Roque is a rock star! He almost immediately diagnosed an additional problem with our older system that didn't show up until another problem was solved. He stayed until the system cycled a couple of times to make sure the problem was resolved. Roque explained in detail what he found and why it was causing a problem. He offered to try to clean up a badly calcium contaminated pump, being cognizant of our desire to not invest a lot of money in a system that we know will need to be replaced in the next couple of years. In the end, we opted to have the pump replaced, which he did quickly and professionally.
