Technician was very friendly and knowledgeable. Great experience.
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Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
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My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
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Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
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John did a great job explaining all issues and delivering cost effective solutions.
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Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
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Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
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The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
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Josh explained the issues and went out of his way to finish the job on one service call!
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We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
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Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
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Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
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Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
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Replaced blown three amp fuse on pane furnace main control board
Performed yearly maintenance and safety checks on guardian 90 percent furnace. Found ignition system showing 57 ohms. No sign of gas leak via electronic detector. Cleaned flame sensing system. Customer had issue with floor register not properly tacked to floor. Mangled up a bit. Presented options Sh3a to properly tack boot to floor and extend far side of boot. Customer accepted tech Performed repair. Register sits flush to carpet. Customer stated airflow improved significantly immediately. Found single piped 90 in closet with HWT. 2 solid doors to closet. Pulling fresh air from room. Informed customer of concern of pulling combustion air through hot water tank natural draft plastics on tank showing signs of backdraft. Informed customer of multiple possibilities to address issue. Customer wants to get flanged door for closet stated they will keep door cracked until door can be replaced customer has multiple co alarms. No further concerns. Also completed annual maintenance on air conditi
Completed annual maintenance on a 2021 Bryant furnace. All electrical, mechanical and safety components of the system check out at this time. During testing of the unit the technician found no electrical protection device for the furnace. Customer is not interested at this time. Technician replaced 35 water panel covered under service agreement, verified successful operation and drainage of humidification system, and set humidity settings at 35%. Customer has two 413 air filters that they maintain themselves. Technician collected service contract renewal today. No issues at time of departure.
Furnace safety inspection all systems operating at this time.
Performed furnace maintenance and safety check on Bryant unit
Completed annual maintenance on a 2007 Rheem furnace. All electrical, mechanical and safety components of the system check out at this time. During testing of the unit the technician found no electrical protection device for the furnace, as well as a few spots in the flue pipe to show signs of age and breakdown although still solid at this point. Customer not interested in repairing either of these concerns at this time. No issues at time of departure.
Performed yearly maintenance and safety checks on 2016 Bryant 80% down flow furnace. Found ignition system reading 54 ohms. 73 degree RA. 97 degree SA. 24 degree delta t On low fire. Manufacture specifies 20-50 low fire. 30-60 high fire. Running 53 degree delta t on high fire. Found no concerns with heating system. Left new 14201 filter..
Completed heat pump air handler check for heating season added refrigerant to leak system
Annual maintenance check on a Comfortmaker furnace
Technician completed a furnace check on a 2009 pain furnace. All electrical, mechanical and safety components of the system check out at this time. During testing of the unit the technician found no electrical protection device for the furnace, as well as the flue pipe showing multiple spots of age and breakdown although still solid at this time. Customer stated she was not interested in addressing either of these concerns at this time. Technician presented customer with service club information who declined at this time. No issues at time of departure.
Responded to no heat call. Found filter dirty Causing overheating of furnace. Also found flame sensing system weak no providing proper signal to be sent to keep gas valve open called customer to present HM15. TNT landlord situation. Landlord did not answer. Left message and gave 15 min response time. Did not respond. Informed tnt and moving on.
Diagnosed failing blower motor in Payne unit
Performed yearly maintenance and safety checks on 2016 carrier 80% downflow furnace. Found no sign of gas leak via electronic leak detector.70 RA 123 SA. 53 degree delta t. Manufacture specification read 30-60. Changed 14251 filter. Adjusted gas pressure accordingly. Main return in hallway. Has layer of dust advised customer to sweep it clean to increase airflow. Quick disconnect switch on front of furnace, appears to be able to be flipped unintentionally. Customer has co/smoke detectors installed. No concerns at this time.updated equipment details.
Furnace safety inspection all systems operating at this time.
Cost to install gas furnace. Atlas butler said furnace is bad and needs replaced.
