Aprilaire humidifier repair. Customer complaint of low humidity in the house. Tested humidifier and is coming on correctly at 35% and techs humidistat is reading 35 to 36%. Saddle valve needed to be open a little bit more as there wasn’t very much water flow coming through. Customer will monitor the humidity levels for the next week. Issue could have been with the saddle valve not being open enough but unit is working correctly no charge warranty for the customer.