I purchased my new a/c unit six years ago. They had to convert my swamp cooling to a/c, so there was a lot of work put into that. The techs were so nice and personable. Every other tech since has been so friendly! The office staff has always been so friendly as well. Every time I call for service they are so agreeable and work with me and my schedule. And their commercials give me a bit of a chuckle.