1. Appointment process - people who make appointments are always courteous and flexible with scheduling and rescheduling, if needed. It's nice a person answers the phone to assist you vs. having to select from a list of options and waiting on hold. 2. I like being able to request the same service person who is familiar with my home and system. Timely openings are usually available. 3. Reece has provided service to my home since he was a trainee. I trust his expertise and he is always professional and personable. He explains the service he provides in a way that I can understand and makes recommendations he feels my home would benefit from.
