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Chris was great! Very personable and just as important, knowledgeable. He was understanding, patient, and informative. In short, one of the best service providers we have ever dealt with. Very pleased.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
James made sure to contact me prior to arrival which is important because of where I live. He was well within the anticipated arrival times I was told he would be here by the office when the appointment was made. When here, James answered all my questions and was very informative and courteous. Overall, I was very impressed with James' demeanor and Hydes as a company.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
🛠️ Service Debrief – System Not Cooling ⸻ 🚪 Upon Arrival • Client reported the home has not been cooling properly • System was recently installed (2 days ago) • Thermostat was set to cooling • 🔄 Blower was running, but no cool air coming from vents ⸻ 🔍 Diagnosis • Inspected condenser: ❌ No call for cool at low-voltage circuit • Inspected air handler: • Found system was wired for two-stage cooling • ⚡ No signal sent to condenser due to staging issue ⸻ 🔧 Corrective Actions • 🔁 Rewired Y1 and YO together to allow: • Blower motor to ramp up properly • Signal to reach condenser for cooling operation • ✔️ System clicked on successfully • 🔧 Adjusted supply vents for improved airflow balance • 🌡️ Checked refrigerant charge and temperature split • 🔁 Tested thermostat: Cycled system on/off multiple times to ensure reliability ⸻ ✅ Final Assessment • System is now operating properly • All components are within manufacturer limits • Airflow and cooling confirmed f
We have successfully completed the installation of a new 4-ton, 14 SEER horizontal split heat pump at your location. This installation involved the careful integration of our high-efficiency equipment to enhance your heating and cooling system. Our team ensured that all components were properly fitted and tested for optimal performance. Your system is now equipped to provide reliable comfort and energy efficiency.
Call would not go through text client explaining to her that installers will inspect all ductwork during the install
Upon arrival, turn system onto cool blower motor would operate but contactor would not fully engage. Installed new contactor and system would operate and then contact her with disengage. Check for proper low-voltage and proper low-voltage is present. System is operating and cooling at this time. We will need to return to further diagnose low voltage issue. today’s trip was a courtesy call. We will charge card on file once all issues are repair
Upon arrival system was calling for cool but only blower motor would operate. While checking refrigerant levels discovered system was low on refrigerant and condenser not operating due to low pressure switch. Found found, and repaired leak in line set located near condenser. Pressure test system to ensure leak was repaired and vacuum system to 500 µm and recharge system back to manufacture specifications using 2 pounds of refrigerant. Also signed client on monthly comfort club.
After Diagnostic found unit is low on Freon system is r 22 due to age Freon change recommended replacement sent estimates
Upon cooling maintenance found system not operating, attempted to diagnose, but roof has not been properly repaired (see video) multiple soft areas on patio roof where technicians need to work, indicating potential collapsing, due to Weak roof, highly recommend properly repairing/replacing roof to prevent unsafe work area for technicians and potential injuries to tenants in home once patio issue is addressed highly recommend complete replacement of system that has multiple issues.
AC Repairs: Replaced a cracked drain pan that was causing water leaks from the air handler. Resolved the issue and ensured the unit’s safe and efficient operation.
Emergency AC Repairs: Responded during a heatwave to a failed AC system. Diagnosed and replaced a broken compressor, quickly restoring cool air and comfort.
Summertime Air Conditioning Maintenance: Conducted a thorough inspection and cleaning of the AC system, including filter replacement and motor lubrication. Prepared the unit for the summer cooling season.
Performed annual maintenance in cooling on 2 carrier package units heat pumps, followed Sequence of operation customer changed filters checked amps voltage capacitors temperature splits working at range checked inrush was high installed compressor savors cleared condensation lines rinsed coils down units are working to manufacture specification in cooling
after Diagnostic bad compressor capacitor replaced part unit is up and running
Performed annual maintenance in cooling on a 4 ton split followed sequence of operation left filter behind check amps voltage capacitor pressures working at range checked compressor saver out of range replaced part rinsed condenser down unit is working to manufacture specification in cooling
Upon arrival, Goodman 410 split system unit was on and cooling down the house. Tenant informed me that system stop running and then would turn on and cool up on further diagnostic sounds fan motor run capacitor completely dead after changing out run capacitor check refrigerant levels system definitely could use a pound. Homeowner gave me the greenlight to add 1 pound of refrigerant and then replace condenser fan motor run capacitor after replacing and adding at this time system is cooling down the house properly wash down condenser unit. Tenant changed out filters
