Arrived on, 8/28/23 Sean Arrived on site, and mark from maintenance showed me to the altoshaam unit at the tidal wave cafe. He showed me that the pins that hold the shelving in place inside the unit were in bad shape. One was broken off and two others are in poor shape. He also mentioned that the screen fro the drain was missing. Will order all new pins for the shelving as well as a drain screen. Returned on, 9/8/23 Rich Arrived at the Tidal Wave Cafe in the water park. Entered through the service entrance at rear of building. Located the Alto Shaam oven. Confirmed serial number. Removed inside baffle cover. Racks were already removed. Installed pin kit. Retrieved dirty rack from the sink. Installed into the oven. They are secured now. Removed racks and placed them back in the sink for cleaning. Previous tech had ordered 4 pin kits but only one was needed for a broken pin. Spoke to Mark In maintenance. He said to leave the other 3 kits on top of the oven and he will come to get them