This was the first time that when I was given a time window, PowerPro actually called and arrived in the middle of the window (not at the end). The call was for a 'frozen' kitchen faucet. Arnulfo assessed not only the faucet, but other areas (including hot water heater). When he encountered another problem he fixed that one without hesitation, but kept me informed throughout the process with options and consequences. He replaced my old faucet with a modern kitchen faucet (I'm still getting used to it -- I liked the way the old one worked), tested everything, and IT WORKS!!
