Overall we feel your price of replacing a $13.63 thermocouple to be ridiculous. $120/hr. travel time? Know gas and some expenses have gone up but this is very high. We have no service companies that charge us anything near that. Don't understand why your travel time is marked 3/23 when the job was done on the 24th. Then you charge mileage? Travel time should include all costs of getting there. We got charged twice for labor and don't understand that either. $60 for a half-hour labor and then $200 for an hour of labor - for what??? Wasn't here and hour and one-half!! All in all you charged us $364.25 total to replace a $13.63 thermocouple - outrageous!! To say the least we will never use you again and not recommend you to anyone.
Overall Experience
Quality
Price
Convenience
Arrived at location on 4/4/22 - Turned on dishwasher to fill. Found a leak at the upper chemical pump. The tube broke at the bottom. Cannot be repairs and must replace the tube. Took picture. Got part number. Also, will replace the other tubes. There are 3 in total. The upper line is skinnier than the other 2. Will obtain and return. Returned to location on - 4/14/22 - Arrived onsite to repair Champion bar glasswasher. Proceeded to replace broken rinse agent squeeze tube and also detergent and sanitizer squeeze tubes. Replaced squeeze tubes individually. Tied off tubing at squeeze tube ends. Cleaned up mess at control box from chemicals. Brought machine into operation to check for leaks and proper rotation of chemical flow. No leaks and chemicals being pulled from containers and into machine. Glasswasher in operation. Note: chemical pump control board will not allow chemicals to be primed, button won’t function. Talked with Kelsey about problem and provided approx. cost of
Arrived at location on 3/24 - Arrived on location and spoke to manager. Inspected unit and confirmed gas pressure. Replaced thermocouple and lit pilot. Pilot maintained consistent healthy flame. Opened gas valve and confirmed burner operation. Unit back in service.
Arrived at location on 3/6/22 - Received call from Billy that his griddle was down and he requested emergency service for unit. Arrived to location and found unit. The unit was extremely difficult to work on because staff were using it. I started inspection and believe the thermocouple was the culprit. Unfortunately, unit is a magic kitchen, I cannot find parts or part diagrams of unit. I believe it is an avantco product but could not find parts. Staff repeatedly got raw egg and product dropped on me while trying to work. Unit too difficult to further diagnose due to lack of space or room to tear unit further. From searching online I found a similar part that may work but cannot guarantee due to manufacturer being closed and no diagram availability. Will put an order in for part. Unit in service. Returned to location on 3/11/22 - Removed top panel and lowered bottom. Removed pilot assy and removed t couple from it. Installed new one and put assy back in. Installed other en
Arrived at location on 1/19/22 - Came for noisy fan issue. Client hasn’t heard the condenser fan and the unit isn’t cooling as well as it needs to. Compressor compartment is hot and the compressor is off from the thermal overload. Recommended not running the unit until the fan is replaced as the compressor could die. I do not have a motor that will fit. Vendors are closed. Will need to follow up tomorrow to see when I can get one. Returned on 1/20/22 - Came to replace motor. Picked up motor and installed clockwise motor. Tested successfully.
Arrived at location on 10/13/21 - Checked the top convection oven for customer. Unit power light and heat on and the no ignition light is on. Power off and on and it tries to light but goes into no ignition again. Removed the burner cover and power on and have spark but not strong and burner will light off but cuts out. Made an adjustment to the igniter assy and test. Have much better spark and burner lights off and stays on. Power off and on multiple times and open and close doors many times and unit reheats each time. Back in service. Unit is under warranty.
Arrived at location on 9/30/21 - Found convection oven off. Chef explained that it would intermittently not heat. Sometimes it would, sometimes not at all. Confirmed door switch works, burner track is clean, flame sensor is clean. Checked module, module gave 9 blinks, which is internal issue with module. Will need new ignition module. Returned to location on 10/6/21 - Arrived and customer was finished using it. Open and removed the faulty module and installed the new module. Power on and unit comes on and heats. Open / close doors and it restarts each time. Installed front panel and the burner cover and restarted the unit. At temp and has not failed. Back in service.
Arrived at location on 8/4/21 - Per customer, right oven too hot and left oven goes out after 20 minutes or so. Both oven doors are open a 1/4 ". Made adjustments to both doors and now they both close. Checked the right oven temp and found that the oven knobs was not in the correct place and is loose. Set knob in the correct position and tighten down fully till tight on shaft. Tested at 350° And cycle many times and temp calibration is right on. Moved to left oven and knob is loose. Set in proper place and checked the pilot and it is very low. Shut off and pulled the pilot out and removed and cleaned the pilot orifice which was dirty. Assemble and installed back in oven and lit it and have a nominal pilot now. Run burner and set at 350 and allow to cycle. Left side is a convection oven and it runs and door switch is operating properly.
Arrived at location on 7/12/21 - Turned on top and bottom. Set to 325. Both ovens came to 325 and are cycling to maintain temps. Let cycle a few times. Both ovens recovered ok. Spoke to Roselyn. She said she smell gas when they don't heat. Could not verify but told Roselyn its most likely the ignition board. Obtained part number and price. She said she has to speak with management before ordering. She said she will call as soon as she has an answer.
Arrived at location on 4/23/21 to service Cleveland Steamer 394. Spoke to the chef. He said that there was a bang and a flame shot out the back. Verified delayed ignition. Turned on. Filled ok. There was a bang and a flame shot out the flue. Intermittent spark. Getting 24v to module. Ignitor was burnt. Need new ignitor and module. Will obtain and return. Prices given to customer. Installed parts. Turned on. Filled and heated. Steams ok. Did not bang or make unusual noises. Back in service.
arrived on site and checked in with MOD. customer complained pot washer has low rinse pressure. checked both rinse solenoids and found solenoids are receiving proper voltage. spoke to LVO tech support. LVO recommended replacement of both solenoid valves and vacuum breakers due to possible water damage. will send estimate to replace.
arrived on site and checked in with MOD. customer complained Scottsman ice machine0525 unit not making ice. found unit tripped off on a max freeze code. reset unit and ran. unit made ice after 1 cycle. during second cycle unit tripped off on a 2 max harvest code. spoke to Scotsman tech support. tech support recommended cleaning ice thickness probe. cleaned probe, reassembled unit and tested. problem persists. tech support recommends replacing ice thickness probe. unit is under warranty as per Scotsman tech support. 11/16/20 arrived on site and checked in with MOD. removed and replaced ice thickness probe and adjusted water regulator valve to condenser to factory spec. ran and tested unit. unit made 3 batches of ice in succession. unit working properly at this time.
Removed lid to steamer ,took all three probes out and replaced them with new ones. turned unit on and unit filled and contactors pulled in. unit heated for about 3 min then cut out with timer on. llco. satisfied. traced to pressure valve not closing. adjusted to proper setting and unit stayed steaming. checked timer per Sean kitchen manager. he said wasn't timing down. when contactors pulled out no power to timer. timer timed down and buzzed now. unit is operational job complete.
Found the Ice Machine unit full of ice. Removed the ice from the curtain and the ice machine turned on and made ice normally. I then took a long screwdriver and purposely put the unit into a short freeze cycle. The error 8 came up and started to blink the the unit went into another freeze cycle as it is supposed to do. Was ready to order a thickness probe for it when the unit went into another harvest cycle. Removed the front cover and we (Bill and I) saw all the lights on the control board momentary blink on the only the lights that were supposed to be on stayed on. Told Bill either the control board is bad or they had a power surge. Called Scottsman and talked to Fred in service. He agreed and gave me a part number of 11-0621-11 control board. Need one. 9/25/20 Checked in with MOD - Bill. Bill states unit has been running properly since Mike made repairs during last visit. Bill also states he would like to keep board on hand in the event unit stops working again but does not w
Found Prep Table unit unplugged with a sign do not plug in. No one at Panera knew what was going on with the unit The compressor terminal cover was loose so I tested the windings on the compressor. Plugged the unit in and found the suction pressure went below zero within a minute. Unplugged and leak tested. Added nitrogen to 220 psi and leak checked again. While leak checking found the evaporator fan motor and blade missing. Need a new fan motor , fan blade and to evacuate and weigh in a charge if the pressure holds. Need one. 800402 fan motor and a 801002 blade. 7/27/20 Return to replace the fan motor and found unit was completely out of charge. Troubleshot and found discharge line close to the compressor was leaking. Repaired the leak and pressure tested system at 150 psi for 10 minutes, no sign of leak. Released the nitrogen gas and pulled vacuum on the system, charge unit to manufacturer's spec. Started the unit and checked unit operating pressure, unit is working pro
Upon arrival Walk-In Cooler unit was running, found all 3 fan motors seal were bad and leaking oil. Talked to Martin and explained what I found and he agreed that I was to sourc the parts locally. Returned to site with parts, removed all faulty fan motors and installed new one. Reassembled and tested unit. Unit is working properly now.