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Mark was very helpful in setting up the test. He was knowledgeable and was very quick.
Response from Fire Protection Team:
Thank you for the wonderful review. We pride ourselves in having great technicians that offer reliable and efficient service.
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phone line down
Response from Fire Protection Team:
Hi Rich, YIKES! Sometimes we find out the smallest things can be the biggest headaches for our customers. Glad we found out what was happening for you and here's to looking forward to a more quiet time. FPT- Dave Tworkowski, COO
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Was over 90 minutes late and didn't call to say that he was running very late. On top of it he had the code and didn't need to waste our guys time. Very upsetting.
Response from Fire Protection Team:
Dear Tammy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to David Tworkowski (our Operations Manager) with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
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appointment was kept in spite of FPT staffing issue. Much appreciated. Technicians found problem quickly and suggested we contact FPT if problem is not resolved with this visit.
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Replaced globe dry valve with new tyco dry valve
Customer had air compressor running non stop on pre action system
Service work- Electrical to wire in new air compressor and test function
Install new relief , #2 rubbers and retest
