Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Technician was very friendly and knowledgeable. Great experience.
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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John did a great job explaining all issues and delivering cost effective solutions.
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
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Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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Josh is very competent and a pleasure to work with!
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
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Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Josh explained the issues and went out of his way to finish the job on one service call!
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
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We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
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Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
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Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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Water Heater Installation: Dispatched for replacement of aging water heater with reduced recovery rate. Removed old tank and prepared plumbing, gas, and vent connections. Installed new hot water tank, connected water lines, gas supply, and venting, and filled system. Checked for leaks, set temperature to manufacturer recommendations, and verified proper burner operation and hot water delivery.
HVAC Repair: Arrived for furnace turning on and off frequently. Inspected airflow, limit switch operation, and blower components. Found restricted airflow from dirty filter and weak blower capacitor causing high-limit trips. Replaced filter and capacitor, adjusted blower speed, and confirmed stable heating cycles and consistent temperature control.
Heat Pump Repair: Customer reported system not heating properly during cold weather. Inspected refrigerant levels, reversing valve operation, and defrost controls. Found reversing valve not fully shifting due to faulty solenoid. Replaced solenoid, tested system in both heating and cooling modes, and verified proper temperature output and defrost operation.
Water Heater Repair: Responded to complaint of inconsistent hot water and pilot outages. Inspected gas control valve, thermocouple, and burner assembly. Found weak thermocouple and dirty burner affecting ignition. Replaced thermocouple, cleaned burner assembly, and verified stable pilot operation and proper water heating performance.
Indoor Air Quality Service: Dispatched to improve indoor air quality and address microbial growth concerns. Installed UV light system above the evaporator coil to inhibit mold and bacteria buildup. Mounted and secured fixture, wired unit to system power, and verified proper illumination and coverage of coil surface. Tested HVAC operation with UV system active and reviewed maintenance requirements with homeowner.
Cost to replace Rheem heat pump that has a compressor failing. Cost to install heat pump.
Furnace Installation: Dispatched for new furnace installation due to heat exchanger failure in existing unit. Removed old furnace and installed new Bryant high-efficiency furnace. Assisted customer with applying the Carrier instant rebate for the heat exchanger replacement. Connected gas, electrical, venting, and ductwork, and verified proper airflow and combustion. Installed new whole-home humidifier, tied into water supply and drain, and tested operation. Completed system startup and confirmed safe, efficient heating performance.
Cost to replace Lennox furnace with a Bryant. Cost to install furnace and humidifier. Cost to turn one pipe system into a two pipe system.
Heat Pump System Installation: Dispatched for full heat pump system installation to replace existing HVAC equipment. Removed old components and prepared line set, electrical, and duct connections. Installed new outdoor heat pump and matching indoor air handler, connected refrigerant lines, electrical wiring, and condensate drain. Evacuated system to proper vacuum, charged refrigerant to manufacturer specifications, and programmed thermostat for heat pump operation. Verified airflow, temperature split, defrost cycle, and system performance in both heating and cooling modes.
Cost to install furnace. Existing furnace red tagged.
Furnace Installation: Dispatched for new furnace installation to replace aging heating system. Removed existing furnace and prepared duct connections and utility hookups. Installed new properly sized furnace, connected gas, electrical, venting, and condensate lines, and secured unit to plenum. Verified correct airflow and gas pressure, tested safety controls and ignition sequence, and cycled system through multiple heating stages to confirm safe and efficient operation.
Existing furnace is in bad shape and needs replaced. Cost to install furnace. Cost to install American Standard furnace.
Cost to replace furnace and remove humidifier. Cost to install furnace.
Furnace Maintenance: Performed scheduled heating system maintenance. Inspected burners, heat exchanger, inducer motor, and blower assembly. Checked electrical connections, tested safety controls, and verified proper ignition sequence. Cleaned flame sensor and burner assembly, replaced air filter, and confirmed correct gas pressure and airflow. Cycled system through multiple heating stages and verified safe, efficient operation.