Nick, the technician that came out to my place to inspect my chimney and suggest repairs, was very helpful and obviously knew his stuff. I trust his expertise and would be more than willing to have 2nd Generation complete my chimney repairs, however they are a bit out of my price range at the moment. The one little thing that sort of bothered me was that they only gave you 4-5 pictures out of the 20+ pictures that were taken during a $200 inspection. For $200, I would like to receive all pictures taken of my chimney.