Technician was very friendly and knowledgeable. Great experience.
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
John did a great job explaining all issues and delivering cost effective solutions.
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Josh is very competent and a pleasure to work with!
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
Perpfmred yearly maintenance and safety checks on 2013 Bryant air conditioning system. Found concern with temp drop being over industry standard. Found issue with txv not properly regulating superheat. Air conditioner running with 27 degree delta t. 2-4 degrees superheat. 34 degree vsat temp. Called for pricing and Availability quoted page HL2 A-E customer declined at this time, says she will ride system out and see how it does as she claims system is keeping house comfortable. No further concerns at this time.
Starting furnace check now. Rheem 80% nada on the humidifier
Furnace safety inspection all systems operating at this time.
Gave cost to replace central air conditioning and install furnace
Annual maintenance check on a Rheem furnace
Inspected gas line for leak at furnace found cracked heat exchanger
Bryant furnace was not igniting, found issue to be with control board. Unit was 22 years old, customer decided to replace. We are replacing with a New Bryant Furnace
Cost to replace central air conditioning.
Performed yearly maintenance and safety checks on older Goodman ac system. Mechanical checks show no sign for concern. Customer stated she was wanting to get it replaced in upcoming years. Also raised concerns about insulation. Informed customer I can replace insults and presented options SH3. however suggested since it is older and planning on replacing judging by condition of insulation. Possibly not worth repair. Customer agreeed and suggested late in cooling season.
Performed furnace maintenance and safety check on Payne unit. Presented options for flue replacement.
Upon arrival humming coming from unit. Found hard start and relay had failed. Removed system and tried to cycle system. Compressor comes on but CFM has taken damage and won’t run. Customer opted to get quote Jamie heading this was now
Conducted annual maintenance on a 2017 Armstrong heat pump. All mechanical and electrical components of the system check out at this time.
Performed yearly maintenance and safety checks on 2012 Rheem air conditioning system. Unit is running properly and within manufacture specifications at this time with no concerns
Completed annual maintenance on a 2015 dream air conditioner. All mechanical components of the system check out at this time. During testing of the unit the technician found the initial amp draw of the compressor to be outside of manufacture specifications. Technician also recommended surge protector due to power outages and surges in the area. Technician presented options hn1a-e. Customer declined any repair at this time and will readdress the issue next year.
Give cost to replace central air conditioner