Shane Gray was given the task to repair my Rheem Mini Split that had a difficult part to replace that others were not able to accomplish. Shane was able to determine how to remove the old rotor and replace it with a new part with expertise that was very apparent. The part could not be removed without going behind the electronics and Shane did this without a problem. He completed the replacement, tested the unit, then cleaned the full unit to make it look new again. Great employee for a great company.