Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Technician was very friendly and knowledgeable. Great experience.
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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John did a great job explaining all issues and delivering cost effective solutions.
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
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Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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Josh is very competent and a pleasure to work with!
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
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Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
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Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
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Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Cost to install heat pump system. Customer will use financing with 0% interest.
Pipe burst above furnace completely ruining the furnace. Cost to install new furnace and air conditioner. Cost to install a humidifier and I wave.
Cost to replace furnace. Cost to install furnace, ac and humidifier
Cost to replace furnace. Cost to install new furnace.
Emergency HVAC Replacement Quote Provided: Met with the homeowner after a fire destroyed the existing furnace and evaporator coil. Provided a detailed quote for the replacement of the furnace and air conditioning system, including all necessary equipment, ductwork adjustments, and labor. Reviewed costs and installation scope, ensuring the homeowner understood the full extent of the repairs required to restore safe and reliable heating and cooling to the home.
Furnace Repair Service: Arrived on-site to assess the furnace, which was found to have a hole in the heat exchanger, compromising safety and efficiency. Provided a detailed quote for the installation of a new furnace, including equipment, labor, and any necessary ductwork or venting adjustments. Reviewed the scope of work and costs with the homeowner, ensuring a safe, code-compliant, and reliable heating system replacement.
Existing furnace is over 30 years old. Cost to install new furnace and air conditioner that will qualify for federal tax credits. Cost to install a humidifier.
Furnace Replacement: Arrived on-site to evaluate the existing lowboy furnace for replacement. Provided a detailed quote for the removal of the old lowboy furnace and the installation of a new 80% efficiency furnace, including all necessary labor, venting modifications, and ductwork adjustments. Reviewed the scope of work and associated costs with the homeowner to ensure a safe, code-compliant, and efficient heating system upgrade.
Provided Quote for HVAC Replacement Services: Met with the homeowner to provide a detailed quote for multiple HVAC upgrades. Prepared estimates for the installation of a new furnace and air conditioning system, including equipment, ductwork modifications, and labor. Also provided a separate quote for the installation of a whole-home humidifier integrated with the existing HVAC system. Explained the costs, scope of work, and potential energy savings, allowing the homeowner to make an informed decision about the upgrades.
Cost to replace furnace. Cost to install furnace. Cost to install air conditioning. Cost to install humidifier. 0% financing.
Secondary heat exchanger on furnace has started to plug up. Cost to install furnace. Cost to install furnace that qualifies for the $600 federal tax credit.
Furnace Replacement: Arrived on-site to replace the existing furnace with a new American Standard high-efficiency unit. Removed the old system, inspected and prepared the ductwork and venting for the new installation, and ensured all connections met code requirements. Installed the furnace, connected the gas line, and verified proper electrical and safety hookups. Performed system startup and tested for correct operation, airflow, and heating performance. The new high-efficiency furnace is fully installed, operational, and ready to provide reliable, efficient heating.
Cost to replace furnace. Cost to install furnace and air-conditioning.
