Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Your technician showed up on time or even a little early, which was great. He was soft spoken and with my hearing problem it was hard to understand him. He did not check the air temperature coming out of all of the registers like you normally do and only checked the main cold air return, not the one in the bedroom. Your technicians also always try to sell up something extra what I do not appreciate. I know that it was not him but your policies. I am not saying that the parts that were replace were not bad, but your technicians always find some part(s) that need to be replaced and for what seems like a very high price. I will say though my A/C has not broken down when I needed it.
Overall Experience
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Overall Experience
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Convenience
The only thing I have an issue with is when they had to make the opening in the garage ceiling so the unit would fit. Of course they had to take the trim off and the cover is in 2 pieces up there. I was told by one worker we had to get a handyman to fix it and another one said Alaskan would send someone out to repair it. What I would like is a small holed mesh screen up there, for air flow and the trim put back on. So please let me know which way to go. Thanks so much. Deborah Brown
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Michael was a very knowledgeable professional , I was glad to have used your company.
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This was a routine semi-annual check but Anthony was on time, polite, and professional.
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Overall Experience
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Overall Experience
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Overall Experience
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Convenience
One unit pma check. Cleaned outdoor heat transfer media. Very dirty and birds have been making the unit there home. Large amount of bird poo and sticks around and under unit. Indoor filter was very very dirty. Indoor heat transfer media about half way completely clogged causing unit to not cool correctly. Need to clean inside unit. Return grill is restrictive. Recommend replacing grill with new bar type grill. Tenats not aware of how to take care of ac systems or aware that they were supposed to be changing filters. Number one issue for failure is from not changing filters when needed. Unit cooling at this time.
Trane two stage variable speed heat pump 40 point maintenance tune up for an Alaskan Air Conditioning Club Member. Performing an air circulation system restoration
Perform tuneup on ACM member unit. All systems operating within manufacturers specs at this time.
Completed a 40 point tune up for an Alaskan club member
Check unit. Not getting correct split . Unit very old. Recommend replacing unit. Customer does not want to spend any money on older unit. Will let me know if she wants to continue.
Completed a 40 point tune up for an Alaskan club member
Doing a 40 point maintenance tune up on a Rheem air conditioner for an Alaskan Air Conditioning Club Member
Performing ac service for new customer
Perform tuneup on ACM member unit. All systems operating within manufacturers specs at this time.
