Checked toaster unit, first thing I found was air intake for cooling fan blocked with dirt. Removed and cleaned - once I had intake off I found a lot of dirt on cooling fan and up inside unit. Cleaned out dirt best I could, ran unit found top back element not heating, found element burned up. Called factory, spoke to Adam, he gave me part #02.09.254.00. Will order part. 1/17/18 Installed new top back element, ran unit, heating okay, Also repaired cord at plug end.