Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Technician was very friendly and knowledgeable. Great experience.
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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John did a great job explaining all issues and delivering cost effective solutions.
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
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Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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Josh is very competent and a pleasure to work with!
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
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Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
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Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
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Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Customer opted to have thermostat replaced. Offered t1 and t4 options. Customer opted for t4 thermostat. HH6 customer chose option a. Replaced wall control and cycled ac to ensure operation. No issues at this time.
Annual maintenance check on a Bryant air conditioner
Noncontract maintenance check on a Goodman air conditioner. Compressor is failing technician left information with customer for replacement options.
Responded to condensate leak. Found pressure slightly below ideal, found dirty evaporator coil. Poured 3–38 fluid ounce bottles of water into drain pan, condensate pipe properly disposed of water. Checked joints of condensate pipe, all joints appear to be glued and not leaking at this time. Presented hk1a-e customer chose option a. r22 2013 heat pump manufactured in 08. Advised lack of airflow could cause freezing. Allowing water to leak outside unit. Customer is aware of age and refrigerant. Cannot confirm or deny source of leak. Performed repair. Started unit. 58/176 11 degree SH. Unit is running properly at this time with 22 degree deltat.
Ac check 2010 Bryant Rheem Lennox ac all in one
Josh is marketing manager now. Capacitor 45/5 filter 16-25-1
Ac safety check and maintenance on 2022 Bryant system, no issues found at this time , system working upon departure
Annual maintenance check on an ICP electric furnace
Annual maintenance check on an Aluma coil, electric furnace
Annual maintenance check on a York electric furnace
Annual maintenance check on an electric furnace
Performed yearly maintenance and safety checks on 2014 Rheem air-conditioning system. 40/5 voltage absorption system reading 41/5. 132 inrush amps. Informed customer of start asssist to lower inrush amps. Hn1a-e. Customer chose option a. Paid 120 cash today. Will pay remaining balance upon completion. Will return next Friday to install start assist left 16251 filter.
Ac check on 3 units including mini split 40/55 capacitors
Performed yearly maintenance and safety checks on 2013 Armstrong AC system. Found 40/5 voltage absorption system reading 40/5. 88–108 heart start reading 104. Customer refuses company filters prefers His own. No issues at this time.