Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Technician was safe knowledgeable and respectful. took great care of my property.
Overall Experience
Quality
Price
Convenience
Preformed maintenance inspection on heat pump system. Checked indoor coil and found it to be clean. Preformed leak search on coil and didn't find any leaks at this time. Checked blower motor amp draw and found it to meet manufacturer set points. Checked outdoor coil and found it to be clean with no signs of leaks. Checked compressor and outdoor fan motor amp draw and found it to meet manufacturer set points. Checked outdoor capacitor and it failed my inspection. Checked pressures with gauges and found them to meet manufacturer set points with current outdoor temperature. Customer said she couldn't do the replacement today and did inform her of the return trip cost.
Run to the customers home and greeted them at the door. Spoke with the customer about the repair being made today and asked if had any questions before started. Recovered refrigerant from the system and removed leaking evaporator coil and filter drier. Install the new evaporator coil in the air handler and installed new filter drier. Pressurize system for leaks and pulled into a vacuum. Added refrigerant back to the system and completed check confirmed system is operating with manufacturer specifications at this time. Collected payment in full and return system to service.
Arrived to customers home and greeted them outside. Spoke about the current issues they were experiencing. Began troubleshooting system found blower within specs. Noticed heavy oil staining on metal at evaporator coil, confirmed refrigerant level was low. Used electronic leak detector and found evaporator coil heavily leaking. Went over options with customer and due to medical reasons with with adding 410 back to the system tonight. Needs warranty confirmed and started incomplete estimate for coil replacement that will need to be completed a sent to customer to permanently fix leak. Uploaded pics an videos collected payment in cash and returned to service
Arrived to the customers home and greeted her at the door. Spoke with the customer about how the system has been performing and if had any questions or concerns. Customer stated still having high electric bills even with new system dating back to her original system during winter months.During today’s post install inspection found customers original thermostat is a one heat one cool that we did not replace with the install being they had just installed it two years prior. Give customer optional thermostat installed new thermostat today and confirmed system is now running heat pump in the heating mode and not electric strip heat. Completed today’s maintenance inspection, checklist uploaded pictures and videos. Collected payment and return system to service.
Upon arrival spoke with customer. Went over indoor unit, coil brushed clean. Filter was dirty. Drain line is clean. Blower is clean. Wires all tight. Heat strips checked within specs. Unit is level. Indoor unit is working properly. Went to outdoor, wires all tight. Contacter and capacitor checked within specs. Fan and compressor amped within specs. Refrigerant levels checked within specs. System went into defrost properly and came out. Disconnect wires are tight. Spoke with customer about the importance of surge protection, he explained they are having some car troubles right now and will look at surge protection in the future. We also spoke about water heater flushing and dryer vent cleaning but he explained they could do that them selves. System is working at this time of service.
During my inspection today, I found a few things I wanted to bring to the customers attention. These items have been brought to the customers attention before, but they declined them in the past. They also declined them today. I am noting them on my ticket today, in case anything was to happen in the future. First, being that the system has a kink on the liquid line coming off of the outdoor unit. This is causing a restriction in the refrigerant flow. And I am unable to check the refrigerant levels properly until this is fixed. Second, I did notice that the insulation for the outdoor line set is coming apart and the hole that is going through the foundation for the line set is not sealed. This can cause a leak and multiple different temperature issues for the refrigerant. Third, I found that the ductwork is still dirty. The customer has tried to put covers over the supply vents in the floor, but the ductwork was still dirty from before the covers were installed. I’m giving the custome
Arrived to the customers home and greeted him at the front door. Spoke with the customer about the current issue that he is experiencing. Customer showed me all equipment. Begin troubleshooting the system and found outdoor not running due to a failed Dual capacitor. Quoted customer for repair and membership. Customer excepted the repair and the membership. Replaced. The capacitor. Got system up and running and confirmed operation entered all model numbers and serial completed on paperwork with customer and returning system to service.
Upon arrival customer showed location of thermostat and filters which were clean. Customer explained how system was just blowing Luke warm air. When looking at attic system found no disconnect in attic for the system. Found the blower motor wheel clean free of debris. When testing bearing had play in the shaft failing inspection. Inspected 7.5 capacitor found failed reading at 6. Inspected coil found it clean free of debris is rusty do to age no leaks found on the coil at this time. System did only on pan float with p trap.When looking at the outdoor unit found the coil clean free of debris. When checking voltage on system found no power coming in. Inspected and reset tripped breaker to find the fan kicking on but once compressor tries to start system tripped breaker. When inspecting capacitor found it failed on the compressor side. When looking at system system in un leveled. Inspected condenser motor to find the bearings have gone bad on the system. Leak searched system which is r
Arrived at customers residence and was greeted by customer.. Customer led me to the thermostat`and put it in cool mode and it is functioning properly at this time. Inspected blower motor and wheel and it is dirty at this time.. inspected condensate drain and it is clear at this time. Inspected 60 and 30 amp breaker for airhandler and heater kit and both are functioning properly at this time. Tape joints and ductwork joints are tight and neat and without any visible air leaks at this time. Inspected evaporator coil, and it is dirty at this time. Blower motor has an amp draw of 1.6 A at this time. All electrical connections are tight and need to the components and wire nut connections are tight and neat as well. Refrigerant lines are tight and neat found no visible leaks of any kind and armorcell insulation is intact and without any visible defects at this time. Inspected disconnect for outdoor unit and it is tight and neat to the side of the home. Also inspected circuit, breaker panel
Upon arrival spoke with customer. Customer showed me where outdoor unit was and then we went inside. Was only shown the indoor air handler. Could not get off front cover to look better at electrical due to lineset. Coil and blower are dirty. Went outside and had customer turn system on. All electrical checked out within specs. Pressures are within specs. Explained to customer we can still replace lineset but I did not see an issue with the lineset. Priced up to pull and put indoor unit back in place. Spoke with customer. They would like a call from the office to schedule us to come back out and do repairs.
on my arrival the customer greeted me at the door. She then took me around to the thermostat indoor unit filters. She showed me all the rooms that I could enter and not enter and also the outdoor unit I started by checking the cleanliness of the indoor unit, I found that the blower wheel and evaporator coil. It were very dirty. I want to head and clean them for the customer per membership. I also informed the customer because of the filter that they had is not Densen off to filter out the fine dust particles that if we had to come out and clean it twice in a row that includes this time in the next time we come out that there’s a possibility that it will be a charge to clean it seeing as we’re doing our part the customer should be doing theirs. I talk to her about this and she totally understands and is aware of the situation. I did find that the drain line was clogged slightly and I went ahead and cleared it while cleaning off the evaporator coil. The blower motor was at 1.75 A , I d
Upon arrival filter is being changed regularly. Cleaned grate. Turned stat on heat. Blower and coil are clean. Drain line is clear, no safety’s. Wires are tight. Heat strips amped good. Blower amped at .8amps. 125° air temp coming out of vents. Indoor unit is working well. Went outside, cleaned coil. Stomped grass down around unit, recommended cutting grass around unit. Wires are tight. Contacter and capacitor checked within specs. Fan amped at 1.3amps. Compressor amped at 5.7amps. Refrigerant levels where 150/315. Defrost set to 30mins. Could not get into defrost due to outdoor temps being to high and sensor would not allow it to defrost. No surge protector on the system. Over all system is clean and in good working condition, recommended two safety’s for the system. Customer didn’t want them at this time.
on arrival customer greeted us at door. Customer said flex line was ripped and leaking. Quoted to replace with insulated r6 flex they went with it. Check furnace blower was a little dirty quoted to clean they went with it. indoor blower amp draws 4.2. This is within manufacture specifications. I then checked the evaporator coil which was clean. Drain line is free of debris at this time and all electrical connections are tight and secure. The system was double filtered with an electronic air cleaner and pleated filters I told the customer to pick one. I’m pretty sure they are going with the pleated filters in the air return grills. And then made my way to the outdoor unit where I started by checking refrigerant pressures they were 122/308 this is within manufacture specifications and then took ampdraws of the outdoor unit the condenser fan was .64 and the compressor was 6.13 A this is within manufacture specifications as well the outdoor coil was dirty and will be cleaned at time of
Arrived to the home customer explained to me that the thermostat was previously changed and now the system is not working. I begin by checking to see if the system was getting the proper 24 V signals and it was. And then tried to see why the indoor fan was not coming on and why the outdoor unit was not coming on and was unable to figure it out. Call Ryan and him and Mr. Sean Hatten arrive to give me help. Once they arrive found that the indoor fan relay switch had failed. We then hotwired the fan relay switch hot and began to check the outdoor unit. Found that the compressor windings are shot and that the contactor has failed along with the outdoor capacitor has failed. Also found the system coils and blower are extremely dirty. Also found that the outdoor control board had also failed sending the system to run into heat once we jumped the system out. Gave customer a quote to repair the system and call for an MOD to come out. MOD is scheduled to arrive on 7/20/22 between 4 and 6 PM.
Hallway system. I completed a complimentary refrigerant leak search on the system. I found refrigerant leaks in the evaporator coil. Since this is a major repair. I called and made a manager verification appointment. The compressor meghommed green. The compressor amps are 5.10 in correct range per manufacturer specifications. The condenser fan amps are .50 in correct range per manufacturer specifications. The 45/5 run capacitor is weak. The 1 pole contactor is pitted. The refrigerant pressures are 210/75 in correct range per manufacturer specifications. Laundry room system. I didn’t find any refrigerant leaks on this system. The blower amps are 1.2 in correct range per manufacturer specifications. The compressor amps are 3.34 in correct range per manufacturer specifications. The condenser fan amps are .62 in correct range per manufacturer specifications. The refrigerant pressures are 200/75 in correct range per manufacturer specifications. The 45/5 run capacitor is weak. The 1 p