RJ was great. He explained the problem with my system and was able to fix it same-day. He offered upgrades and pricier options, but wasn't pushy about me declining those. He did arrive 2 hours after the scheduled appointment window, but especially during the Arizona summer season, I am just happy we got the issue fixed same-day. I suspect this is more a problem with Alaskan over-booking appointments than it is techs being lax with appointment times.
