Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived at location on 1/3/23 - Found unit off on clogged drain. Shut unit off and opened panel. Found no water around screws. Reset and turned on. Unit started to make ice. Unit made ice for 1 hr no problem. Checked amp draw and operation of ice machine. Seems to be in working order but would recommend a cleaning. They did not want at this time. Mounted wires to side of frame to prevent from going off on clogged drain. Unit is in operation at this time.
Arrived at Location on 8/17/22 - stated one of the combis is leaking when they turn both on to steam mode. Checked over, found top combi leaking at rear. Found hose going from solenoid to cavity has a hole in it. Remove covers to access. Remove hose and install new section of hose. Reassemble, test, no further leaks. Ok for use.
Arrived at location on 6/22/22 - Inspected unit. Found voltage to smoker element but no amp draw. Found cavity element also in need of replacement. Error 30 error is under temp for more than 90 min. Button overlay also broken and in need of replacement. Customer would like repairs to be scheduled for a Monday or Wednesday. Call and schedule when parts arrive. Returned to location on 6/29/22 - Unit not in use upon arrival unit needs new element,heat cable and overlay. Dismantle all panel dismantle old smoke heater. Dismantle insulation. Dismantle old heat cable. Dismantle old overlay. Install new smoke heat element, old heat cable and overlay. Test unit and observed unit operational.
Arrived at location on 6/17/22 - Found error f3 magnitron current error. Check found magnetrons slow to ramp up to full amp draw. Found magnetrons clogged with dirt and overheated found capicators weak and diodes were bad. I did replace the mags diode capicators and cleaned up the cooling fan and main fan motor area and cook chamber. I checked operation. Magnetrons now ramping up, correctly. I did erase the error logged. Unit is working as it should and ready to use.
Arrived at location on 5/19/22 - Grease trap has a hole in it. We will try to find a replacement unit. Customer wants a plastic unit if possible. Will need 2 =2.5 inch fern o couplers and a 3 by 2.5 inch coupler. Will call customer with part availability and schedule. I did put the vent pipe back together that had come apart . We will return did Epoxy the hole. Returned to location on 5/26/22 - Disconnected old grease trap. Set new grease trap in place. Cut up sink line to adapt new plumbing to new grease trap. Cut away outlet side plumbing. Run new plumbing from outlet of grease trap to drain line. Secure all drain lines and seal. Test, no leaks. Ok for use.
Arrived at location on 3/2/22 - Found holding cabinet temperature control knob I will obtain parts and return customer requested 3 pc. Returned to location on 3/11/22 - Installed new knob and set temp on the holding cabinet I checked ops. ok ready to use.
Arrived at location on 2/4/22 - Inspected unit #18. Found ground on plug to be broken off. Replaced plug. Tested unit ok for use.
Arrived at location on 1/10/22 - Found care pump is bad pulsing when running causing error. I will obtain parts and return . Returned to location on 1/14/22 - Replaced the care pump and started a light clean cycle. checked ops. Ok ready to use.
Arrived at location on 10/28/21 - Found start switch has come apart I will obtain parts and return. Returned to location on 11/1/21 - Replaced the start switch assy. I checked ops. Ok ready to use.
Arrived at location on 7/9/21 - Replaced torn door gaskets on both doors. I also noticed water dripping from the evaporator so I blew out the drain line and also found ice on the back of the evaporator. I removed the ice and checked pressures and they were a little low. The suction valve core was leaking so I replaced it and the flare cap. I added refrigerant and the unit is now cooling and draining properly.
Arrived at location on 6/14/21 Both units need gear, blade, blade shims and blade mount. Will obtain replacements and return. Returned to location on 6/25/21 Installed replacement blade, holder and shims. Tested unit ok for use. Second unit being taken to shop to repair cross thread.
Arrived at location on 6/11/21 and found blower switch block broken. Replaced with new. While in control box I noticed conveyor switch in poor condition. I also replaced that switch block. Tested heated ok for use
DISH ROOM SINK - 4/14/2021 - Addison Horning - arrived, stated hose to left of booster heater is leaking. checked and found leaking at faucet area around vacuum breaker. Will order parts and return, 4/21/2021 - Mike A - arrived on site and installed replacement faucet. tested unit ok for use. no leaks
arrived on site and installed BLO Oven replacement gas line to unit. tested unit OK for use
Arrived, stated Oven unit will cut out, not heating properly. no ignition light will stay on (ignition failure) unit is heating and operating now. removed covers. checked components. unit is sparking every time. 2 micro amps on flame sensor. gas pressure low at 2.5 inches. adjust up to 3.5 inches per manual. now have 3.5 micro amps on flame sensor. allow unit to heat and cycle several times. is operating well. reassemble unit. after reassembled, unit went into ignition failure. heat failure light would stay on, could heat unit sparking. removed covers again, cycled power, unit sparks but not lighting. no gas pressure to manifold. have voltage to gas valve. bad gas valve. customer also stated timer is not working. found buzzer will sound when timer is done but timer does not time down. bad timer, will order gas valve and timer. 9/4/20 Arrived on site and installed replacement gas valve and timer. tested unit and had proper functions. unit OK for use.