Diagnosis & Actions Taken: • Set the thermostat 10°F lower than the current setting to force system operation. • Performed full system check and Refrigerant pressure • Went to retrieve digital gauges for a more accurate reading. Upon return, noticed the condenser fan was not operating. • Inspected wiring and connections — checked Molex connector — issue traced to a faulty condenser fan motor. • Went to the shop to pick up a replacement condenser fan motor. • Replaced the condenser fan motor. • Checked capacitor, running amps of fan motor and compressor, and refrigerant charge. • Verified proper temperature split. Outcome: System is now operating properly and within manufacturer limits. Next Steps: This call is paused. Will follow up with the client later today to ensure the system continues to per
Service Call – No Cooling / Water Leak Client Complaint: Upon arrival, the client directed me to the return area and closet, where he pointed out visible water damage on the ceiling and closet door frame. Water had been running for some time, as evidenced by the bubbling and staining of the paint. The client also reported that the closet door does not close properly and that the bottom hinge had come loose. Diagnosis & Findings: • Inspected the attic and found water present in the secondary drain pan, though it was not completely full. • Checked the water safety switch, which was wired to shut off the thermostat. However, since the thermostat is battery-operated, the switch was ineffective in shutting the system down. • Noted that the original installer (Hydes) did not wire the safety switch inside the FAU (furnace air unit) but instead tapped into exterior wiring. Repairs & Actions Taken: • Flushed the condensate line multiple times through the installed Jones valve. • Verifie
Swap condenser under warranty client paying for labor
Spoke with client regarding issue with equipment Were replacing the whole condenser client paying for labor Attached is a estimate please sign so we can get scheduled for repairs
Service Type: Follow-Up – Post-Maintenance Date of Service: [Insert Date] Technician: [Insert Name] ⸻ Client Concern: Client reported that the system is still struggling to maintain the set temperature following recent maintenance. ⸻ Findings: • Performed diagnostics on the system. • Identified that the reversing valve appears to be bleeding, which could be impacting system performance and preventing it from effectively maintaining temperature. ⸻ Next Steps: • Informed management of the issue. • Contacted technical support for further guidance. • A follow-up and update the client with the next course of action.
Upon arrival system was working Thermostat se to 75* and maintaining, humidity at thermostat at 57% Informed client to drop temperature 1-2* that way it feels comfortable inside home Courtesy verified first and second stage are working.
