Roqy was very knowledgeable and polite he took the time to understand me and explained what he saw and showed photos. He replaced a part at my request because it was rusted and old and I felt I got my service from this part especially with the heat of summer is just around the corner. I would like to request this Tech because of his honesty and he takes the time to listen. Thank You I feel safe and that’s important for me at my age.