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We forgot about our appointment and were not at home when Christopher arrived and so did not have any service done.
Response from Hydes Air Conditioning:
Hi Donna, we sent you a reminder text the day before your appointment, and YOU REPLIED TO CONFIRM. On the day of the appointment, we sent you his bio in an email that you opened, as well as a text to let you know he was on the way. After the 30 minute drive to your house, Chris called to let you know he had arrived, and you let him know that you forgot about the appointment. He arrived at 3:15pm and the scheduled arrival time was 3-5pm. I can only assume this 1 star was for you and not Chris.
