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This was a long journey for Thor and for Ann and I. It started Saturday morning December 6 when we woke up to a freezing home. Knowing we probably could not get service we hunkered down till Monday morning which Ann getting sick from cold/flu system. I called around 8 am and was told that Thor would be out between 1 and 5. I was happy because I had worked with him previously and knew he could handle the problem. After analyzing problem he said he needed to order a transducer from supplier at 7 am following morning and he would come out and install. Tuesday I waited all day no show. Wednesday was told that after waiting most of day that part would be in Thursday at Sigler the supplier. I was not on schedule for appointment. I called Harmony in office to check and was told the scheduler didn't schedule because she didn't know how I would pay but previous notice showed I had signed to order part and paid by credit card. She told me Thor would be out between 2-5 and I was the 3rd appointment. Thor came out after 5pm and installed the part which didn't work but he said he would call Sigler at 7 am even while he was off to find the right part and he would call me right after. Friday morning not call so I waited again. Around 11 am I had just called the office to request a consult with Barry Hyde when I got a call from Danny Hyde who was the backup for Thor and he was at Sigler and picked up the part and he was coming over. I will comment on Daniel's service on his satisfaction survey. Bottom line he came installed the transducer, tested unit and we were back in business. Unfortunately, this was a week long problem that Sigler handled terribly and office and scheduling department dropped the ball (what we had here was a failure to communicate) but fortunately Thor and Danny saved the day. Ann and I both appreciate having heat last night. Thank you
