Arrived at location on 1/30/23 - warmer was down and not turning on. I opened up the witch box and discovered that the infinite switch had a burnt terminal and will need to be replaced I also switched the wiring and replaced the burnt wires and I contacted hatco and obtained the correct part number and will return to install once I obtain the part. Unit is not working at this time. Returned to location on 2/2/23 - did replace the infinite switch on the heat lamp I checked operation. Ok re
Arrived at location on 3/14/22 - Vulcan steamer is steaming when timer is off. Checked unit over, open door, steam coming out. Removed side panel. Allowed steamer to heat and cycle. Unit is cycling but is blowing steam out when hold thermostat should be keeping water at 195, should not be steaming at this temp. Hold thermostat is cycling too high. Thermostat needs replaced. Will order and return. Returned to location on 3/21/22 - Unit operational upon arrival but steaming even the timer is off - needs a new hold thermostat - dismantle old and replace the hold thermostat - install a new one - test run and observe the unit - unit operational
Arrived at location on 2/9/22 - Dishwasher in 2nd floor Terrace crossing is having issues. Not getting up to temp and using too much rinse aid chemical. Checked unit, is on and wash temp is showing 120. Opened and closed door, unit seemed to start heating up. Heats up to above 150, ok. Checked chem lines, found air pockets in rinse aid lines. Chem sensor has chemical in it and pump is only running during rinse, okay. Checked error logs for heat issue. Found multiple error codes related to sump fill level. Customer stated they are able to turn off and on again and unit will work. Likely an issue with the pressure sensor for sump fill level. If unit was not filling correctly it would more consistently not be operating. Will obtain pressure sensor and chemical lines for rinse aid. Returned to location on 2/22/22 - In kitchen, shut off unit. Unplugged unit. Removed bottom and side covers. Remove tubing from bottom to pump and install new. Replace pinch tube for rinse aid l
Arrived at location on 2/28/22 - Unit running @35 degrees, evaporator not froze up, checked pressures and unit low on charge 74 degree super heat. Used electronic leak detector and found unit was leaking out of king valve. Charged system with 404 a refrigerant and achieved 12 degrees of super heat. Sealed king valve and used eld and bubbles too assure no more leak at king valve. System is down to 11 degrees and dropping.
Arrived at location on 2/28/22 - Vulcan fryer is not working, pilot goes out when thermostat Is turned on. Attempt to light pilot, unable to light pilot at all, no millivolts at gas valve. Hi limit is closed. Disconnect thermopile and have reading at leads when disconnected from valve. Reconnect and millivolts go away. Shorted thermopile. Replace thermopile. Test, now have proper millivolts at gas valve. Burners now light properly. Allow to heat up. Unit is functional. Ok for use,
Arrived at location on 2/2/22 - Stated hood above dishwasher in main kitchen not working. Removed cover, found torn belt, replace belt. Test, unit running well, pulling air. Ok for use.
Arrived at location on 8/18/21 - Found unit with t4 error code on display and also was running out of water in the trough, I replaced t4 thermistor from truck stock and picked up water fill probe locally and replaced, I ran two batches of ice and unit is working properly at this time.
Arrived at location on 8/16/21 - Arrived, stated giving wash probe error intermittently. Checked over unit, is reading correct temp of 170 on wash tank, run racks through unit, rinse comes on and meets min of 180. Checked probes and temp probe for wash tank, looks okay. Moved wiring at probes, no errors. Removed top cover. Checked wiring at control board, moved wiring and unit stopped heating and gave wash probe error. Moved wiring and unit returned to normal operation. Shut off, disconnect J12 harness at control board, found pins not together properly, bent pins in connector in to seat better into J12 connection on control board. Reinsert connection. Turn on, move wiring and unit continues to work now. Will quote harness for J12 connection.
Arrived at location on 7/16/21 - Stated garland range oven pilot will not stay lit. Removed old thermocouple. Install new. Pilot still not staying lit. Bad safety. Remove old safety. Install new, did have to cut pilot tubing and replace bad fitting. Tighten all connections. Test, pilot now stays lit allow to heat to 350, verify temps. Ok for use
Arrived at location on 7/16/21 - Stated garland range oven pilot will not stay lit. Removed old thermocouple. Install new. Pilot still not staying lit. Bad safety. Remove old safety. Install new, did have to cut pilot tubing and replace bad fitting. Tighten all connections. Test, pilot now stays lit allow to heat to 350, verify temps. Ok for use.
Found FOL Ice Machine unit off on water leak safety,, Called tech support and spoke with John, he had me clean all the water sensor probes and reset board. Unit seems to be functioning properly at this time. Unit is out of warranty except for the compressor. I could not find any leaks at this time.
arrived on site and installed replacement Steamer element, generator kit, door gasket, hoses, high limit, and valve. tested unit ok for use. in testing found floor drain to be clogged. once corrected unit can be used.
10/12/2020 At location customer stated that mixing attachment isn't staying on properly. I checked over unit and found planetary shaft in poor condition. I tested the attachment on the other mixer and it very solid and secure. I will order parts and return to make repairs. 10/21/20 At location with trailer to pick up mixer. we used pallet jack to get unit outside then loaded and brought back to shop to be worked on. 10/22/20did remove the planetary gears I will need bearings before reassembly I will return. - did remove the pinion hardware. will return. 11/03/20 did replace the bearings and seal washer and nut. will return to install the planetary into the mixer and tighten the shaft nut. 11/13/20 did install the planetary and checked ops. ok ready to use. 11/18/20 loaded unit at shop onto trailer. transport to location, unload and set into place. spoke to customer (Tim), informed that dough hook is also worn out and needs replaced for long term use. would like to go ahead and order
Arrived on site and inspected Gas Fryer unit and found evidence of incomplete combustion. soot in burner tube. cleaned build up of soot from unit. checked manifold pressure and found to be a little low. made adjustments to bring it to 10wc. cleaned venturi tubes of debris and checked to make sure orifices are clean. once reassembled I had improved flame quality. did also observe baffles in unit to be in poor condition. will quote replacement parts for unit once parts are identified through manufacturer. also quote replacement of unit if out of warranty.
Walk-In Cooler Unit evaporator coil was iced up and unit was low on charge. Deiced coil and charged unit. I was here before the reopening to go over the equipment and I told them then that the package unit coils and condensate drain line are leaking and unit needs replaced. I attached a pick so we can quote replacement.