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Alex arrived at the beginning of my appointed time (which I always appreciate), and just like last time his service was smooth, efficient and professional, and he gave a verbal report at the end.
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Jonathan is one of the rare commodities still practicing in the service technician field demonstrating unparalleled technical excellence combined with outstanding customer service. He arrived on time, did a quick and thorough review of the systems and discussed what his service plan would be. He advised me that putting a condensate overflow shut-off would be advised for one of the units with problematic drainage due to marginal fall and at my prompting discussed the benefits of having the same units installed on the remaining AC units that did not have them. Jonathan provided a tutorial on filter elements and why high performance filters can create problems with higher static pressure leading to premature system failure. At no time did he try to upsell any features or add ons but quickly and thoroughly checked the heating and blower system to assure optimum performance. He also noted that the split unit in the garage could be turned off in the winter to save on energy costs since those units only provide cooling. I have never had such a thorough and complete service as provided by Jonathan. He should get a raise.
Response from Hydes Air Conditioning:
We appreciate your review of Jonathan!
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They have fixed the problem. Currently, they set both nighttime and daytime temperatures on "auto". I will try this approach for a few days to see how it works.
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Daniel, thank you for your excellent service and letting me know as you went along what you were doing and the results of your findings. Have a wonderful Christmas see you again in six months
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Amazing We would not ever consider doing business with any other company than Hyde’s
Response from Hydes Air Conditioning:
Thank you so much!
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Love him! Love him! Danny is the best!
Response from Hydes Air Conditioning:
You are too kind Rosemary :)
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Amador was amazing. Always interested in if there’s an issue with our heat pumps AC units. Always appears to go the extra mile. We’ve had other service people, but none like him.
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Performed annual maintenance on two 2004 Bryant split systems units. Changed out 20x30, 14x14, and 14x24 filters. Followed the sequence of operations, including flame ignition, safety switches, and blower motor speeds. No active alerts were detected on the system. Temperature rise measured at 50°F. Cleared condensation lines to ensure proper drainage. At the client’s request, checked for gas leaks; no leaks or strong gas odors were found. System is operating within normal range and working properly at this time of service.
Called Ferguson for TXV, will try to pick up part tomorrow from Ferguson 12-16-25. PO and parts pending form have been submitted.
Arrived at customer’s home to give an estimate for replacing existing door bell with customer purchased wired smart door bell. Customer requested to not have a ring doorbell installed, so he will purchase door bell himself and we will install. 1 tech 2 hours
Performed a heating maintenance on two split system. Clean our condensation line and change that filters at this time both systems are heating up the house informed client that both systems are way past life expectancy, and would highly recommend replacing to prevent breakdown client as well aware of age and condition of units.
Performed a heating maintenance on a split system gas furnace located in attic. Checked sequence of operations by checking all electrical and temperature rise. At this time system is heating up the house properly reaching designated temperature on thermostat. I showed him picture blower motor run. Capacitor is still within range. Inform client would recommend replacing in the future as typically blower motor run capacitors have 5 to 6 year lifespan in the desert, finish maintenance by cleaning out, condensation line and choosing out filter.
Removed the non-operational dimmer switch in the living room, as it was not fully turning off the light fixture. Replaced it with a standard toggle switch and plate cover.
For a heating maintenance on two gas furnaces, one located in attic the other located in hallway closet. checked sequence of operations by checking out all electrical and temperature rise. Make sure to clean out both condensation lines as well as changed out filters check both run capacitor as well as lower motor run capacitor at this time full systems are within range and full systems are heating up the house properly finish maintenance by explaining the great benefits of a water safety switch for unit in attic
Comfort heater service on 2016 and 2019 American standard gas split systems. Living area fau located inside master closet attic. Bedroom system fau located inside the garage. Casita is 2022 American standard heat pump. Air handler located outside closet by condenser. Replaced filters in fau. Flushed condensation lines. Checked all heater and safety components. Cleaned electrical compartment and burners. Washed heat pump coils. Systems are properly running.
Filters changed condensation lines cleared two furnaces, furnace for the bedrooms cycled came on in sequence bedrooms are heating properly, furnace for living room did not cycle sequence did not come on had to troubleshoot issue is pressure inducer, notify customer of the issue. Told customer we would follow up about the issue
Performed a heating maintenance on a heat pump split system unit. Check sequence of operations by checking out all electrical and temperature rise on unit located in garage. Clean out condensation line and change out both filters at this time. System is heating up the house properly reaching designated temperature on thermostat finish maintenance by explaining the great importance of a water safety switch for system.
Performed annual maintenance in heat on 2 Lennox split gas location master bedroom closet, followed Sequence of operation Changed filters checked amps voltage blower motors capacitors limit switches safety switches working at range cleared burners cycled burners cleared condensation lines units are working to manufacture specification in heat
Measure house and perform heat load calculation.
Filter changed, condensation lines cleared, two furnaces, both cycled and came on in sequence. Home is heating properly.
Performed a heating maintenance on a heat pump unit located in hallway closet. Check sequence of operations by checking out all electrical and temperature rise. Also checked out water pump as well as changed out filter at this time. System is heating up the house properly.
After returning living room system was set to 71 reading 75. Well check the condenser system had a three flash code short cycle, compressor is locked out after 10 consecutive short cycling events. Possible issue condenser fan stopped operating. Got system up and running and checked compressor amps and condenser fan amps. Condenser fan amps are rated for one amp and measuring at .98. Explain to client that if system continues to trip, we will need to install new condenser fan motor. Emailed estimate.