Technician was very friendly and knowledgeable. Great experience.
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Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
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My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
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Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
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John did a great job explaining all issues and delivering cost effective solutions.
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Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
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Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
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The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
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Josh explained the issues and went out of his way to finish the job on one service call!
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We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
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Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
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Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
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Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
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Completed air conditioner maintenance and safety check. Provide estimate for mini spilt application.
Upon arrival technician found dirty p trap in drain line. Replaced male adapter, tee and p trap to ensure proper drainage. Flushed drain with 28 oz water. Drain line drained properly. Informed customer that it looks like possible sewage issue. Looks like toilet paper on floor drain pan for coil is empty. Offered moisture sensing alarm and/or safe-t-switch customer isn’t interested at this time and will clean up basement/sanitize, will call Plummer/ city if issue reoccurred
Conducted annual maintenance on a 2003 carrier air conditioner. All mechanical components of the system check out at this time. Technician noticed amp draw outside of manufacture specifications. Technician present Options HN1 A-E. Customer stated due to the age of the unit he did not want to follow through with repair at this time.
Replaced failed capacitor on a Comfortmaker air conditioner
New install April 2022, technician found discount in off position, flipped disconnect to on position. Unit started up properly. Customer stated installer stated wire will come back to add refrigerant due to ambient temperature. Technician found unit running at 18 degree delta t. No further concerns
Completion Notes: Upon arrival thermostat set to off position. Tech made call for cooling, unit cycled on properly without fault. Technician found unit running at 3 degree temperature drop. Performed electronic leak search, found no hits of refrigerant outside. Technician found Hits inside near evaporator coil. Coil replaced under warranty in 2016. Informed customer of findings and went over options.Customer chose to have sealant installed on air conditioner as well as having hard start installed on unit. Technician presented options hj7C-E to address concern. Customer chose option C. Technician performed repair. Cycled system to ensure operation. System running at 20 degree delta t
Cost to replace air condition. Cost to install Bryant air-conditioning with 60 months 0% financing
Technician made call for cooling, indoor unit cycled properly. Contactor was pulled but unit wasn’t starting, found fuse inside disconnect bad only sending one leg of power to system. Replaced fuse. System cycled on properly and ran with a 17 degree temperature drop no further concerns at this time.
Conducted A routine cleaning on a 2019 comfort maker air conditioner. All mechanical components of the system check out at this time. Technician observed voltage distribution system slightly out of manufacturers specifications. Technician presented options HN1 A-E To the customer. The technician also presented the maintenance program to customer. Customer stated that due to the uncertainty of the future of the house he declined both the maintenance program and the possible fault correction. Nothing else to note at this time.
Inspection found older carrier unit out of refrigerant. We will return next week to install new Bryant ac.
Cost to replace furnace and air condition. Cost to move air conditioner off patio onto grass. Installation costs Bryant high-efficiency furnace and air conditioning
Performed air conditioner maintenance and safety check on Bryant unit
Conducted annual maintenance on a 2012 Lennox air conditioner. All mechanical components of the system check out at this time. Technician observed arcing on the voltage enhancement system when the unit was turned off. Technician presented customer options HN13 options a through E. Customer chose option a. Technician corrected fault, no further issues at this time
2010 carrier air conditioner. Found condenser fan motor failed due to open windings. Compressor had run without the fan for a long period of time. Recommended adding performance kit to assist compressor on start up. This will reduce inrush current and extend compressor life. Went over options on hc8. Chose hc8b. Replaced failed motor, updated voltage enhancing system for fan. Installed performance enhancing kit for compressor. 50 amps for compressor start up and sounds very good when running. Temp split is 18 degrees. All okay at this time.
