Arrived on, 8-10-23 Ethan-Arrived and signed into the building and met Norman and Rick the maintenance men to take me to the ice machine. I began by turning the unit on and watching how it was behaving and if it was going through the ice cycle correctly. The ice machine does go through all the steps correctly, but the water level probe doesn’t tell when it senses water or if the water level is low. I also checked the ice thickness probe during harvest and the numbers went up a little bit but hardly any. I recommend that the ice thickness probe and water level probe be replaced. Customer would like price sent over what we think it will cost just a roundabout price. The maintenance department said they will more than likely order it but they need that before hand. The unit is not in operation at this time. Returned on, 08/23/23- Ethan- Arrived with parts to replace ice thickness sensor and water level probe. I replaced both of those parts and then turned the ice machine on. It was runni
Arrived at location on 8/11/21 - To check on Kettle. Shut off kettle, shut off steam. Remove old steam trap and union assembly. Install new. Tighten down with sealer. Turn on, steam, check for leaks, none, ok for use.
When I arrived unit was put together but the window wasn't working. tested and found DC control bad power in but no dc power out. will obtain and return. unit is down and requires parts. 2/24/21 Removed control cover and controller. wired new one in and put cover back on. turned power switch on and lite lit but nothing happened. went to front of window and pulled cover. found fuse open on power supply. replaced and tested window and it worked. put panel back on and went inside. closed window manually and turned power on. stepped in front of sensor and window opened. after 3 seconds it closed. unit is operational job complete.
shut Steam Kettle unit down. replaced strainer steam trap and check valve. also replaced safety valve and hinge assembly. dropped unit and replaced o rings on left side. wasn't able to separate right side. will obtain parts and return.
arrived, stated right Steamer unit not heating. steam was shut off to unit due to a regulator failure in building. that issue was resolved. turn steam on to unit, purge water out of steam line. did get steam out of PRV when purging line. steam not getting through solenoid. checked and had 120 volts going to solenoid. solenoid bad. did disassemble solenoid and cleaned, reassembled, turned steam on, turn unit on, now does heat, allow to heat to operating pressure. turn steam on to both cavities, both fill with steam, hint is operating at 4.5 psi on gauge. unit is operating well at this time. will order steam solenoid and PRV. 7-31-19 returned and replaced the pop off safety relief valve and found the bucket trap clogged. I did clean out the trap and checked ops. OK ready to use.
Electric Steamer drain valve shorted. Replaced the drain valve and checked ops, okay, ready to use
Ice Cream maker unit having freeze time errors, cleaned dust buildup from condenser air filter. Also touch-pad clean button dead display good. Will order membrane switch. 7/31/18 Follow the- Existing membrane switch, no buttons working. Replaced membrane switch, still no change.Will order display board. No charge per service manager. 8/14/18 Follow up - Replaced display board module and started unit, manager says not freezing product. Sight glass full, checked pressures in freeze mode, found high side at 120 psi, low side 120 psi - compressor not pumping properly, low side drops 5 psi, then comes back up, condenser clean as well as filter recovered charge. Unit properly charged. Spoke with manager who called Dave facilities manager. Also left message with Shielding tech support, compressor possibly under warranty.
Cleveland steamers need delimed. Left steamer, found customer wants condenser valves checked for blockage. Found condenser valves are working. Could not remove valves because water supply valve handles are missing. Found gauge glass washers are bad and cabinet steam traps leak steam. Generators may need delimed. Pressure doors and hinges look okay. Will obtain quote for repairs noted.
Could bring up calibration screen but unit would not calibrate. Called ALS & spoke to Judy. She said pull panel and check connections. Did that and reinstalled. Somewhat better. Bill said to order whole assy and two o-rings. Have items shipped to him.