Checked operation and the Plate Heater/Dispenser unit didn't turn on at all. I pulled it apart and found the back of the power light was cracked and also the neutral is broken somewhere in the cord. We will need to order parts and return to repair. 9-24-18 Found unit off. Found new light to be wrong part. Installed new power cord. Turned unit on, verified power to unit and found light to be working but is cracked inside. Zip tied light closed to prevent shorting out. Will reorder light to verify incorrect part. Unit is operating normally at this time. 10-19-18 Installed new light, had to modify it to work. Tested, all okay at this time.