We have used Power Pro Plumbing since we moved into our current home and all the service techs have been very professional and completed the job requests to our satisfaction. However, I must say that Rickey, our latest rep, not only met expectations, but exceeded them. Not only was he professional he was personable and listened to my questions and concerns. I typically don't sign up for annual service plans but Rickey was convincing and gave us peace of mind that the program has value. My only concern was the quote for one of the projects, but I wouldn't put that complaint on the technician.