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He was very knowledgeable about my a/c unit issue and explained it in detail so I could understand what happened
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We were having an issue with our new thermostat. This guy checked everything and solved the issue. Amazing and knowledgeable service guy 🙏🙏🥳🥳
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As always Hyde’s does a fabulous job So pleased with the service
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Was very knowledgable, very fair, and so effective in explaining options for my situations.
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Once again you have techs on your staff that are a cut above! Bryan was training another young man today and both were courteous and professional. Bryan gave a detailed explanation and actually found an issue and replaced the part under warranty on the spot. The Hydes family has proven again and again that when you make the customer important and show it, Plus you know what you’re doing technically, all you need is word of mouth to grow you’ re company . We always recommend Hydes! Oh and give Bryan a raise or promotion or both, “he is an exceptional young man”!
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Efficient, clean and thorough servicing. Unhesitatingly and highly recommended.
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Daniel is very courteous, professional, and prompt! Thank you!
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Thor is a great representative of your company. Incredibly polite, respectful, and getting the job done!
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Hyde’s sent someone right away when I was concerned there might be a problem. The technician could have invented a problem but he was very honest and said it was a nest glitch.
Response from Hydes Air Conditioning:
Thank you so much for highlighting our tech's honesty. We appreciate it!
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I've used Hydes for a number of years and have been very pleased with their service. very professional.
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Service Type: Demand Service Technician Summary: Upon arrival, the client reported that the system was not operational. The 1050 thermostat was displaying a hard lockout. I reviewed the system’s alert history via the diagnostic flow chart. The records indicated two key issues: • Communication failure with the outdoor unit • A possible high-voltage issue I proceeded to inspect the electrical components: • Verified incoming power at the disconnect box • Checked power output to the condenser • Tightened all contact points I de-energized and then re-energized the equipment. During reassembly, I noticed a buzzing noise coming from the disconnect box, indicating an electrical arc. Upon further inspection: • Tightened the disconnect prongs • Tightened the fuse brackets • Replaced both fuses After re-energizing the system, the buzzing noise was no longer present. I moved and tested components within the fuse box to ensure all connections were secure—everything was tight and prope
Estimate options. Client would like to repair in 2 weeks.
Service Type: Demand Service Unit Serial Number: *****6P31F (Back Bedrooms Unit) Technician Summary: Upon arrival, the client reported that the bedroom unit was not functioning. I inspected the thermostat, which was set to 78°F, while the indoor temperature was reading 83°F—indicating the thermostat was calling for cooling but the system was not responding. I proceeded to inspect the equipment. First, I verified that power was present at both the condenser and furnace. I also confirmed the presence of 24V at the circuit board and the communicating relay panel. (Note: Thermostat is a wireless model.) I then bypassed the thermostat to rule it out as the issue; however, the system still did not initiate any functions. All wiring and connections were verified to be intact. Based on these findings, I determined that the circuit board has failed. Next Steps: • Will contact American Standard on Monday to obtain replacement parts. • Will follow up with the client to provide an ETA for
Service Type: Demand Service Technician Summary: Upon arrival, the client reported that the living room thermostat was displaying a temperature reading noticeably lower than the actual room temperature. The client had placed three independent temperature sensors adjacent to the thermostat, all showing a discrepancy of approximately 5°F above the thermostat reading. To verify the issue, I used my own calibrated temperature sensors and placed them directly on top of the thermostat. The results confirmed the client’s observation, showing a consistent 5°F difference. A supervisor arrived on site to assist with diagnostics. Together, we conducted multiple tests on both HVAC units. We verified the full cooling sequence of operations for each unit and confirmed that both systems are operating according to the manufacturer’s specifications. To resolve the issue, we replaced the Ecobee thermostat. Before departing, I rechecked the temperature readings. The new thermostat’s reading aligned c
Demand Service Report Unit Serial Number: W2M1650737 (Bedroom Unit) Issue Reported: Upon arrival, the client directed me to the condenser unit, where the refrigerant lines were visibly frozen. He also mentioned that one of the guest bedrooms was not cooling properly. Diagnostics and Findings: • Inspected both thermostats and found a 5°F discrepancy between the set temperature and actual room temperature. • Inspected the iced-up system and found the evaporator coil frozen. • Replaced both 16x25 air filter, located within the furnace/ garage upflows • Checked refrigerant charge on the affected system and found it was slightly low on refrigerant. • The system uses R-407C, a substitute for phased-out R-22. Repairs and Recommendations: • Informed the client that R-22 is no longer available and its substitutes, refrigerants including R-407C, are phased and no longer unavailable. • Added 2 lbs of R-407C to bring refrigerant pressures back within normal operating range. • Verified
Demand Service Report Unit 2013/ 5 ton Horizontal split system Issue Reported: Upon arrival, the client stated that the condenser fan motor was not spinning at full speed. Diagnostics and Findings: • Set the thermostat to cooling mode; indoor temperature was over 90°F. • Upon further inspection, found that the system capacitor was swollen—likely due to excessive heat. • Recommended the following to the client: • System membership for ongoing maintenance benefits • Installation of a hard start kit • Replacement of the faulty capacitor • Client approved all recommendations. Repairs Completed: • Replaced the swollen capacitor • Installed a hard start kit • Performed a courtesy rinse of the condenser coil • Verified refrigerant levels and temperature split Results: System is now operating and cooling properly, with all performance parameters within manufacturer specifications. Referral Robert Delgado 79406 Calle palmetto
Upon arrival bedroom unit fan not operating, upon further investigation found failed blower capacitor, replaced and tested. System is cooling properly at this time.
Evaporator coil completely plugged and has crack in drain pan. Verified drain is clear water is not even making it to drain. Coil will have to be replaced do to crack in drain and extremely poor condition of existing coil. Will send over estimate for coil replacement. Also attached estimate below.
The installation involved a state-of-the-art 5 Ton American Standard Platinum 18 POV horizontal split heat pump system. This high-efficiency system is designed to provide optimal heating and cooling performance while ensuring energy savings. Our team conducted a thorough assessment of the installation location to ensure proper fit and functionality. All standard procedures were followed to ensure a seamless installation process, prioritizing both quality and safety to guarantee reliable performance in varied operating conditions.
Service Report – Demand Call Client Concern: Client reported that the thermostat was set to 72°F, but the indoor temperature was 89°F—indicating a cooling issue. Diagnosis & Findings: • Inspected the outdoor condenser unit. • Found that the high-voltage wire from the compressor to the capacitor was completely burnt. • Identified this as the root cause of the system failure. • Informed the homeowner of the findings and recommended the following corrective actions: • Replace the damaged capacitor • Install a hard start kit to support the compressor during startup * homeowner approved recommended repair Corrective Actions Performed: • Replaced the capacitor due to damage from the burnt wire. • Installed a hard start kit. • Verified and tightened all electrical connections at both the contactor and capacitor. • Powered on the system and monitored startup. System Performance: • System started up successfully. • Inrush current and compressor running amps are within man
Verified equipment is working properly according to manufacturer specifications. Verified refrigerant levels are good, 20 degrees temp split. Attached photos below
Service Report – Demand Call Issue Reported: System not operating – suspected cooling issue. Findings & Diagnosis: • Upon arrival, found the system in hard lockout. • Inspected the outdoor condenser unit and attempted a system reset. • System reset temporarily, but an alert code for a sensor fault reappeared. • Inspected sensor connections and discovered that the Molex connector was not fully seated due to overly tight zip ties on the wiring harness. Corrective Action: • Removed the tight zip ties restricting the connector. • Re-seated the Molex connector properly onto the circuit board. • Retested the system to confirm full operation. Outcome: • System is now cooling properly and operating within manufacturer limits. • No further fault codes observed during testing. Bedroom unit/ platinum series
Performed a cooling maintenance on a carrie condenser, condenser located on left side of home, filter located hallway ceiling and master bedroom ceiling, fau located in attic, changed filter, flushed condensation line, on condenser check for amperage and voltage, check for compressor, check for capacitor as in condenser s#0312 capacitor was out of range in compressor side 45/7.5 was reading 43/7.5 advice HO which okay to replace capacitor, check for freon level, everything within range , clear out dust accumulated inside electrical component area and rinsed condenser coil. System is working within specification in cooling at the time of maintenance. (Renewed HFCP)
Bedroom system Service Report – Demand Call Client Concern: Upon arrival, the client explained that the home has two zoned bedrooms. The thermostat in guest bedroom is functioning correctly and cycles on and off as expected. However, the master bedroom continues to receive airflow even after the thermostat has reached the desired temperature. Diagnosis: • Inspected zoning system at the attic zone panel. • Performed testing on all zones. • Found that the 16-inch damper for the master bedroom zone is stuck in the open position. • This is causing the continuous airflow in the master bedroom regardless of thermostat settings. Recommendation: • The 16-inch damper for the master bedroom zone will need to be replaced to restore proper zoning functionality. Next Steps: • Will follow up with the client later today with an ETA once contact is made with the supply house regarding damper availability. • Repair pending parts availability. Additional Notes: • Spoke with the client reg