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Danny was the outstanding employee of the week who was thrown into a mess caused by a faulty transducer.. Thor diagnosed the problem on Monday, Sigler the distributer tripped all over themselves making excuses why they sent the wrong part then claiming they didn't have the right one which was 54 days out to getting Danny a part they thought would work. Danny happened to be a Sigler returning parts from another service and got the runaround from Sigler staff but persisted that 54 days was ridiculous and they needed to come up with another solution which meant he got a part with a different ending number that they thought would work. Danny came to my home directly from Sigler. Before doing anything he apologized for the long delay and explained all the problems and possible alternatives. He installed the part in 15 minutes, tested again to make sure it was holding and we were good to go. The Hyde family came to our rescue. Thank you.
